About Identifix
Identifix is a diagnostic software platform from Solera that supports automotive repair professionals. It provides access to a comprehensive database of repair information, live support from experienced technicians, and various diagnostic tools to help technicians troubleshoot vehicle issues. The software helps improve repair accuracy and efficiency by equipping users with the necessary resources to make informed decisions. Identifix includes vehicle-specific repair procedures, a vast library of OEM information, and connections to industry-leading diagnostic tools. Key capabilities: repair information access live technician support diagnostic tools repair procedure documentation OEM data library Best for: automotive technicians and repair shops that need reliable diagnostic and repair resources.
Identifix Details
Identifix's In-App Market Place
Does Identifix have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Comprehensive Diagnostic Information: Identifix offers a vast database of diagnostic information, including repair procedures, wiring diagrams, and technical service bulletins.
- User-Submitted Fixes: The platform benefits from a community of users who share their own repair solutions, providing valuable insights and alternative approaches.
- Strong Customer Support: Users frequently praise the excellent customer support, with responsive and helpful representatives.
- Ease of Use: While some users mentioned a steep learning curve, many found the software to be user-friendly once they got accustomed to it.
- Outdated Interface: Some users noted that the user interface could be more modern and intuitive.
- Inconsistent Information Quality: While the database is extensive, some users reported inconsistencies in the quality and accuracy of the information.
- Occasional Technical Issues: A few users mentioned experiencing occasional technical glitches and slow loading times.
- Limited Integration Capabilities: While Identifix can integrate with other software, the integration options may be limited compared to other solutions.
- Customer Service Issues: A small number of users reported negative experiences with customer service, particularly regarding billing and cancellation processes.
Identifix's Support Options
Contact
800-745-9649