InCharge Unified Call Management
About InCharge Unified Call Management
InCharge Unified Call Management is a call management software from eTEL Technologies that provides comprehensive control over communication processes. It includes call tracking, reporting, and analytics so organizations can monitor call activity effectively. The platform helps users manage incoming and outgoing calls, analyze call data for insights, and improve customer service through better communication. InCharge supports integration with various CRM systems, enabling users to maintain a complete overview of communication history. Key capabilities: call tracking reporting analytics CRM integration customer service improvement Best for: businesses that need efficient management of their call activities.
InCharge Unified Call Management by eTEL Technologies is a powerful call accounting software designed to help organizations manage, monitor, and optimize their telecommunication systems. It serves a wide range of industries, including enterprises, service providers, government agencies, and contact centers, by offering tools that enable efficient call management, cost analysis, and reporting. The primary purpose of InCharge is to provide businesses with the ability to track call data in real-time, allocate costs to specific departments or projects, and generate detailed reports to enhance operational efficiency. Key features include real-time call tracking, advanced reporting, cost allocation, and fraud detection, all of which contribute to improved decision-making and cost control. The user interface of InCharge is designed with simplicity and functionality in mind. The software presents a clean, organized dashboard that gives users easy access to essential call data and reports. The interface is highly intuitive, with a layout that allows users to navigate through various sections effortlessly. One of the standout features is the customizable nature of the dashboard, enabling users to prioritize the information that is most relevant to them.
Pros & Cons
- +Easy to Use (Once Learned): Users find it becomes easy to use with experience.
- +Good for Billing and Inventory: Useful for managing billing and tracking inventory.
- +Customizable Reports: Offers customizable reports to meet specific needs.
- +Great Customer Service: Users consistently praise the customer service.
- −Learning Curve: There is a learning curve to fully utilize the software.
- −Outdated Template/Interface: Users suggest the interface could be more modern.
- −Report Layout Could Be Improved: Some users find the report layout could be clearer.
- −Maintenance and Integration Challenges: One user reported difficulties with maintenance and integration.
- −Unclear Customization Options: Users are sometimes unsure which customizations are free and which are paid.
Features
Key features
- CDR Reporting/Call Accounting
- Provides detailed call records for analysis and cost allocation.
- Wireless Reporting & Analytics
- Manages and analyzes wireless expenses across multiple carriers.
- Consolidated Reporting (Cloud, TEM, WEM)
- Combines data from various sources for a unified view of communications expenses.
- Multi-Site & Multi-Vendor/Carrier Support
- Handles complex environments with multiple locations and providers.
- Business Intelligence & Analytics
- Offers insights into communication patterns and usage trends.
- Automation & Centralization
- Streamlines expense processing and management.
- Control Abuse & Costs
- Identifies and prevents unauthorized usage and optimizes spending.
- Increase Productivity
- Provides data to improve communication efficiency.
- Cost Centre Allocation
- Distributes communication costs to relevant departments.
- Reduce Liability Exposure
- Helps maintain compliance and minimize legal risks.
- Multiple PBX/Switch Support
- Compatible with various PBX systems (Avaya, Cisco, Mitel, Nortel, etc.).
- Multiple Cloud Collaboration/Video Conference App Support
- Integrates with platforms like MS Teams, RingCentral, SBCs, Zoom, and WebEx.
- Multiple Wireless Carrier Support
- Works with major wireless carriers (Bell Mobility, TELUS, Rogers, Verizon, etc.).
- Easy-to-Use Web Interface
- Provides accessible management and reporting.
- Virtual Server Support
- Offers flexible deployment options.
- Customizable Reports
- Allows for tailored reporting to meet specific business needs.
Additional features
- CDR Reporting/Call Accounting
- Captures and analyzes call detail records from PBX systems.
- Wireless Reporting & Analytics
- Collects and analyzes data from wireless bills and usage.
- Consolidated Reports (Cloud, TEM, WEM)
- Combines data from cloud services, telecom expense management (TEM), and wireless expense management (WEM) systems.
- Multi-Site & Multi-Vendor/Carrier Support
- Manages communications across multiple locations and different vendors/carriers.
- Business Intelligence & Analytics
- Provides insights into communication patterns, usage trends, and cost drivers.
- Automation & Centralization
- Automates expense processing, report generation, and other management tasks.
- Cost & Usage Management
- Control Abuse & Costs
- Detects and prevents unauthorized phone usage, roaming charges, and other cost overruns.
- Increase Productivity
- Identifies areas for improvement in communication efficiency and workflow.
- Cost Centre Allocation
- Distributes communication costs to specific departments or cost centers.
- Generate Revenue, Chargeback
- Enables billing for communication services to internal or external clients.
- Reduce Liability Exposure
- Helps maintain compliance with regulations and minimize legal risks.
- Optimize Communications Infrastructure, Subscriptions
- Identifies opportunities to optimize network resources and reduce unnecessary subscriptions.
- Automate Expense Processing
- Streamlines invoice processing and payment.
- Technical & Deployment Features
- Multiple PBX/Switch Support
- Compatible with a wide range of PBX systems, including Avaya, Cisco, Mitel, and Nortel.
- Multiple Cloud Collaboration/Video Conference App Support
- Integrates with platforms like MS Teams, RingCentral, SBCs, Zoom, and WebEx.
- Multiple Wireless Carrier Support
- Supports major wireless carriers like Bell Mobility, TELUS, Rogers, and Verizon.
- Easy-to-Use Web Interface
- Provides a user-friendly interface for accessing and managing data.
- Virtual Server Support
- Can be deployed on virtual servers for increased flexibility and scalability.
- Customizable Reports
- Allows users to create tailored reports based on specific needs and metrics.
- Hosted, Managed Service, On-Premise
- Offers flexible deployment options to suit different business requirements.
- Remote & Onsite Training
- Provides training resources to ensure successful implementation and usage.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About InCharge Unified Call Management
InCharge Unified Call Management is a call management software from eTEL Technologies that provides comprehensive control over communication processes. It includes call tracking, reporting, and analytics so organizations can monitor call activity effectively. The platform helps users manage incoming and outgoing calls, analyze call data for insights, and improve customer service through better communication. InCharge supports integration with various CRM systems, enabling users to maintain a complete overview of communication history. Key capabilities: call tracking reporting analytics CRM integration customer service improvement Best for: businesses that need efficient management of their call activities.
InCharge Unified Call Management Details
InCharge Unified Call Management's In-App Market Place
Does InCharge Unified Call Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), BRL (R$)
Pros & Cons
- Easy to Use (Once Learned): Users find it becomes easy to use with experience.
- Good for Billing and Inventory: Useful for managing billing and tracking inventory.
- Customizable Reports: Offers customizable reports to meet specific needs.
- Great Customer Service: Users consistently praise the customer service.
- Learning Curve: There is a learning curve to fully utilize the software.
- Outdated Template/Interface: Users suggest the interface could be more modern.
- Report Layout Could Be Improved: Some users find the report layout could be clearer.
- Maintenance and Integration Challenges: One user reported difficulties with maintenance and integration.
- Unclear Customization Options: Users are sometimes unsure which customizations are free and which are paid.
InCharge Unified Call Management's Support Options
Email Address
support@eteltech.comContact
905-405-6216InCharge Unified Call Management's Alternatives
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TiVA Call Manager+ is a call management software from Texonic Information Systems that supports efficient…
TIM Enterprise
TIM Enterprise is a call logging software from Tri-Line that provides tools for logging, recording,…
Tapit NOVA
Tapit NOVA is a call accounting software from Trisys that supports productivity, revenue generation, and…
Report
Report is a reporting software from Oak Systems International designed to facilitate data analysis and…
