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Software Status:Active

About Guest Express

Guest Express is a guest engagement platform from Fuel Travel that provides tools for hotels to connect with their guests. It offers features such as mobile check-in, digital concierge services, and guest messaging so that properties can improve communication and improve the guest use. The platform allows hotels to manage guest requests and inquiries in real time, facilitating a smoother stay. Additionally, it supports contactless interactions, which have become increasingly important in the hospitality industry. Key capabilities: mobile check-in digital concierge guest messaging request management contactless interactions Best for: hotels that need to improve guest engagement and service during their stays.

Guest Express Details

Vendor
Fuel Travel
Year Launched
1994
Location
3023 Church St., Myrtle Beach, SC 29577, US
Deployment
cloud
Training Options
documentation, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Japanese, Chinese
Users
Hoteliers, Hotel owners, Property managers, Marketing managers, Revenue managers, Front desk staff, IT administrators, Guests
Industries Served
Hospitality, Hotel management, Vacation rentals, Resorts, Condominiums, Travel and tourism, Lodging
Tags
Customer Engagement, Hospitality, Property Management, Agilysys

Guest Express's In-App Market Place

Does Guest Express have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), BRL (R$), MXN ($)

Pros & Cons

  • Broad compatibility: Works with many leading PMS providers (e.g., Oracle, Agilysys), offering flexibility for hotels.
  • Centralized data: Integrations enable streamlined data sharing for real-time decision-making.
  • Improved guest experience: Enhances services like keyless entry, mobile check-in, and personalized messaging.
  • Complex setup: Integration with multiple systems can require time and technical support.
  • Dependency risks: System issues with a partner (e.g., PMS downtime) can affect operations.

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