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About Gupshup

Gupshup is a conversational AI platform from Gupshup that powers customer engagement across various channels and industries. It provides secure, scalable AI agents with enterprise-ready infrastructure, supporting billions of customer conversations. The platform includes features such as global language support, AI offerings, and a library of customer success stories to illustrate its effectiveness. Organizations can automate every customer interaction and put their engagement efforts on autopilot with Gupshup’s AI agents. Trusted by over 50,000 global brands, Gupshup is purpose-built for the conversational AI era. Key capabilities: Global language support AI agent automation Customer engagement insights Success story repository Enterprise-ready infrastructure Best for: businesses seeking efficient customer interaction solutions.

Gupshup Details

Vendor
Gupshup
Year Launched
2004
Location
38350 Fremont Blvd Suite 203, Fremont, CA 94536
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, Portuguese
Users
Businesses across all sectors of any size that need conversational solutions to enhance their customer experience by enabling omnichannel communication
Industries Served
BFSI, Food & Beverage, Retail and eCommerce, Healthcare, Gaming, Advertising, Real Estate, Travel & Hospitality, Education, Media, Government
Tags
Building Bots, Omni - channel bot building, Mobile CRM, Mobile Messenger, Cloud Messaging, Smart Messaging, SMS, RCS, WhatsApp Business, WhatsApp, Messaging API, CPaaS, Notifications, Customer Engagement, Conversational Marketing, Conversational Engagement, Conversational Support, and Single API

Gupshup's In-App Market Place

Does Gupshup have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), INR (₹), AUD (A$), CAD (C$), JPY (¥), CNY (¥), SGD (S$)

Pros & Cons

  • Enables businesses to automate customer interactions through chatbots and AI
  • Provides a seamless communication experience across various channels such as SMS, WhatsApp, and Facebook Messenger
  • Helps in creating personalized and targeted marketing campaigns
  • Increases customer engagement and satisfaction through conversational marketing strategies
  • Enhances customer experience by offering real-time support and assistance through chatbots
  • Limited integration options with popular CRM systems
  • Steep learning curve for non-technical users to set up complex conversational flows
  • Some users reported occasional glitches and downtime with the platform
  • Lack of advanced analytics and reporting features for in-depth campaign analysis

Gupshup's Support Options

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