About Helper
A Windows-based practice management and EHR software for behavioral health professionals. It provides tools for scheduling, billing, e-prescribing, and patient record management, designed for solo and multi-provider practices.
Helper, developed by Netsmart, is a specialized practice management and EHR solution tailored for behavioral health professionals, including psychiatrists, psychologists, and counselors. As a Windows-based application, it offers a familiar installation experience while providing the necessary tools to manage the administrative and clinical aspects of a private practice. Core capabilities include a robust scheduling engine, comprehensive billing and claims management, and integrated e-prescribing through Netsmart's OrderConnect. The software is designed to handle both solo and multi-provider environments, emphasizing HIPAA compliance and secure data management. While it is primarily a Windows-based desktop application, it offers flexibility for practices to grow and manage their revenue cycle effectively. Users benefit from Netsmart's extensive support resources, including live US-based assistance and online training through Netsmart University. Buyers should note that while the software is highly functional for behavioral health, it is a specialized tool rather than a general-purpose medical EHR.
Pros & Cons
- Robust scheduling engine supports both solo and multi-provider practice workflows.
- Strong focus on HIPAA compliance with built-in audit trails and role-based security.
- Provides real-time ledger views for accurate tracking of payments and cash flow.
- Supported by Netsmart's extensive US-based customer service and training resources.
- Primarily a Windows-based application, which may limit deployment flexibility compared to modern cloud-native platforms.
- Pricing is not publicly disclosed and requires contacting the vendor for a quote.
- Specialized for behavioral health, making it less suitable for general medical practices.
- Some users report reporting functions can be complex to interpret.
- Advanced functionality may require onboarding and staff training.
Features
Key features
Features a robust scheduling engine for solo and multi-provider practices with color-coded time blocks and automated reminders.
Includes tools for electronic claim submission, real-time ledger views, and electronic remittance advice (ERA) processing.
Integrates with OrderConnect to provide full clinical records and electronic prescription capabilities.
Built with security safeguards to protect patient data and ensure HIPAA compliance.
Allows administrators to manage permission levels and restrict access to patient records based on staff roles.
Additional features
Logs logins and the addition, update, or deletion of patient records for security monitoring.
Supports secure tokenization for credit card processing and multiple payment methods.
Provides insights into cash flow, referral sources, and patient activities with export capabilities to Microsoft Excel.
Supports assigning multiple service codes to a single encounter for psychiatric workflows.
Accommodates practices of any size by allowing multiple providers to access the system simultaneously.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Helper
A Windows-based practice management and EHR software for behavioral health professionals. It provides tools for scheduling, billing, e-prescribing, and patient record management, designed for solo and multi-provider practices.
Helper Details
Helper's In-App Market Place
Does Helper have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), RUB (₽), HKD (HK$), NOK (kr), MXN (Mex$), SGD (S$), INR (₹), ZAR (R), BRL (R$), KRW (₩)
Pros & Cons
- Robust scheduling engine supports both solo and multi-provider practice workflows.
- Strong focus on HIPAA compliance with built-in audit trails and role-based security.
- Provides real-time ledger views for accurate tracking of payments and cash flow.
- Supported by Netsmart's extensive US-based customer service and training resources.
- Primarily a Windows-based application, which may limit deployment flexibility compared to modern cloud-native platforms.
- Pricing is not publicly disclosed and requires contacting the vendor for a quote.
- Specialized for behavioral health, making it less suitable for general medical practices.
- Some users report reporting functions can be complex to interpret.
- Advanced functionality may require onboarding and staff training.
Helper's Support Options
Helper's Alternatives
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