About Helper
A Windows-based practice management and EHR software for behavioral health professionals. It provides tools for scheduling, billing, e-prescribing, and patient record management, designed for solo and multi-provider practices.
Helper, developed by Netsmart, is a specialized practice management and EHR solution tailored for behavioral health professionals, including psychiatrists, psychologists, and counselors. As a Windows-based application, it offers a familiar installation experience while providing the necessary tools to manage the administrative and clinical aspects of a private practice. Core capabilities include a robust scheduling engine, comprehensive billing and claims management, and integrated e-prescribing through Netsmart's OrderConnect. The software is designed to handle both solo and multi-provider environments, emphasizing HIPAA compliance and secure data management. While it is primarily a Windows-based desktop application, it offers flexibility for practices to grow and manage their revenue cycle effectively. Users benefit from Netsmart's extensive support resources, including live US-based assistance and online training through Netsmart University. Buyers should note that while the software is highly functional for behavioral health, it is a specialized tool rather than a general-purpose medical EHR.
Pros & Cons
- +Robust scheduling engine supports both solo and multi-provider practice workflows.
- +Integrated e-prescribing and claims management streamline clinical and financial operations.
- +Strong focus on HIPAA compliance with built-in audit trails and role-based security.
- +Provides real-time ledger views for accurate tracking of payments and cash flow.
- +Supported by Netsmart's extensive US-based customer service and training resources.
- −Primarily a Windows-based application, which may limit deployment flexibility compared to modern cloud-native platforms.
- −Pricing is not publicly disclosed and requires contacting the vendor for a quote.
- −Specialized for behavioral health, making it less suitable for general medical practices.
Features
Key features
- Appointment Scheduling
- Features a robust scheduling engine for solo and multi-provider practices with color-coded time blocks and automated reminders.
- Medical Billing
- Includes tools for electronic claim submission, real-time ledger views, and electronic remittance advice (ERA) processing.
- E-Prescribing
- Integrates with OrderConnect to provide full clinical records and electronic prescription capabilities.
- HIPAA Compliance
- Built with security safeguards to protect patient data and ensure HIPAA compliance.
- Role-Based Access
- Allows administrators to manage permission levels and restrict access to patient records based on staff roles.
Additional features
- Audit Trail
- Logs logins and the addition, update, or deletion of patient records for security monitoring.
- Electronic Payments
- Supports secure tokenization for credit card processing and multiple payment methods.
- Reporting and Analytics
- Provides insights into cash flow, referral sources, and patient activities with export capabilities to Microsoft Excel.
- Multiple Procedure Billing
- Supports assigning multiple service codes to a single encounter for psychiatric workflows.
- Networkable Architecture
- Accommodates practices of any size by allowing multiple providers to access the system simultaneously.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Helper
A Windows-based practice management and EHR software for behavioral health professionals. It provides tools for scheduling, billing, e-prescribing, and patient record management, designed for solo and multi-provider practices.
Helper Details
Helper's In-App Market Place
Does Helper have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
4
Mini Apps
Time clock integration: Allows employees to clock in and out directly within Helper! for accurate time tracking and payroll calculations.
Expense tracking: Lets employees submit expenses easily through Helper! for reimbursement and tracking purposes.
Shift scheduling: Helps managers create employee schedules and track shift changes within Helper! for better workforce management.
Tax preparation: Assists in generating tax reports and preparing payroll taxes within Helper! for easy tax filing.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), RUB (₽), HKD (HK$), NOK (kr), MXN (Mex$), SGD (S$), INR (₹), ZAR (R), BRL (R$), KRW (₩)
Pros & Cons
- Robust scheduling engine supports both solo and multi-provider practice workflows.
- Integrated e-prescribing and claims management streamline clinical and financial operations.
- Strong focus on HIPAA compliance with built-in audit trails and role-based security.
- Provides real-time ledger views for accurate tracking of payments and cash flow.
- Supported by Netsmart's extensive US-based customer service and training resources.
- Primarily a Windows-based application, which may limit deployment flexibility compared to modern cloud-native platforms.
- Pricing is not publicly disclosed and requires contacting the vendor for a quote.
- Specialized for behavioral health, making it less suitable for general medical practices.
Helper's Support Options
Email Address
support@ntst.comContact
1-800-472-5509Documentation
https://helperinc.com/support/documentationCommunity Forums
https://community.helperinc.comChatbot
AvailableLive Chat
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