Guest Experience Score logo

Guest Experience Score

by ROLLER Software · Since 2010
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorROLLER Software
Year launched2010
StatusActive
Location1401 E 6th St Austin, Texas 78702, US
Countries servedGlobal
Languages8
Integrations56+
Free tier
Free trial
Contact salesYES

About Guest Experience Score

Guest use Score is a software platform from ROLLER that is designed for managing attractions. It provides ticketing solutions, point of sale (POS) management, and multi-venue management so that operators can efficiently run their businesses. The platform supports online ticket booking, enabling guests to purchase tickets in advance, while facilitating on-site transactions through a reliable POS system. Additionally, it allows operators to manage multiple venues from a single dashboard, ensuring comprehensive oversight and control. ROLLER is trusted by over 3,000 venues worldwide, helping to improve guest experiences and operational efficiency. Key capabilities: ticketing solutions POS management multi-venue oversight online ticket booking customer support Best for: attraction operators that need to manage ticket sales and guest experiences effectively.

ROLLER is a comprehensive cloud-based venue management platform designed to support attractions such as amusement parks, water parks, zoos, museums, and play centers. It provides integrated tools to streamline operations, increase revenue, and maximize guest experience across multiple locations. With features like online ticketing, point-of-sale, memberships, event bookings, and guest feedback, ROLLER offers a versatile solution for venue operators seeking efficiency and growth. The platform's user interface is intuitive and easy to navigate, enabling staff and managers to handle bookings, sales, and guest management effortlessly from any device. Its cloud-based architecture ensures compatibility across desktop, tablet, and smartphone devices on Windows, macOS, iOS, and Android, giving users flexibility to operate from anywhere. ROLLER’s design supports multi-venue operations, allowing central control and management of all locations through a single dashboard. ROLLER's robust functionalities include online ticketing to boost revenue, real-time capacity monitoring to optimize guest flow, self-serve kiosks for guest independence, and marketing tools like CRM and discount codes. It also features automated waivers, access control, inventory management, and integrations via open API, making it customizable to specific business needs.

Pros & Cons

What users like
  • +All-in-one platform reduces need for multiple tools
  • +Cloud-based, accessible anywhere
  • +Enhances guest experience with self-service options
  • +Supports multi-venue operations effectively
  • +Proven track record with 2,000+ venues
What users flag
  • Pricing details are not publicly listed
  • Possible learning curve for new users
  • Reliance on stable internet connections
  • May have integration costs for third-party tools
  • Limited offline functionality

Features

Key features

Online Ticketing
Facilitates seamless online booking and increases revenue through higher conversion rates.
Point of Sale (POS)
Fully integrated POS system to simplify transactions for tickets, food, merchandise, and memberships.
Membership Management
Enables venues to capture recurring revenue with recurring billing.
Party & Group Bookings
Streamlines large group reservations and events.
Self-Serve Kiosks
Empowers guests to buy tickets and sign waivers independently, reducing wait times.
CRM & Marketing Tools
Personalizes guest communication for repeat visits and higher engagement.
Reporting & Analytics
Offers real-time insights into venue performance to guide strategic decisions.

Additional features

Waivers & Access Control
Automates guest access and waivers for smooth entry.
Gift Cards
Digital gift card sales to generate additional revenue.
Guest Feedback
Collects and analyzes guest reviews to improve service.
Mobile Check-In
Fast entry management with smartphone-based ticket and waiver scans.
Capacity Management
Real-time monitoring to optimize guest flow.
API & Integrations
Open API support and third-party integrations for customization.
Inventory & Stock Control
Manage supplies efficiently.
Staff Permissions
Define roles and access levels for team members.
Channel Management
Distributes bookings across resellers.
Promotions & Discount Codes
Drive sales with targeted discounts.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
8
Interface languages
18
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchChinese.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇳CNY🇮🇳INR🇭🇰HKD🇸🇬SGD🇨🇭CHF🇸🇪SEK🇳🇴NOK🇩🇰DKK🇰🇷KRW🇷🇺RUB🇧🇷BRL🇲🇽MXN

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