About GuestTouch
GuestTouch is a guest messaging and reputation platform from GuestTouch designed for hotels to manage and improve guest experiences. It combines authentic guest relationship-building, unique use creation without franchise restrictions, and direct booking facilitation to help hotels compete with larger chains. The platform supports comprehensive review responses and lets properties stand out with personalized touches. GuestTouch is trusted by properties of all sizes globally and offers a refreshingly simple approach for modern hoteliers. Key capabilities: guest messaging reputation management review response direct booking support personalized guest experiences Best for: hotel managers and owners that need to improve guest engagement and manage online reputation effectively.
GuestTouch by GuestTouch is a comprehensive software solution designed to help businesses manage customer communications, reputation, and reviews effectively. One of the standout features of GuestTouch is its ability to streamline communication with customers across multiple channels, including email, SMS, and social media. The user interface of GuestTouch is intuitive and user-friendly, making it easy for users to navigate through the various features and functionalities. The design elements are sleek and modern, enhancing the overall user experience. With customizable dashboards and reporting tools, users can easily track and analyze customer interactions and feedback. What sets GuestTouch apart from its competitors is its advanced reputation management capabilities. The software allows businesses to monitor and respond to customer reviews and feedback in real-time, helping them maintain a positive online reputation. Additionally, GuestTouch offers innovative features like sentiment analysis and review sentiment tracking, which provide valuable insights into customer perception and satisfaction. In terms of performance, GuestTouch excels in speed, efficiency, and reliability.
Pros & Cons
- +Comprehensive guest engagement across multiple channels.
- +Automated review collection and management.
- +Customizable concierge pages to enhance guest experience.
- +Seamless integration with PMS and digital key systems.
- +Multilingual support catering to a global audience.
- −May require training for staff to fully utilize all features.
- −Some integrations may require additional setup or customization.
Features
Key features
- Guest Messaging
- Multi-channel communication via SMS, WhatsApp, email, and web chat.
- Personalized Concierge Pages
- Customizable pages for each guest with hotel information and upsell opportunities.
- Automated Messaging
- Pre-arrival, in-stay, and post-departure messages to enhance guest experience.
- Reputation Management
- Collect and manage reviews from platforms like Google, TripAdvisor, and Booking.com.
Additional features
- Review Widget
- Display fresh reviews on your hotel's website to boost credibility.
- Analytics Dashboard
- Monitor guest feedback and sentiment to improve services.
- PMS Integration
- Seamless integration with Property Management Systems for streamlined operations.
- Digital Key Integration
- Integration with FLEXIPASS for secure, keyless room access
Pricing
Countries & Languages
Interface languages
Billing currencies
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About GuestTouch
GuestTouch is a guest messaging and reputation platform from GuestTouch designed for hotels to manage and improve guest experiences. It combines authentic guest relationship-building, unique use creation without franchise restrictions, and direct booking facilitation to help hotels compete with larger chains. The platform supports comprehensive review responses and lets properties stand out with personalized touches. GuestTouch is trusted by properties of all sizes globally and offers a refreshingly simple approach for modern hoteliers. Key capabilities: guest messaging reputation management review response direct booking support personalized guest experiences Best for: hotel managers and owners that need to improve guest engagement and manage online reputation effectively.
GuestTouch Details
GuestTouch's In-App Market Place
Does GuestTouch have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Comprehensive guest engagement across multiple channels.
- Automated review collection and management.
- Customizable concierge pages to enhance guest experience.
- Seamless integration with PMS and digital key systems.
- Multilingual support catering to a global audience.
- May require training for staff to fully utilize all features.
- Some integrations may require additional setup or customization.
GuestTouch's Support Options
Email Address
team@guesttouch.comGuestTouch's Alternatives
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