About HappyOrNot
HappyOrNot is a customer feedback software from HappyOrNot Ltd that helps organizations learn when, where, and why customers are happy or not. It provides Customer Support, MEASURE Smiley Touch™, Smiley Digital™, and Smiley Terminal™, so teams can take action and improve based on real-time customer feedback insights. Trusted by over 4,000 global brands, the platform revolutionizes customer feedback across various industries. Users can gather instant feedback and gain valuable insights to drive improvements in customer use. Key capabilities: Customer Support MEASURE Smiley Touch™ Smiley Digital™ Smiley Terminal™ Smiley Sign™ Best for: businesses that need to track customer satisfaction effectively.
HappyOrNot is a leading solution provider in customer and employee feedback, known primarily for its innovative "Smiley" terminals that allow users to quickly and easily register their satisfaction levels. Established in 2009, the company has expanded its offerings to include digital feedback solutions that gather real-time data, enabling businesses to improve customer experience and workplace morale. The company’s emphasis on simplicity and ease of use has made it popular across a wide range of industries, including retail, healthcare, and transportation.The user interface of HappyOrNot is designed for simplicity and efficiency. The physical feedback terminals feature four smiley-faced buttons, each representing a different level of satisfaction, from very happy to very unhappy. This straightforward design allows users to provide feedback with a single press, making it accessible to all, regardless of age or technical ability. On the digital side, the user interface remains equally intuitive, with easily navigable dashboards that display real-time data and trends in a visually engaging format. The simplicity of the UI ensures that businesses can quickly interpret feedback data and make informed decisions.
Pros & Cons
- +Data-Driven Decisions: HappyOrNot has significantly helped organizations make informed decisions by gathering real-time feedback. The tool's effectiveness in improving customer and employee experiences is frequently praised.Ease of Use: The product is appreciated for its intuitive interface, visual reporting, and straightforward processes. Users find the tool accessible and simple to set up and manage, even for global operations.Support and Customization: The support team is highly responsive and helpful, assisting with everything from integrating with other platforms to customizing survey questions and hierarchies. Their proactive approach and continuous updates are particularly valued by users.
- −some users have pointed out areas for improvement. While the tool is generally well-developed, one limitation is the lack of flexibility in follow-up questions. Users have suggested that allowing multiple-choice answers for "highlights" and "pain points" could enhance the feedback process. Additionally, the option to edit the wording of open-ended questions would provide more customization. Despite these minor drawbacks, the product's robust features and responsive support team continue to be highly valued.
Features
Key features
- Real-Time Feedback Collection
- The software uses physical and digital Smiley terminals to gather instant feedback from customers or employees.
- Advanced Reporting and Analytics
- It offers visual reports and detailed analytics that help organizations understand trends and make data-driven decisions.
- Customizable Surveys
- Users can tailor questions to specific needs, though some limitations exist in customization.
- Multi-Location Management
- It supports managing feedback across multiple locations, ideal for global operations.
Additional features
- 360 DEGREE FEEDBACK
- CUSTOMER EXPERIENCE
- CUSTOMER SATISFACTION
- SURVEY
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About HappyOrNot
HappyOrNot is a customer feedback software from HappyOrNot Ltd that helps organizations learn when, where, and why customers are happy or not. It provides Customer Support, MEASURE Smiley Touch™, Smiley Digital™, and Smiley Terminal™, so teams can take action and improve based on real-time customer feedback insights. Trusted by over 4,000 global brands, the platform revolutionizes customer feedback across various industries. Users can gather instant feedback and gain valuable insights to drive improvements in customer use. Key capabilities: Customer Support MEASURE Smiley Touch™ Smiley Digital™ Smiley Terminal™ Smiley Sign™ Best for: businesses that need to track customer satisfaction effectively.
HappyOrNot Details
HappyOrNot's In-App Market Place
Does HappyOrNot have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
5
Mini Apps
1. HappyOrNot Mobile App: Allows users to collect customer feedback on-the-go using their mobile devices.
2. Reporting and Analytics Add-On: Provides advanced reporting and analytics features to help users gain deeper insights into customer feedback data.
3. Integration with CRM Systems: Enables seamless integration with existing CRM systems to streamline customer feedback processes.
4. Multilingual Support Add-On: Supports multiple languages to cater to a diverse customer base and gather feedback from different regions.
5. Custom Survey Design Add-On: Allows users to create custom surveys tailored to their specific needs and requirements.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), HKD (HK$), SGD (S$)
Pros & Cons
- Data-Driven Decisions: HappyOrNot has significantly helped organizations make informed decisions by gathering real-time feedback. The tool's effectiveness in improving customer and employee experiences is frequently praised.Ease of Use: The product is appreciated for its intuitive interface, visual reporting, and straightforward processes. Users find the tool accessible and simple to set up and manage, even for global operations.Support and Customization: The support team is highly responsive and helpful, assisting with everything from integrating with other platforms to customizing survey questions and hierarchies. Their proactive approach and continuous updates are particularly valued by users.
- some users have pointed out areas for improvement. While the tool is generally well-developed, one limitation is the lack of flexibility in follow-up questions. Users have suggested that allowing multiple-choice answers for "highlights" and "pain points" could enhance the feedback process. Additionally, the option to edit the wording of open-ended questions would provide more customization. Despite these minor drawbacks, the product's robust features and responsive support team continue to be highly valued.
HappyOrNot's Support Options
Email Address
support@happy-or-not.comContact
+358 20 741 2690Documentation
https://support.happy-or-not.com/hc/en-usCommunity Forums
https://community.happy-or-not.com/HappyOrNot's Alternatives
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