Guest Manager Property Management logo

Guest Manager Property Management

by Guest Manager · Since 1999
No reviews yet
Active6+ countries
Quick facts
VendorGuest Manager
Year launched1999
StatusActive
LocationPO Box 1865 Brooklyn Square Pretoria 0075, South Africa
Countries served6+
Languages1
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesN/A

About Guest Manager Property Management

Guest Manager Property Management is an event management software from Guest Manager that facilitates guest registration and check-in processes. It includes features such as ticket scanning, a CRM database, online ticketing and registration, and on-demand name badge printing, so event organizers can efficiently manage attendee flow and improve the guest use. The software supports renting ticket scanners, works offline, and allows unlimited devices for greater flexibility. Additionally, users can design and distribute their own event tickets. Key capabilities: guest check-in ticket scanning CRM database online ticketing name badge printing Best for: event organizers that need to manage registrations and check-in efficiently.

Guest Manager Property Management (also known as Guest Manager Professional) is a traditional property management system developed by RoseStreet Systems, a South African vendor established in 1999. The software is designed primarily for hospitality businesses such as hotels, lodges, guesthouses, and B&Bs across Southern Africa, offering core reservation and guest operations in a simple Windows‑based environment. Its strength lies in providing basic yet comprehensive PMS functionality — from booking management and guest check‑ins to financial and operational reporting — and the ability to interface with external POS and telephone systems. The inclusion of tools like yield management (Rate Wizard) and audit trails gives managers clearer insights into performance. However, compared to modern cloud‑native hospitality platforms, Guest Manager may feel dated, particularly given its Windows‑centric deployment and lack of publicly available online support resources, pricing transparency, mobile/web app presence, or in‑app marketplace. These limitations may affect scalability and remote access for some users. Nonetheless, for businesses seeking straightforward, locally‑tailored PMS software with solid reporting and integration to basic systems, it remains a viable option.

Pros & Cons

Pros
  • Software provides an intuitive interface making it simple for staff to manage bookings effectively
  • Integrated POS system ensures seamless financial transactions and accurate reporting in real-time
  • Yield management tool optimizes room rates to maximize revenue during high and low occupancy
  • Audit trails enhance accountability and help managers identify issues or irregularities quickly
  • Email and fax communication features streamline confirmations reducing manual paperwork
Cons
  • Software lacks mobile applications limiting on-the-go management and access for remote staff
  • Being Windows-based restricts flexibility and prevents cloud-native remote access functionality
  • Reporting tools, while functional, may lack advanced analytics found in modern cloud PMS platforms
  • User interface may feel dated compared to modern web-based property management systems

Features

Key features

Reservation Management

Enables creation, amendment, and cancellation of bookings efficiently across all properties

Guest Check-in and Check-out

Handles guest arrival, departure, and posting charges in real-time for accuracy

Operational Reporting

Provides detailed financial and operational reports for management oversight

POS and Telephone Integration

Interfaces with POS systems and telephone management for streamlined operations

Yield Management (Rate Wizard)

Optimizes room rates based on occupancy and demand trends

Audit Trail Reporting

Maintains comprehensive logs of system activity for accountability and analysis

Email and Fax Communication

Allows sending of booking confirmations and updates directly via email or fax

Additional features

Reservation Management

Allows users to create, modify, and cancel guest bookings accurately

Guest Check-in and Check-out

Supports managing guest arrivals, departures, and account postings seamlessly

Operational and Financial Reporting

Generates comprehensive reports for business performance analysis

POS System Integration

Connects with external POS systems to consolidate financial transactions

Telephone Management Integration

Interfaces with property telephone systems for call tracking and billing

Web-based Booking Interface

Connects with online booking systems to manage reservations from multiple channels

Yield Management (Rate Wizard)

Adjusts room rates dynamically based on market and occupancy conditions

Audit Trail Reporting

Tracks all user activity and system changes for accountability and auditing purposes

Email and Fax Communication

Sends confirmations and information directly to guests via email or fax

Historical Data Analysis

Stores and analyzes historical guest and property data for better decision making

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

6
Countries served
1
Interface languages
6
Billing currencies

Available in

South AfricaMozambiqueAngolaSwazilandLesothoZimbabwe

Interface languages

English

Billing currencies

🇿🇦ZARMZNAOASZLLSLZWL

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