About Howazit
Howazit is a feedback collection platform from Howazit that helps businesses gather insights from their customers. It combines an interactive chatbot, a branded web application, and a comprehensive omnichannel operating system so businesses can effectively measure customer experiences and utilize data for decision-making. This platform offers an insightful dashboard to visualize feedback and supports feedback-based actions to drive improvements. With Howazit, organizations can engage customers through various channels while simultaneously analyzing their experiences for actionable insights. Key capabilities: Interactive Chatbot Branded Web Application Comprehensive Omnichannel Insightful Dashboard Feedback Based Actions Best for: businesses that need to collect and analyze customer feedback efficiently.
Howazit is a comprehensive survey software designed to help businesses and organizations create, distribute, and analyze surveys with ease and efficiency. Its primary purpose is to enable organizations to collect feedback from customers at relevant touchpoints, measure their satisfaction, and act accordingly in a personal, tailored manner. Key features include a drag-and-drop survey builder, a wide range of question types, and real-time response tracking that simplify the survey creation and distribution process. The user interface of Howazit is intuitive and user-friendly, making it easy for users to navigate and utilize its features. The drag-and-drop survey builder allows users to create customized surveys without needing extensive technical knowledge. The interface is designed to be visually appealing and straightforward, with unique design elements that enhance the user experience. In terms of functionality and features, Howazit stands out with its robust analytics and reporting tools. It offers real-time response tracking, detailed insights, and actionable reports that help organizations make informed decisions.
Pros & Cons
- +1. Long-Term Partnership: Howazit fosters long-term relationships with clients, as evidenced by the 6+ year partnership mentioned.
- +2. Omnichannel Capabilities: The omnichannel functionality is highly valued for monitoring client communications and reducing response times.
- +3. Effective Surveys: The survey tools are considered excellent and have helped increase positive online reviews.
- +4. Responsive Support: The Howazit team is consistently praised for their availability and quick resolution of issues.
- +5. Scalability: The platform can handle large volumes of surveys, as demonstrated by the 300,000 surveys per year example.
- +6. Multiple Department Use: The platform is versatile enough to be used effectively by different departments within an organization.
- −1. Minor System Struggles: While rare, occasional issues with the system do occur, though they are usually resolved quickly.
- −2. Dashboard Aesthetics: The graphic displays in the dashboards are considered less flexible and visually appealing than desired.
Features
Key features
- 1. Chatbot Methodology
- Howazit uses proprietary bot technology to collect customer feedback, balancing user experience with data collection needs. This likely involves interactive conversations to gather insights.
- 2. Smart Actions for Happy Customers
- The platform translates feedback into actionable steps to improve customer satisfaction. This suggests features for identifying areas of improvement and implementing changes.
- 3. Service Recovery
- Howazit provides tools and processes to address negative customer experiences and recover their loyalty. This could include automated responses or workflows for service recovery.
- 4. Analysis and Reports
- The software offers reporting and analytics capabilities to measure customer experience and track key metrics. This allows businesses to understand trends and the impact of their actions.
- 5. Omnichannel Operating System
- Howazit functions across multiple channels, allowing businesses to collect feedback from various touchpoints. This ensures a holistic view of the customer experience.
- 6. Branded Web Application
- The platform offers a branded web application, allowing businesses to customize the feedback collection process to align with their brand identity.
Additional features
- 1. Interactive Chatbot
- Uses chatbots for customer feedback collection.
- 2. Branded Web Application
- Offers a customizable web interface for feedback.
- 3. Omnichannel Operating System
- Works across multiple channels.
- 4. Reports and Analytics
- Provides data insights and reporting tools.
- 5. Feedback Based Actions
- Translates feedback into actionable steps.
- 6. Service Recovery
- Helps businesses address negative experiences.
- 7. Customer Experience Programs
- Supports the creation and management of customer experience initiatives.
- 8. Data Collection
- Focuses on gathering customer input.
- 9. Customer Satisfaction Measurement
- Tracks and measures customer satisfaction.
- 10. Customer Loyalty Improvement
- Aims to increase customer retention.
- 11. Trend Analysis
- Identifies trends in customer feedback.
- 12. Performance Tracking
- Monitors the impact of implemented changes.
- 13. ISO 27001 Certified
- Indicates adherence to security standards.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Howazit
Howazit is a feedback collection platform from Howazit that helps businesses gather insights from their customers. It combines an interactive chatbot, a branded web application, and a comprehensive omnichannel operating system so businesses can effectively measure customer experiences and utilize data for decision-making. This platform offers an insightful dashboard to visualize feedback and supports feedback-based actions to drive improvements. With Howazit, organizations can engage customers through various channels while simultaneously analyzing their experiences for actionable insights. Key capabilities: Interactive Chatbot Branded Web Application Comprehensive Omnichannel Insightful Dashboard Feedback Based Actions Best for: businesses that need to collect and analyze customer feedback efficiently.
Howazit Details
Howazit's In-App Market Place
Does Howazit have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹)
Pros & Cons
- 1. Long-Term Partnership: Howazit fosters long-term relationships with clients, as evidenced by the 6+ year partnership mentioned.
- 2. Omnichannel Capabilities: The omnichannel functionality is highly valued for monitoring client communications and reducing response times.
- 3. Effective Surveys: The survey tools are considered excellent and have helped increase positive online reviews.
- 4. Responsive Support: The Howazit team is consistently praised for their availability and quick resolution of issues.
- 5. Scalability: The platform can handle large volumes of surveys, as demonstrated by the 300,000 surveys per year example.
- 6. Multiple Department Use: The platform is versatile enough to be used effectively by different departments within an organization.
- 1. Minor System Struggles: While rare, occasional issues with the system do occur, though they are usually resolved quickly.
- 2. Dashboard Aesthetics: The graphic displays in the dashboards are considered less flexible and visually appealing than desired.
Howazit's Support Options
Email Address
contactus@howazit.comHowazit's Alternatives
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