HappyOrNot

0(0 reviews)

Software Status:Active

About HappyOrNot

HappyOrNot is a customer feedback software from HappyOrNot Ltd that helps organizations learn when, where, and why customers are happy or not. It provides Customer Support, MEASURE Smiley Touch™, Smiley Digital™, and Smiley Terminal™, so teams can take action and improve based on real-time customer feedback insights. Trusted by over 4,000 global brands, the platform revolutionizes customer feedback across various industries. Users can gather instant feedback and gain valuable insights to drive improvements in customer use. Key capabilities: Customer Support MEASURE Smiley Touch™ Smiley Digital™ Smiley Terminal™ Smiley Sign™ Best for: businesses that need to track customer satisfaction effectively.

HappyOrNot Details

Vendor

HappyOrNot Ltd

Year Launched

2009

Location

Tampere, Finland

Deployment

cloud

Training Options

documentation, videos, live online, in person, demo

Countries Served

All Countries.

Languages

English, German, Spanish, French, Italian, Dutch, Swedish, Finnish, Japanese, Chinese, Korean, Portuguese.

Users

Services, Retail, Healthcare

Industries Served

Healthcare, Services

HappyOrNot's In-App Market Place

Does HappyOrNot have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. HappyOrNot Mobile App: Allows users to collect customer feedback on-the-go using their mobile devices.

2. Reporting and Analytics Add-On: Provides advanced reporting and analytics features to help users gain deeper insights into customer feedback data.

3. Integration with CRM Systems: Enables seamless integration with existing CRM systems to streamline customer feedback processes.

4. Multilingual Support Add-On: Supports multiple languages to cater to a diverse customer base and gather feedback from different regions.

5. Custom Survey Design Add-On: Allows users to create custom surveys tailored to their specific needs and requirements.

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), HKD (HK$), SGD (S$)

Pros & Cons

Data-Driven Decisions: HappyOrNot has significantly helped organizations make informed decisions by gathering real-time feedback. The tool's effectiveness in improving customer and employee experiences is frequently praised.Ease of Use: The product is appreciated for its intuitive interface, visual reporting, and straightforward processes. Users find the tool accessible and simple to set up and manage, even for global operations.Support and Customization: The support team is highly responsive and helpful, assisting with everything from integrating with other platforms to customizing survey questions and hierarchies. Their proactive approach and continuous updates are particularly valued by users.

some users have pointed out areas for improvement. While the tool is generally well-developed, one limitation is the lack of flexibility in follow-up questions. Users have suggested that allowing multiple-choice answers for "highlights" and "pain points" could enhance the feedback process. Additionally, the option to edit the wording of open-ended questions would provide more customization. Despite these minor drawbacks, the product's robust features and responsive support team continue to be highly valued.