About HelloShift
HelloShift is a software platform from HelloShift designed to help organizations manage their workflows more effectively. Official pages are partially blocked, so independent confirmation is recommended. Key capabilities: Integration support Configurable settings and roles Core workflow management Data export and backup Reporting and visibility Best for: teams looking to standardize workflows and reduce manual coordination.
HelloShift is a cloud based hotel operations platform designed to help accommodation businesses manage guest services and internal teamwork more efficiently by unifying communication, task management, and guest engagement in a single system rather than relying on multiple separate tools. It enables staff to communicate instantly through internal messaging, assign and track tasks, manage checklists, and monitor housekeeping and maintenance work with real time visibility across departments, reducing reliance on manual logbooks, spreadsheets, or scattered messaging. The platform also includes guest messaging that integrates with reservations, allowing automated texts at key points in a guest’s stay and enabling staff to respond quickly to inquiries or special requests, improving responsiveness and overall satisfaction. Additional features include contactless mobile check in so guests can complete arrival tasks from their own devices, a digital guidebook with property information, and an AI assistant that handles routine calls and chats around the clock to free up staff time.
Pros & Cons
- +Combines internal and external communication into a single system, reducing the need for multiple tools.
- +AI automation handles common guest inquiries around the clock, significantly reducing routine workload.
- +Mobile and cloud‑based design allows staff to manage operations and communicate in real time from any device.
- +Housekeeping scheduling and task tracking increases efficiency and visibility into room readiness.
- +Centralised task lists and checklists replace paper logbooks, improving coordination and reducing miscommunication.
- −Focused specifically on hotel operations, so it does not replace full property management or accounting systems.
- −Relies on stable internet for real-time messaging and task updates.
- −Advanced AI and automation features require configuration and staff training to work optimally.
- −Smaller properties may find the full feature set more than they need, especially if basic PMS and communication tools are already in use.
Features
Key features
- Unified Hotel Operations Platform; Combines guest messaging, staff collaboration, housekeeping automation, and contactless check‑in in one system.
- AI‑Powered Guest Messaging and Support; Handles routine guest texts and calls 24/7, reducing staff workload.
- Staff Collaboration and Team Messaging; Centralised messaging and task assignment for staff across departments.
- Housekeeping Management; Schedules and auto‑assigns room cleaning and maintenance tasks with real‑time room status visibility.
- Mobile and Multi‑Device Access; Accessible via iOS, Android, and web for on-the-go management.
Additional features
- Guest Lifecycle Messaging; Automated, personalised messages throughout the guest journey from pre‑arrival to post‑departure.
- Task and Checklist Management; Creates tasks and recurring checklists for front desk, maintenance, and other operations.
- Knowledge Base and Shared Wiki; Stores SOPs, training documents, and operational notes for team reference.
- Shift Scheduling and Alerts; Assigns staff shifts with notifications for coverage gaps and availability tracking.
- Package and Lost & Found Tracking; Manages guest packages and lost items with logs and notifications.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About HelloShift
HelloShift is a software platform from HelloShift designed to help organizations manage their workflows more effectively. Official pages are partially blocked, so independent confirmation is recommended. Key capabilities: Integration support Configurable settings and roles Core workflow management Data export and backup Reporting and visibility Best for: teams looking to standardize workflows and reduce manual coordination.
HelloShift Details
HelloShift's In-App Market Place
Does HelloShift have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$)
Pros & Cons
- Combines internal and external communication into a single system, reducing the need for multiple tools.
- AI automation handles common guest inquiries around the clock, significantly reducing routine workload.
- Mobile and cloud‑based design allows staff to manage operations and communicate in real time from any device.
- Housekeeping scheduling and task tracking increases efficiency and visibility into room readiness.
- Centralised task lists and checklists replace paper logbooks, improving coordination and reducing miscommunication.
- Focused specifically on hotel operations, so it does not replace full property management or accounting systems.
- Relies on stable internet for real-time messaging and task updates.
- Advanced AI and automation features require configuration and staff training to work optimally.
- Smaller properties may find the full feature set more than they need, especially if basic PMS and communication tools are already in use.
HelloShift's Support Options
Email Address
support@helloshift.comDocumentation
https://www.helloshift.com/support/Community Forums
https://community.helloshift.com/HelloShift's Alternatives
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Drivvo
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