About hearme
Hearme is a communication software from Hearme that provides a platform for virtual meetings and collaboration. It includes features such as video conferencing, real-time messaging, and screen sharing so teams can collaborate effectively regardless of location. Hearme allows users to connect instantly through various devices, ensuring accessibility and flexibility for all participants. The software supports integrations with other productivity tools to facilitate smoother workflows. Key capabilities: video conferencing real-time messaging screen sharing integration with productivity tools multi-device support Best for: remote teams and professionals that need a reliable solution for virtual collaboration.
hearme is a versatile, AI-powered customer experience management platform tailored for businesses seeking to improve their service quality through detailed feedback and data analysis. It offers multichannel feedback collection—via kiosks, email, web, mobile, and QR codes—making it easy for organizations to gather insights at every touchpoint. The platform emphasizes real-time monitoring and instant notifications to help businesses respond quickly to negative feedback, turning insights into immediate actions. Its support for established CX metrics such as CSAT, NPS, and CES facilitates standardized and meaningful measurement of customer satisfaction across sectors. Designed for ease of integration, hearme provides APIs and SDKs that seamlessly connect with existing business management, CRM, and operational systems, creating a unified data environment. Its cloud and on-premise deployment options make it suitable for both small companies with fewer than 30 touchpoints and large organizations with extensive feedback needs. Users can access comprehensive analytics and reports via intuitive dashboards to identify pain points and monitor progress toward better CX metrics.
Pros & Cons
- +Multiple channels for feedback collection
- +Real-time alerts improve responsiveness
- +Easy system integration
- +Scalable to large enterprises
- +Supports international CX metrics
- −Requires some technical setup for integrations
- −Limited information on multilingual support
- −Extends primarily through APIs, potentially complicated for non-technical users
- −Focuses mainly on internal customer experience, not external customer feedback
Features
Key features
- Multichannel Feedback Collection
- Collect feedback through kiosks, email, web, mobile, and QR codes tailored to various customer interaction points.
- Real-Time Alerts and Monitoring
- Get instant notifications on negative feedback and monitor ongoing customer sentiment live.
- Standard CX Metrics
- Use industry-standard metrics like CSAT, NPS, and CES for consistent measurement.
- Seamless System Integration
- API and SDK support enable quick integration with existing business systems.
- Data Analysis & Statistics
- Generate comprehensive reports and insights from collected data to guide improvements.
- On-cloud and On-premise Options
- Flexible deployment for small or large-scale implementations, with free and paid packages.
- International Standard CX Metrics
- Use globally recognized benchmarks for performance comparison and improvement.
Additional features
- Feedback Collection
- Gather customer opinions across multiple channels via kiosks, emails, web, QR codes, and mobile apps.
- Real-Time Feedback Monitoring
- Continuously track customer feedback, with instant notifications for critical issues.
- Customizable Questionnaires
- Design surveys matching your specific CX needs, with unlimited questions.
- API & SDK Support
- Easy system integration to sync with business applications.
- Feedback Management System
- Store, analyze, and respond to customer feedback efficiently.
- Data Reports & Analytics
- Auto-generated reports to analyze feedback trends and customer satisfaction levels.
- Customer Satisfaction Metrics
- Use CSAT, NPS, CES for consistent performance measurement.
- Feedback Dashboard
- Unified platform for tracking and visualizing CX data.
- Notifications & Alerts
- Receive instant updates for negative or critical feedback.
- System Compatibility
- Supports deployment on cloud or on-premise, supporting various business sizes.
Pricing
Annual plans
Aditional User
USD 55
≈ USD 4.58/mo when billed annually
≈USD 4.58/mo when billed annually
On-Cloud Package
USD 212
≈ USD 17.67/mo when billed annually
≈USD 17.67/mo when billed annually
Countries & Languages
Available in
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to hearme
Branper
Branper is a platform from Branper that supports collaborative project management. It combines task tracking,…
.jpeg){kind=small}
ToumAI
ToumAI is an AI-driven content creation platform from ToumAI designed for generating written content. It…
Platform One
Platform One is a cloud-based software platform from Platform One that focuses on providing digital…
PaygOps
PaygOps is a cloud-based software from PaygOps that provides a comprehensive solution for managing pay-as-users-go…
About hearme
Hearme is a communication software from Hearme that provides a platform for virtual meetings and collaboration. It includes features such as video conferencing, real-time messaging, and screen sharing so teams can collaborate effectively regardless of location. Hearme allows users to connect instantly through various devices, ensuring accessibility and flexibility for all participants. The software supports integrations with other productivity tools to facilitate smoother workflows. Key capabilities: video conferencing real-time messaging screen sharing integration with productivity tools multi-device support Best for: remote teams and professionals that need a reliable solution for virtual collaboration.
hearme Details
hearme's In-App Market Place
Does hearme have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Annual plans
Aditional User
USD 55
≈ USD 4.58/mo when billed annually
≈USD 4.58/mo when billed annually
On-Cloud Package
USD 212
≈ USD 17.67/mo when billed annually
≈USD 17.67/mo when billed annually
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), NOK (kr), MXN (Mex$), INR (₹), RUB (₽), ZAR (R), BRL (R$), TRY (₺), AED (د.إ)
Pros & Cons
- Multiple channels for feedback collection
- Real-time alerts improve responsiveness
- Easy system integration
- Scalable to large enterprises
- Supports international CX metrics
- Requires some technical setup for integrations
- Limited information on multilingual support
- Extends primarily through APIs, potentially complicated for non-technical users
- Focuses mainly on internal customer experience, not external customer feedback
hearme's Support Options
Email Address
contact@hearme.vnContact
+84 912 083 463hearme's Alternatives
Branper
Branper is a platform from Branper that supports collaborative project management. It combines task tracking,…
ToumAI
ToumAI is an AI-driven content creation platform from ToumAI designed for generating written content. It…
Platform One
Platform One is a cloud-based software platform from Platform One that focuses on providing digital…
PaygOps
PaygOps is a cloud-based software from PaygOps that provides a comprehensive solution for managing pay-as-users-go…
.jpeg&w=96&q=75){kind=small}
