About Hiver
Hiver is a collaborative email management platform from Hiver that helps teams manage shared inboxes. It combines shared email addresses, customer support tools, and task management features so teams can work together effectively. With Hiver, users can assign emails to team members, track email history, and manage workflow without leaving their Gmail interface. This platform is designed for businesses that rely heavily on email communication and require accountability and transparency in their processes. Key capabilities: shared mailbox management email assignment internal notes performance tracking integration with Gmail Best for: customer support teams that need to manage inquiries effectively.
Hiver, an AI-powered customer service platform, presents a unified solution that integrates communication channels, applications, and data into a single, accessible system, earning the trust of over 10,000 teams worldwide, including prominent organizations like NYU and Epic Games. Built to enhance email management and support operations within Google Workspace, it caters to modern customer service, finance, and IT teams, delivering exceptional service at scale with a forever-free plan that supports unlimited users without requiring a credit card. Its robust feature set—including multi-channel support, automation, and actionable analytics—combined with stringent security certifications such as SOC 2 Type II and GDPR compliance, positions Hiver as a reliable and innovative tool for businesses seeking to streamline their support processes effectively. The interface of Hiver is meticulously designed to leverage the familiar Gmail environment, minimizing the need for extensive training, a benefit underscored by Nathan Strang’s appreciation for its intuitive usability. A centralized dashboard integrates shared inboxes, live chat, WhatsApp, and ticketing functionalities, enriched with tools like conversation IDs, email templates, and real-time collaboration features such as shared drafts and @mentions.
Pros & Cons
- +✅ Easy Setup & Use – Quick to set up with a user-friendly interface.
- +✅ Professional Appearance – Looks polished and links unhappy customers back to the business.
- +✅ Multi-Channel Review Requests – Supports text and email outreach across multiple review platforms.
- +✅ Effective for Customer Engagement – Helps turn satisfied customers into promoters.
- +✅ Time-Saving – Automates review collection, reducing manual effort.
- −❌ Limited Bulk Actions – No easy way to remove large numbers of contacts at once.
- −❌ Manual Resending Required – Some users need to resend requests manually.
- −❌ Posting Delays – Reviews may take time to appear.
- −❌ Occasional Clunkiness – Some users find navigation confusing.
- −❌ Broken Links – Customers have reported issues with review links not working.
Features
Key features
- Omnichannel Shared Inbox - Centralizes email, chat, WhatsApp, and voice into a single inbox for seamless management and ownership.
- Live Chat with AI - Enables real-time customer engagement with AI-powered responses and chatbot support directly from the inbox.
- Customer Portal - Offers a self-service hub for customers to submit and track issues, reducing team workload.
- Knowledge Base - Provides a repository of help articles for customer self-resolution and internal reference.
- Ticketing - Converts communications into actionable tasks with unique IDs for efficient tracking and resolution.
- AI Copilot - Assists with conversation summaries and template suggestions to accelerate responses and handoffs.
- Automations - Streamlines repetitive tasks with rule-based workflows and round-robin assignments for optimal efficiency.
Additional features
- Omnichannel Shared Inbox - Unifies multi-channel communications into one manageable inbox for team coordination.
- Live Chat with AI - Facilitates instant customer support with AI-driven chat and chatbot capabilities.
- Customer Portal - Empowers customers with a self-service interface to log and monitor issues independently.
- Knowledge Base - Delivers accessible help content to deflect queries and enhance support consistency.
- Ticketing - Assigns unique conversation IDs to track and resolve customer interactions efficiently.
- AI Copilot - Enhances productivity with AI-generated summaries and response suggestions for agents.
- Automations - Automates workflows with rules, body-search triggers, and round-robin assignments for workload balance.
- Integrations - Connects with tools like Salesforce, Jira, and Slack for a unified operational ecosystem.
- Analytics - Provides detailed reports and dashboards to monitor performance and identify improvement areas.
- Collision Alerts - Prevents duplicate efforts with real-time notifications when multiple agents access the same query.
Pricing
Monthly plans
Pro
USD 11
Lite
USD 24
Growth
USD 34
Countries & Languages
Interface languages
Billing currencies
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About Hiver
Hiver is a collaborative email management platform from Hiver that helps teams manage shared inboxes. It combines shared email addresses, customer support tools, and task management features so teams can work together effectively. With Hiver, users can assign emails to team members, track email history, and manage workflow without leaving their Gmail interface. This platform is designed for businesses that rely heavily on email communication and require accountability and transparency in their processes. Key capabilities: shared mailbox management email assignment internal notes performance tracking integration with Gmail Best for: customer support teams that need to manage inquiries effectively.
Hiver Details
Hiver's In-App Market Place
Does Hiver have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Pro
USD 11
Lite
USD 24
Growth
USD 34
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Chf (chf), Cny (¥), Inr (₹), Sgd ($), Hkd ($), Nzd ($), Sek (kr), Krw (₩).
Pros & Cons
- ✅ Easy Setup & Use – Quick to set up with a user-friendly interface.
- ✅ Professional Appearance – Looks polished and links unhappy customers back to the business.
- ✅ Multi-Channel Review Requests – Supports text and email outreach across multiple review platforms.
- ✅ Effective for Customer Engagement – Helps turn satisfied customers into promoters.
- ✅ Time-Saving – Automates review collection, reducing manual effort.
- ❌ Limited Bulk Actions – No easy way to remove large numbers of contacts at once.
- ❌ Manual Resending Required – Some users need to resend requests manually.
- ❌ Posting Delays – Reviews may take time to appear.
- ❌ Occasional Clunkiness – Some users find navigation confusing.
- ❌ Broken Links – Customers have reported issues with review links not working.
Hiver's Support Options
Email Address
support@hiverhq.comCommunity Forums
https://hiverhq.com/communityHiver's Alternatives
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