Helpwise

Create a custom inbox for your own custom communication channel using Helpwise's APIs. You can create inboxes for Slack, Basecamp, or even your own internal communication tool!

Start sharing drafts with your team to receive feedback and collaborate on writing responses together, eliminating the need for screenshots.

Detects when two people are writing a response to the same thread and alerts both parties, preventing contradictory replies.

Initiate chats with your team members right inside Helpwise, eliminating the need for separate third-party communication tools.

Set up and switch between multiple email signatures on the fly while composing emails for different scenarios or brands.

Connect with platforms like Slack, Microsoft Teams, and Basecamp to collaborate with external team members on Helpwise conversations.

Automate mundane and repetitive tasks like assigning, tagging, and closing conversations by setting up workflows.

Ensure fast response times by setting up time-based SLAs that trigger actions when a conversation remains unactioned for a certain period.

Automatically manages your team's workload by intelligently assigning conversations based on logics like round robin, load balance, and random.

Reduce the burden on your team by setting up chatbots with decision tree logic to automatically handle customer queries.

Save frequently used responses as templates and use variables to dynamically insert customer information.

Automate customer feedback collection directly from Helpwise and analyze scores to improve support processes.

Gain insights into your support team's performance across inboxes, track individual workload, and monitor key metrics.

Organize your inbox by creating tags to categorize different types of conversations, with the option for automatic tagging.

Manage all shared and received files across inboxes in a single location, with features for searching, filtering, marking important, and bulk downloading.

Allow customers to submit feedback, collect information for tickets, queries, newsletter subscriptions, and more.

Save and pin specific search filters within your inbox for quick access to frequently needed conversation segments.

Set up knowledge bases to host articles for customer onboarding, internal documents, etc., which can be shared with customers.

Narrow down conversation search results using specific criteria for more efficient information retrieval.

Keep track of all actions taken on a conversation within the same thread for better accountability and context.

Create custom apps and integrations for internal tools to use them directly within Helpwise.