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0(0 reviews)
Software Status:Active

About Guest Service

Guest Service is a service management platform from Guest Service that focuses on improving guest experiences. It provides features such as real-time feedback collection, issue tracking, and communication tools so that organizations can effectively address customer needs. The platform is designed to facilitate better interaction between guests and service providers, ensuring that concerns are promptly acknowledged and resolved. Guest Service also includes analytics capabilities, allowing businesses to gain insights into customer satisfaction and service performance. Key capabilities: real-time feedback collection issue tracking communication tools analytics customer satisfaction insights Best for: hospitality businesses that need to manage guest interactions and improve service quality.

Guest Service Details

Vendor
Guest Service
Year Launched
2016
Location
Regal House, 70 London Road, TW1 3QS, London
Deployment
cloud
Training Options
documentation
Countries Served
All Countries
Languages
English
Users
Manager, Front Desk Staff, Housekeeping Team, Concierge, Maintenance Technician, Guest Relations Manager, General Manager, Sales and Marketing Team
Industries Served
Hospitality, Tourism, Property Management, Hospitality Services
Tags
Customer Experience Software, Guest Service

Guest Service's In-App Market Place

Does Guest Service have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

EUR (€)

Pros & Cons

  • 1. Guests can communicate requests and complaints directly to the hotel.
  • 2. It offers a contactless experience, enriching guest satisfaction.
  • 3. The software provides insights into hotel opportunities and possibilities for guests.
  • 4. It is easy to use and has a user-friendly interface.
  • 1. A con indirectly stated is the limited availability in hotels, as a reviewer hopes it becomes more common.

Guest Service's Support Options

Guest Service's Alternatives