About GoTo Resolve
GoTo Resolve is a unified management software from GoTo that provides IT management solutions for growing organizations. It combines GoToMyPC, Join LogMeIn's Partner Network, LogMeIn Pro, LogMeIn Central, and GoToAssist so IT teams can manage their infrastructure efficiently. This software offers tools for remote access, centralized administration, and support services, making it suitable for businesses seeking to consolidate IT functions. GoTo Resolve helps organizations stay on top of their IT landscape by simplifying management tasks and enabling effective collaboration. Key capabilities: GoToMyPC LogMeIn Pro LogMeIn Central Join LogMeIn's Partner Network GoToAssist Best for: IT professionals that need comprehensive management for their growing IT needs.
GoTo Resolve by GoTo is a comprehensive remote support software designed to streamline IT management and support operations. Its primary purpose is to provide IT teams with a unified platform that combines remote monitoring and management (RMM), remote support, mobile device management (MDM), and helpdesk functionalities. Key features include real-time remote access, automated workflows, endpoint protection, and a robust ticketing system, making it an all-in-one solution for small to medium-sized businesses. The user interface of GoTo Resolve is designed with simplicity and efficiency in mind. The dashboard is clean and intuitive, allowing users to navigate through various functionalities with ease. The layout is well-organized, with clearly labeled sections for devices, alerts, policies, and inventory management. Unique design elements, such as drag-and-drop functionality and customizable widgets, enhance the user experience by providing quick access to frequently used tools and information. Overall, the interface is user-friendly, making it accessible even for those with limited technical expertise. In terms of functionality, GoTo Resolve excels with its wide range of features.
Pros & Cons
- +1. Essential for customer support: Provides on-demand support for customers.
- +2. Remote access and control: Allows remote access to computers and servers.
- +3. IT resource management: Offers tools to manage company IT resources.
- +4. Real-time information: Provides insights into computer status and usage.
- −1. Update and uninstall issues: Difficulties with updating or uninstalling previous versions.
- −2. Resource-intensive: Can slow down older machines during remote support sessions.
- −3. Client stability: Client crashes can be problematic for users.
- −4. Sensitivity to user changes: Can crash when users make changes to their systems.
Features
Key features
- 1. Unified IT management
- Combines remote monitoring and management (RMM), remote access and support, ticketing, and automation.
- 2. Remote support
- Provides remote access and control over devices for troubleshooting and assistance.
- 3. Helpdesk
- Offers a ticketing system for managing and tracking support requests.
- 4. IT automation
- Allows automating common IT tasks and workflows.
- 5. Proactive monitoring
- Automatically detects and addresses device issues.
- Zero-trust architecture
- Enhances security with a zero-trust approach.
Additional features
- 1. Patch management
- Manages software updates and patches.
- 2. Customizable alerting
- Creates tailored alerts for specific events.
- 3. IT automation
- Automates common tasks and workflows.
- 4. Antivirus management
- Manages antivirus software and updates.
- 5. Background access
- Allows background access to devices for troubleshooting.
- 6. Remote access
- Provides remote control over devices.
- 7. Remote control
- Allows technicians to control devices remotely.
- 8. File transfer
- Transfers files between devices.
- 9. Screen sharing
- Shares screens for collaboration and troubleshooting.
- 10. Chat and voice communication
- Enables communication between technicians and users.
- 11. Ticketing system
- Manages and tracks support requests.
- 12. Knowledge base
- Provides a centralized repository of knowledge articles.
- 13. SLA management
- Manages service level agreements.
- 14. Reporting
- Generates reports on support activities and performance.
- 15. Zero-trust architecture
- Enforces strict access controls and authentication.
- 16. Encryption
- Uses 256-bit AES encryption for secure data transmission.
- 17. Multi-factor authentication (MFA)
- Requires multiple forms of authentication for login.
- 18. Single sign-on (SSO)
- Allows users to log in to multiple applications with a single set of credentials.
- 19. Mobile device management (MDM)
- Manages and secures mobile devices.
- 20. IT asset management
- Tracks and manages IT assets.
- 21. Integration with other tools
- Integrates with popular business applications.
- 22. Cloud-based
- Accessible from anywhere with an internet connection.
Pricing
Countries & Languages
Available in
Interface languages
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About GoTo Resolve
GoTo Resolve is a unified management software from GoTo that provides IT management solutions for growing organizations. It combines GoToMyPC, Join LogMeIn's Partner Network, LogMeIn Pro, LogMeIn Central, and GoToAssist so IT teams can manage their infrastructure efficiently. This software offers tools for remote access, centralized administration, and support services, making it suitable for businesses seeking to consolidate IT functions. GoTo Resolve helps organizations stay on top of their IT landscape by simplifying management tasks and enabling effective collaboration. Key capabilities: GoToMyPC LogMeIn Pro LogMeIn Central Join LogMeIn's Partner Network GoToAssist Best for: IT professionals that need comprehensive management for their growing IT needs.
GoTo Resolve Details
GoTo Resolve's In-App Market Place
Does GoTo Resolve have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- 1. Essential for customer support: Provides on-demand support for customers.
- 2. Remote access and control: Allows remote access to computers and servers.
- 3. IT resource management: Offers tools to manage company IT resources.
- 4. Real-time information: Provides insights into computer status and usage.
- 1. Update and uninstall issues: Difficulties with updating or uninstalling previous versions.
- 2. Resource-intensive: Can slow down older machines during remote support sessions.
- 3. Client stability: Client crashes can be problematic for users.
- 4. Sensitivity to user changes: Can crash when users make changes to their systems.
GoTo Resolve's Support Options
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