About inCust Platform
[API Error: HTTPSConnectionPool(host='api.openai.com', port=44]
The **InCust Platform by inCust** is a comprehensive customer engagement and loyalty management solution tailored for businesses aiming to build lasting relationships with their customers. Its primary focus is on loyalty program management, with capabilities that extend into digital coupons, gift cards, customer communications, and payment acceptance. Designed to suit both small retailers and large enterprises, InCust empowers businesses to offer customizable loyalty systems that can include points accumulation, tiered rewards, prepaid goods, and cross-brand coalitions. With multi-channel distribution (SMS, email, push notifications, QR codes), the platform seamlessly integrates digital marketing with customer loyalty management. The **user interface** of InCust is intuitive and functionally driven, catering to both tech-savvy users and business owners with minimal technical experience. The dashboard is clean and organized, making it easy to access customer segments, campaign analytics, and configuration tools. Navigation is straightforward, with clearly labeled menus and an easily searchable help center.
Pros & Cons
- +Manages the entire customer journey from acquisition to retention.
- +Offers an extensive and flexible loyalty program with rule constructor.
- +Includes RFM tracking and advanced segmentation for better understanding customers.
- +Available both in the cloud and on-premises to suit diverse business needs.
- +Features a full-fledged mobile app with advanced targeting capabilities.
- −The sheer number of features might be overwhelming for smaller businesses or those new to CLM.
- −While it mentions 15 minutes to two weeks, complex deployments could take longer.
- −Users may require time and training to fully leverage all the platform's functionalities.
Features
Key features
- Comprehensive Customer Lifecycle Management (CLM)
- inCust offers a complete CLM solution, guiding businesses through acquisition, sales, data collection, relationship building, personalization, and communication. This holistic approach is unique in its integration of all these stages within a single platform.
- Highly Customizable Loyalty and Rewards System
- The platform provides an extensive array of loyalty and reward mechanisms, including bonus points, gift certificates, coalition programs, and a multi-level referral program. The "Rule constructor" for loyalty programs allows for significant customization to meet diverse business needs.
- Advanced Customer Data Management with RFM Tracking
- Beyond basic customer data, inCust includes adjustable customer databases, segmentation capabilities, user-definable fields, and crucial Recency, Frequency, Monetary Value (RFM) tracking. This enables businesses to gain deeper insights into customer behavior for targeted strategies.
- Integrated Mobile Application with Advanced Targeting
- The platform offers a branded mobile application that functions as a wallet, news feed, and e-shop, incorporating advanced geo-targeting and iBeacon targeting. This provides a direct and personalized channel for customer engagement.
- Flexible Deployment Options (Cloud & On-Premises)
- inCust stands out by offering both cloud-based deployment (branded or inCust-branded) and on-premises deployment, catering to businesses with varying infrastructure preferences and security requirements.
- Robust Data Security and Protection
- The emphasis on secure hosting, full storage redundancy and backup, SSL encryption, 99.9% uptime, and GDPR compliance highlights a strong commitment to data integrity and privacy, which is crucial for building customer trust.
Additional features
- Acquisition of new customers
- Tools and processes to bring in new clientele.
- Handling of sales
- Management of sales transactions and processes.
- Collection of customer data
- Gathering and storing customer information.
- Establishing relations
- Building and nurturing customer relationships.
- Segmentation and personalization
- Dividing customers into groups and tailoring interactions.
- Individual communication and marketing activities
- Sending personalized messages and running targeted campaigns.
- CRM (Customer Relationship Management)
- Core functionalities for managing customer interactions.
- POS and E-shop
- Point-of-sale system and online store capabilities.
- Loyalty & Rewards
- System for managing loyalty programs and incentives.
- Payments
- Processing and acceptance of various payment methods.
- Marketing tools
- A suite of instruments for marketing activities.
- Communication
- Channels and tools for interacting with customers.
- Feedback collection
- Methods for gathering customer opinions and feedback.
- Integrations
- Ability to connect with other systems and applications.
- Coupons
- Digital or physical vouchers for discounts or offers.
- Bonus Points
- Earning and redemption of loyalty points.
- Gift Certificates
- Redeemable vouchers for goods or services.
- Coupon Exchange
- Allowing customers to trade coupons.
- Reward for recommendation
- Incentivizing customers to refer new business.
- Digital stamps
- Virtual stamps for loyalty programs.
- Coalition programs
- Loyalty programs involving multiple businesses.
- Discounts
- Price reductions offered to customers.
- Lottery
- Conducting prize draws for customers.
- Rate quality of service
- Allowing customers to rate their experience.
- Rule constructor
- Tool for building custom rules for loyalty programs.
- Multi-level referral program
- Tiered system for rewarding referrals.
- Adjustable customer database
- Customizable repository for customer information.
- Customer Segmentation
- Grouping customers based on various criteria.
- User Definable Fields
- Custom fields for capturing specific customer data.
- Recency, Frequency, Monetary Value Tracking
- Analyzing customer purchase patterns.
- Wallet (Mobile App)
- Digital wallet functionality within the mobile app.
- News feed (Mobile App)
- Displaying updates and promotions in the mobile app.
- Contacts/Communications (Mobile App)
- Managing customer contacts and communication within the app.
- E-Shop (Mobile App)
- Online shopping functionality within the mobile app.
- In-app payments (Mobile App)
- Processing payments directly within the mobile app.
- Geo-targeting (Mobile App)
- Delivering content or offers based on customer location.
- iBeacon targeting (Mobile App)
- Hyper-local targeting using iBeacon technology.
- Catalog of goods and services (Mobile App)
- Displaying product and service offerings in the app.
- History of purchases (Mobile App)
- Customers can view their past transactions.
- Secure Hosting Facilities
- Data stored in protected environments.
- Full Storage Redundancy & Backup
- Duplicated data storage and regular backups.
- SSL Encrypted Data Transmissions
- Secure transfer of data over the internet.
- 99.9% Up-time
- High reliability and availability of the platform.
- GDPR compliant
- Adherence to General Data Protection Regulation.
- Processing of checks
- Handling of payment checks.
- Customer self-checkout
- Allowing customers to complete their own purchases.
- Acceptance of payments
- Capability to receive various forms of payment.
- Settlements between partners
- Managing financial transactions between business partners.
Pricing
Monthly plans
Subscription
USD 15
Subscription
USD 990
Subscription
USD 2,990
One-time purchase
Subscription
USD 9,900
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to inCust Platform
Zeal
Zeal is a project management software from Zeal that supports team collaboration. It includes task…
LovCash
LovCash is a blockchain-powered financial and commerce platform from LovCash that revolutionizes the fast-moving consumer…
Zygo Companion
Zygo Companion is a software platform from Zygo Tecnologia that assists in managing and analyzing…
About inCust Platform
[API Error: HTTPSConnectionPool(host='api.openai.com', port=44]
inCust Platform Details
inCust Platform's In-App Market Place
Does inCust Platform have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Subscription
USD 15
Subscription
USD 990
Subscription
USD 2,990
One-time purchase
Subscription
USD 9,900
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), HKD (HK$), NZD (NZ$), SGD (S$), KRW (₩), NOK (kr), MXN (Mex$), INR (₹), RUB (₽), ZAR (R), BRL (R$), TRY (₺)
Pros & Cons
- Manages the entire customer journey from acquisition to retention.
- Offers an extensive and flexible loyalty program with rule constructor.
- Includes RFM tracking and advanced segmentation for better understanding customers.
- Available both in the cloud and on-premises to suit diverse business needs.
- Features a full-fledged mobile app with advanced targeting capabilities.
- The sheer number of features might be overwhelming for smaller businesses or those new to CLM.
- While it mentions 15 minutes to two weeks, complex deployments could take longer.
- Users may require time and training to fully leverage all the platform's functionalities.
inCust Platform's Support Options
Email Address
info@incust.comContact
+1 804-404-9539inCust Platform's Alternatives
Zeal
Zeal is a project management software from Zeal that supports team collaboration. It includes task…
LovCash
LovCash is a blockchain-powered financial and commerce platform from LovCash that revolutionizes the fast-moving consumer…
Zygo Companion
Zygo Companion is a software platform from Zygo Tecnologia that assists in managing and analyzing…
