inConcert Speech Analytics

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Software Status:Active

About inConcert Speech Analytics

InConcert Speech Analytics is a speech analytics software from Nice Systems that helps organizations analyze customer interactions. It combines voice recognition, data visualization, and reporting tools so users can gain insights into customer sentiment and agent performance. This software identifies trends in conversations, allowing for targeted improvements in service quality. The platform supports real-time analysis, enabling organizations to respond promptly to customer feedback. Additionally, it facilitates compliance monitoring, ensuring adherence to regulatory standards. Key capabilities: voice recognition data visualization reporting tools real-time analysis compliance monitoring Best for: customer service teams that need to improve interaction quality and compliance in their operations.

inConcert Speech Analytics Details

Vendor

Nice Systems

Year Launched

Location

Nice Systems Headquarters 13 Zarchin Street P.O. Box 677 Ra'anana 43106 Israel

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Chinese (Simplified), Turkish, Dutch

Users

Supervisors, Quality Analysts, Call Center Agents

Industries Served

Healthcare, Education, Finance, Retail

inConcert Speech Analytics's In-App Market Place

Does inConcert Speech Analytics have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Lexalytics Salience: A text analysis plugin that provides advanced natural language processing capabilities to enhance the speech analytics capabilities of inConcert.

2. CallMiner Eureka: A popular add-on that offers advanced speech recognition and sentiment analysis features to help organizations better understand customer interactions.

3. Verint Speech Analytics: A comprehensive add-on that provides speech-to-text transcription

keyword spotting

and advanced analytics for extracting valuable insights from customer calls.

4. Calabrio Analytics: A powerful add-on that integrates with inConcert to provide data-driven insights and optimize call center performance through speech analytics and reporting capabilities.

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Cny (¥), Rub (₽), Brl (R$), Inr (₹)

Pros & Cons

Ability to automatically transcribe and analyze customer interactions
Identify keywords, phrases, and trends in real-time to improve customer experience
Increase operational efficiency by identifying areas for improvement in agent performance
Improve compliance with monitoring and tracking of calls for regulatory purposes
Gain insights into customer sentiment and satisfaction levels from call data

Limited language support: inConcert Speech Analytics may not support all languages, which can be a drawback for multilingual call centers or organizations operating in diverse regions.
Steep learning curve: Users may find the software difficult to learn and use, especially if they are not familiar with speech analytics technology.
High cost: inConcert Speech Analytics may be expensive for small businesses or startups, making it less accessible to organizations with limited budgets.
Lack of customization options: Users may find limited options for customizing reports, rules, or settings to suit their specific needs or preferences.
Integration difficulties: Some users may encounter challenges when trying to integrate inConcert Speech Analytics with other software or systems in their call center environment.