About iHotelier
IHotelier is a hotel management software from TravelClick that supports property management and distribution. It provides real-time booking capabilities, centralized rate management, and performance analytics so hotels can manage their reservations effectively. The platform helps simplify room inventory across various channels, ensuring maximum visibility and booking potential. With its reliable reporting tools, users can analyze market trends and adjust pricing strategies accordingly. Key capabilities: real-time booking management centralized rate distribution performance analytics reporting tools multi-channel support Best for: hotel operators and revenue managers that need to manage bookings and improve revenue.
Amadeus iHotelier Suite stands as a premier central reservations and distribution platform designed to give independent hotels and mid-sized chains the reach and sophistication of global hospitality brands. Operating as a cloud-based CRS and booking engine ecosystem, its core strength lies in centralizing inventory and intelligently distributing it across hotel websites, metasearch platforms, OTAs, and global distribution systems. The guest-facing booking experience is optimized for conversion, using a streamlined single-page flow and personalized merchandising techniques such as targeted offers, scarcity alerts, and dynamic upselling that enhance both revenue and user engagement. On the operational side, the backend interface is data-rich yet structured, enabling hoteliers to manage availability, rates, and inventory with precision, though its depth rewards users who invest time in training. Performance and reliability are enterprise-grade, supported by Amadeus infrastructure with high uptime and the ability to handle significant traffic surges without latency.
Pros & Cons
- +Simple and easy to use, yet provides comprehensive reservation and management data.
- +Advanced features ideal for medium and large hotels, with seamless TravelClick integration.
- +Professional setup and integration team ensures smooth onboarding and responsive guidance.
- +Strong customer support, often praised as outstanding and highly reliable.
- +Effective channel integration across OTAs, GDS, and web reservations with consistent performance.
- −Lag time in receiving OTA reservations can risk overbookings during busy periods.
- −Some advanced features are complex and require time to fully understand.
- −Backend menus can feel clunky and less intuitive compared to competitors.
- −Limited user-friendliness, with requests for more support and training resources.
- −Customer support responsiveness is inconsistent, sometimes slow or unreliable.
Features
Key features
- Build-Your-Own-Suite Customization
- Offers a personalized approach where hotels can select a combination of modules tailored to their specific immediate goals.
- Integrated Metasearch Management
- Connects hotel inventory directly to metasearch engines to capture high-value traffic and reduce OTA dependency.
- Personalized Booking Engine
- Converts visitors into guests using frictionless booking flows and incentives based on milestone recognition.
- Guest Management Solutions (GMS)
- Strengthens repeat business by integrating loyalty programs with targeted campaigns and guest data preferences.
- Demand360 & Revenue Intelligence
- Provides advanced travel intelligence tools to analyze the competitive landscape and optimize revenue strategies.
- Interactive Sales & Catering (Delphi)
- Facilitates group business and event management with specialized diagramming and meeting broker tools.
Additional features
- iHotelier Central Reservations System (CRS)
- Acts as the core hub for managing room availability and distribution across multiple channels.
- iHotelier Booking Engine
- Provides a user-friendly interface for guests to book rooms and value-added packages directly.
- Integrated Channel Management
- Synchronizes rates and inventory across various distribution channels to ensure consistency.
- Guest Management Solutions (GMS)
- Tailors guest interactions using data to offer relevant content and personalized offers.
- Metasearch
- Increases visibility on comparison sites to drive direct engagement and lower intermediation costs.
- Search Engine Optimization (SEO)
- Improves the hotel's digital presence to target and attract high-value guests.
- Digital Media for Hotels
- Executes targeted marketing campaigns across digital platforms to increase brand awareness.
- Call Center Module
- Supports reservation agents with tools to increase conversion rates for voice-based bookings.
- Website Solutions
- Provides optimized hotel websites designed to convert lookers into bookers.
- Agency360
- Offers travel intelligence regarding agency bookings to help hotels stay ahead in a competitive market.
- Demand360
- Analyzes market demand and booking pace patterns to inform revenue strategies.
- RevenueStrategy360
- Assists in plotting action plans based on a deep analysis of competitive pricing and inventory.
- Amadeus Delphi
- Streamlines the sales and catering process for managing events and groups.
- Delphi Diagramming
- Allows for the visual planning and diagramming of meeting spaces and event layouts.
- MeetingBroker
- Facilitates the distribution and management of leads for group business.
- HotSOS Service Optimization
- Automates workflows and backend processes to focus on guest service.
- HotSOS Housekeeping
- Specifically optimizes housekeeping tasks and communications for better operational efficiency.
- Travel Seller Media
- Targets travel providers and sellers with specific promotional materials to drive B2B bookings.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About iHotelier
IHotelier is a hotel management software from TravelClick that supports property management and distribution. It provides real-time booking capabilities, centralized rate management, and performance analytics so hotels can manage their reservations effectively. The platform helps simplify room inventory across various channels, ensuring maximum visibility and booking potential. With its reliable reporting tools, users can analyze market trends and adjust pricing strategies accordingly. Key capabilities: real-time booking management centralized rate distribution performance analytics reporting tools multi-channel support Best for: hotel operators and revenue managers that need to manage bookings and improve revenue.
iHotelier Details
iHotelier's In-App Market Place
Does iHotelier have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), CHF (Fr)
Pros & Cons
- Simple and easy to use, yet provides comprehensive reservation and management data.
- Advanced features ideal for medium and large hotels, with seamless TravelClick integration.
- Professional setup and integration team ensures smooth onboarding and responsive guidance.
- Strong customer support, often praised as outstanding and highly reliable.
- Effective channel integration across OTAs, GDS, and web reservations with consistent performance.
- Lag time in receiving OTA reservations can risk overbookings during busy periods.
- Some advanced features are complex and require time to fully understand.
- Backend menus can feel clunky and less intuitive compared to competitors.
- Limited user-friendliness, with requests for more support and training resources.
- Customer support responsiveness is inconsistent, sometimes slow or unreliable.
iHotelier's Support Options
Email Address
support@travelclick.comContact
1-800-318-3756Documentation
https://www.travelclick.com/resourcesiHotelier's Alternatives
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