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Hipporello Service Desk

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Software Status:Active

About Hipporello Service Desk

Hipporello Service Desk is a service management platform from Hipporello that supports customer service operations. It provides ticket management, knowledge base, and reporting features so teams can effectively track and resolve customer inquiries. The platform lets users categorize requests, access useful documentation, and analyze performance metrics for better decision-making. With customizable workflows and integrations, organizations can adapt the system to their specific needs. Key capabilities: ticket management knowledge base reporting customizable workflows integration support Best for: customer service teams that need to manage support requests efficiently.

Hipporello Service Desk Details

Vendor
Hipporello
Year Launched
2020
Location
Carmichael, California
Deployment
cloud
Training Options
documentation, videos, in person
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese
Users
Bug Tracking, Customer Service, Customer Support, Form Builder, Forms Automation, Help Desk, ITSM, Issue Tracking, Ticketing, Service Desk.
Industries Served
Primarily used in IT, customer support, and general business operations.
Tags
Service Desk, Workflow Automation, Trello Integration, Customer Support, Ticketing System, Workflow Management, Form Customization, Help Desk Software, Task Management, User Tracking

Hipporello Service Desk's In-App Market Place

Does Hipporello Service Desk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (Ca$), Jpy (¥), Chf (Chf), Cny (¥), Inr (₹), Rub (₽), Brl (R$)

Pros & Cons

  • Seamless Trello integration for ticketing and workflow management.
  • Customizable and easy-to-deploy forms and workflows.
  • Automated notifications enhance customer and internal communications.
  • Intuitive drag-and-drop interface.
  • Affordable pricing with a free tier for small-scale use.
  • Limited visibility for non-licensed users within Trello boards.
  • Limited external integrations compared to competitors.
  • Administrative and billing support can be improved.
  • Visual clutter when managing multiple tickets on a single board.
  • Dependency on Trello limits its standalone functionality.

Hipporello Service Desk's Support Options

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