iLoyal logo

iLoyal

by IBS Software Services · Since 1997
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Active1+ countriesCloud
Quick facts
VendorIBS Software Services
Year launched1997
StatusActive
Location8 Cross Street #24-03/04, Manulife Tower Singapore, 048424, SG
Countries served1+
Languages3
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About iLoyal

ILoyal is a loyalty management software from IBS Software Services that supports customer engagement and retention. It provides personalized offers, rewards tracking, and analytics so businesses can effectively manage their loyalty programs. The platform enables users to create tailored promotions based on customer behavior, track engagement in real-time, and analyze data for better decision-making. Key capabilities: personalized offers rewards tracking analytics customer segmentation reporting Best for: businesses in the retail and hospitality sectors that need to manage customer loyalty programs efficiently.

iLoyal is a cutting-edge, cloud-based loyalty management platform tailored for the airline industry. Its micro-services architecture enables rapid customization and scaling, empowering airlines to deliver innovative and highly personalized loyalty programs without the high costs and complexities typically associated with traditional systems. Built for ease of integration, it supports seamless connectivity with partner networks, offering airlines flexibility in launching, testing, and refining targeted campaigns. The platform’s SaaS model ensures that airlines benefit from minimal operational costs while maintaining agility to adapt to evolving market demands. The user interface of iLoyal is thoughtfully designed for both administrators and members. Airline staff can easily configure loyalty rules, monitor program performance, and access real-time analytics via intuitive dashboards. Members enjoy a personalized digital portal where they can view points, redeem rewards, and receive tailored offers across all devices. This design fosters high engagement, transparency, and satisfaction by providing a simple yet powerful experience for all users. Functionally, iLoyal covers extensive loyalty program aspects, including campaign management, member segmentation, multi-tier reward structures, travel credits, and fraud detection.

Pros & Cons

Pros
  • Highly flexible and configurable platform
  • Cloud-native, enabling quick deployment
  • Advanced fraud detection capabilities
  • Supports personalized, segmented marketing
  • Seamless partner ecosystem integration
Cons
  • Cost details not specified
  • Potential complexity for smaller airlines
  • May require significant training for admins
  • Dependence on continuous internet connectivity
  • Initial setup might be time-consuming

Features

Key features

Micro-Service Architecture – Agile, scalable, and flexible infrastructure for quick adaptation.
Personalized Campaigns – Targeted, segmented offers to increase engagement and revenue.
Partner Integration – Seamless integration with loyalty partners, suppliers, and third-party vendors.
Travel Credits Management – Efficient handling of vouchers, flight credits, and related traveler compensations.
Fraud Detection – Advanced AI-powered fraud detection to protect the program and members.
Real-Time Analytics – Deep insights to monitor program performance and optimize campaigns.
Multi-Program Management – Handling multiple programs simultaneously, with personalization.

Additional features

Configuration & Customization – Highly flexible tools to tailor programs to specific airline needs.
Targeted Segmentation – Create detailed customer segments for personalized offers.
Multi-Channel Engagement – Reach members via email, mobile, SMS, and in-app notifications.
Partner Ecosystem Support – Integrate seamlessly with partner systems for earn/burn activities.
Business Rules Engine – Define complex loyalty rules and tier structures.
Fraud & Risk Management – Detect suspicious activities proactively.
Travel Credits & Vouchers – Manage flight credits and traveler compensation efficiently.
Member Portal – Personalized experience with points, offers, and status.
Analytics Dashboard – Visual dashboards for performance and insights.
Scalability & Flexibility – Support for future growth and program complexity.

Pricing

Free trial
Free version
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Countries & Languages

1
Countries served
3
Interface languages
9
Billing currencies

Available in

All Countries.

Interface languages

English中国 (简体中文)China (Chinese)

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB

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