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InCharge Unified Call Management

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Software Status:Active

About InCharge Unified Call Management

InCharge Unified Call Management is a call management software from eTEL Technologies that provides comprehensive control over communication processes. It includes call tracking, reporting, and analytics so organizations can monitor call activity effectively. The platform helps users manage incoming and outgoing calls, analyze call data for insights, and improve customer service through better communication. InCharge supports integration with various CRM systems, enabling users to maintain a complete overview of communication history. Key capabilities: call tracking reporting analytics CRM integration customer service improvement Best for: businesses that need efficient management of their call activities.

InCharge Unified Call Management Details

Vendor
eTEL Technologies
Year Launched
2001
Location
5925 Airport Rd Suite 200, Mississauga, Ontario L4V 1W1, CA
Deployment
cloud, on premise, windows
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Enterprises, Service Providers, Government Agencies, Contact Centers, Telecom Providers
Industries Served
Telecommunications, Healthcare, Education, Finance, IT & Technology, Retail, Public Sector, Call Centers, Hospitality, Manufacturing
Tags
Call Accounting, Unified Call Management, Enterprise Consulting

InCharge Unified Call Management's In-App Market Place

Does InCharge Unified Call Management have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), BRL (R$)

Pros & Cons

  • Easy to Use (Once Learned): Users find it becomes easy to use with experience.
  • Good for Billing and Inventory: Useful for managing billing and tracking inventory.
  • Customizable Reports: Offers customizable reports to meet specific needs.
  • Great Customer Service: Users consistently praise the customer service.
  • Learning Curve: There is a learning curve to fully utilize the software.
  • Outdated Template/Interface: Users suggest the interface could be more modern.
  • Report Layout Could Be Improved: Some users find the report layout could be clearer.
  • Maintenance and Integration Challenges: One user reported difficulties with maintenance and integration.
  • Unclear Customization Options: Users are sometimes unsure which customizations are free and which are paid.

InCharge Unified Call Management's Support Options

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