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Software Status:Active

About Hello Customer

Hello Customer is an all-in-one Voice of Customer platform from Insider Metrics that helps collect, analyze, and act on customer feedback across every channel. It provides an Omnichannel Hub, AI for CX, and Actionable Insights so businesses can find the "why" behind every customer score. With features like Close the Loop and Benchmark CX, organizations can drive business growth by improving customer experiences. Hello Customer is trusted by over 10,000 CX professionals who use its capabilities to deliver meaningful insights that inform decision-making. Key capabilities: Omnichannel Hub AI for CX Actionable Insights Close the Loop Benchmark CX Best for: organizations that need to understand customer feedback and improve service delivery.

Hello Customer Details

Vendor
Insider Metrics
Year Launched
2015
Location
Ghent, Belgium (HQ) Visserij 171 9000 Ghent
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
English, Dutch, French
Users
Customer Support Representatives, Customer Experience Managers, Market Researchers, Data Analysts, Survey Administrators, Business Development Managers.
Industries Served
Retail, Banking, Insurance, Telco, Utilities, Services
Tags
Survey Software, Hello Customer

Hello Customer's In-App Market Place

Does Hello Customer have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NZD (NZ$), MXN ($)

Pros & Cons

  • 1. It offers great tooling and strong customer support.
  • 2. It is easy to use, including integration, and provides interesting customer insights.
  • 3. It is a great and easy way to understand customer needs and feedback for business growth.
  • 4. It helps businesses know their customers better, which efficiently increases growth opportunities.
  • 1. The tooling is less performant for long surveys.
  • 2. The company should increase its popularity.

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