About Oracle Hospitality
Hotels Online (HOL) is a property management software from Micros Systems designed for hotel operations. It provides features such as reservation management, guest profiling, and billing management so that hoteliers can effectively manage their daily tasks and improve guest experiences. HOL includes reporting tools that allow for data analysis and operational insights, helping hotels to make informed decisions. The platform is designed to integrate with various other systems commonly used in the hospitality industry, ensuring flexibility in operations. Key capabilities: reservation management guest profiling billing management reporting tools system integration Best for: hotels seeking to improve operational efficiency and improve guest service.
Oracle Hospitality is a globally recognized suite of solutions designed to streamline hotel, resort, and restaurant operations. Its flagship product, OPERA Cloud PMS, provides end-to-end property management, while integrated modules cover point-of-sale (POS), channel management, and event management. The primary purpose of Oracle Hospitality is to unify reservations, guest services, and financial operations into one enterprise-grade platform, serving over 73,000 properties worldwide. The user interface is modern and intuitive, with dashboards that provide real-time visibility into occupancy, reservations, and revenue. Navigation is straightforward, and unique design elements such as customizable workflows and mobile check-in options enhance usability for both staff and guests. Functionality is comprehensive, covering reservations, housekeeping, loyalty programs, catering, and POS. Distinctive features include AI-powered upselling, which personalizes offers during mobile check-in, and Oracle Hospitality Integration Platform (OHIP), which allows hotels to connect with third-party apps and services seamlessly. In terms of performance and reliability, Oracle Hospitality is robust, capable of handling large datasets across multi-property portfolios without lag. Its cloud-based architecture ensures scalability and efficiency, while legacy on-premise OPERA PMS is still supported for traditional deployments.
Pros & Cons
- +Unrivaled global scalability manages large chains while remaining accessible for independent boutiques.
- +Elite regulatory compliance offers world-class handling of complex local tax and residency.
- +Oracle-grade security features enterprise data protection backed by robust cloud infrastructure uptime.
- +Open API ecosystem features thousands of APIs to connect various modern applications.
- +Unified data core synchronizes room operations with restaurant services for one truth.
- −Steep professional learning curve requires specialized training to master all advanced workflows.
- −Premium enterprise pricing carries higher costs than startups geared toward small properties.
- −Support response variation can result in slower help for smaller independent hotels.
- −Extended implementation lead means setup is a project taking weeks or months.
- −Legacy logic hangover reflects rigid systems within certain navigation and reporting elements.
Features
Key features
- OPERA Cloud PMS
- A full-scale property management system that handles everything from reservations and room assignments to check-out and billing.
- Simphony Cloud POS
- A premier point-of-sale system for food and beverage operations, offering kitchen management and mobile ordering.
- Nor1 Upselling
- AI-driven automated upselling that offers room upgrades and amenities to guests during the booking and check-in process.
- Reporting and Analytics
- An advanced BI (Business Intelligence) engine that provides real-time data on occupancy, RevPAR, and ADR across single or multiple properties.
- Contactless Guest Journey
- Tools for mobile check-in, digital keys, and paperless billing.
Additional features
- Reservations & Availability Management
- Track reservations and room availability in real time across properties.
- Guest Profiles & Loyalty Programs
- Maintain guest histories and reward loyalty with personalized offers and benefits.
- Housekeeping & Room Status Tracking
- Assign housekeeping tasks and monitor room readiness for operational efficiency.
- POS for Restaurants & Bars
- Process food and beverage transactions seamlessly with integrated POS systems.
- Event & Catering Management
- Plan, schedule, and manage events with catering and venue coordination.
- OTA Channel Distribution
- Distribute inventory across online travel agencies for maximum booking reach.
- Finance & Procurement Integration
- Integrate financial workflows with procurement systems for streamlined operations.
- HR & Workforce Management
- Manage staff records and HR processes via Oracle Fusion HCM integration.
- Analytics & Reporting Dashboards
- Generate detailed dashboards with insights into operations, finance, and guest trends.
- Mobile Check-in & Kiosk Solutions
- Offer guests mobile check-in and self-service kiosks for convenience.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Oracle Hospitality
Hotels Online (HOL) is a property management software from Micros Systems designed for hotel operations. It provides features such as reservation management, guest profiling, and billing management so that hoteliers can effectively manage their daily tasks and improve guest experiences. HOL includes reporting tools that allow for data analysis and operational insights, helping hotels to make informed decisions. The platform is designed to integrate with various other systems commonly used in the hospitality industry, ensuring flexibility in operations. Key capabilities: reservation management guest profiling billing management reporting tools system integration Best for: hotels seeking to improve operational efficiency and improve guest service.
Oracle Hospitality Details
Oracle Hospitality 's In-App Market Place
Does Oracle Hospitality have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), CNY (¥), INR (₹), MXN (Mex$), PLN (zł), SGD (S$), NGN (#)
Pros & Cons
- Unrivaled global scalability manages large chains while remaining accessible for independent boutiques.
- Elite regulatory compliance offers world-class handling of complex local tax and residency.
- Oracle-grade security features enterprise data protection backed by robust cloud infrastructure uptime.
- Open API ecosystem features thousands of APIs to connect various modern applications.
- Unified data core synchronizes room operations with restaurant services for one truth.
- Steep professional learning curve requires specialized training to master all advanced workflows.
- Premium enterprise pricing carries higher costs than startups geared toward small properties.
- Support response variation can result in slower help for smaller independent hotels.
- Extended implementation lead means setup is a project taking weeks or months.
- Legacy logic hangover reflects rigid systems within certain navigation and reporting elements.
Oracle Hospitality 's Support Options
Email Address
customer.support@micros.hotelsonline.comContact
1-800-123-4567Documentation
https://docs.micros.hotelsonline.comChatbot
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