About Infocob CRM
Infocob CRM is a customer relationship management software from Infocob Solutions that supports productivity for small and medium enterprises (SMEs). It provides features such as marketing integration, performance tracking, and team collaboration tools so businesses can better manage customer interactions and improve operational efficiency. Infocob CRM is designed to adapt to the unique needs of each organization, backed by a team of multidisciplinary experts who offer personalized service. The platform also includes case management to improve field technician responsiveness and inter-departmental collaboration. Key capabilities: marketing integration performance tracking team collaboration case management personalized support Best for: SMEs that need to improve customer relationship management and improve operational workflows.
Infocob CRM, developed by Infocob Solutions, stands as a comprehensive and long-established customer relationship management solution designed specifically for Small and Medium-sized Enterprises (SMEs). With more than 30 years of evolution, Infocob CRM has grown into a highly adaptable system aimed at improving business productivity through personalized IT solutions. Its core strength lies in its ability to deliver a tailored digital ecosystem that aligns closely with the operational needs of diverse businesses. The software provides a wide array of functionalities, including contact management, planning and task scheduling, sales and contract tracking, and a ticketing system for customer service. One of its most distinguishing features is its modular architecture, offering more than 20 customizable modules that allow businesses to select only the functionalities they require, thereby minimizing unnecessary complexity and potentially reducing costs. This modularity also means the CRM can adapt as a business grows or changes direction, providing long-term flexibility and scalability.
Pros & Cons
- Centralized Business Processes: Goes beyond customer relationship management to integrate multiple company functions.
- Data Integration: Syncs with ONAYA to prevent duplicate entries; integrates emails and smartphones.
- Internal Communication Tools: Facilitates messaging between teams and maintains records.
- Customizable & Adaptive: Can be tailored to company needs, with responsive customer service.
- Confidential Data Management: Enables secure interdepartmental information sharing.
- Outdated Interface: Tab ergonomics and presentation may deter users.
- Technical Learning Curve: Requires programming knowledge for data analysis and report customization.
- Limited Multi-Tab Functionality: Users can't open multiple contacts simultaneously.
- Sales Management Disconnect: Lacks direct integration with sales turnover and product tracking.
- Customer Support Issues: Some users report poor post-sale service and reliance on additional payments for assistance.
Features
Key features
Infocob CRM offers customized customer relationship management tools, adapting to the specific needs and processes of individual SMEs. This bespoke approach ensures the software aligns precisely with a company's operations.
With over three decades of development, Infocob CRM has matured and incorporated a wide range of functionalities based on real-world business needs and feedback, suggesting a robust and well-tested system.
The CRM aims to manage the entire business of a company, extending beyond traditional sales and marketing to include invoicing, after-sales service, design, and management processes, offering a holistic view of operations.
The availability of more than 20 customizable modules indicates a high degree of flexibility and the ability to tailor the software to specific departmental needs within an organization.
Infocob Solutions offers five complementary areas of expertise (CRM, Management Solutions, Web, Marketing, Cloud), suggesting a tightly integrated ecosystem where the CRM can be effectively combined with other digital tools and strategies.
The core objective of Infocob CRM is to generate efficiency gains at all levels of a company, streamlining processes across various departments and improving overall productivity.
Additional features
Software focused on managing and improving a company's interactions and relationships with its customers.
Management of contact information for clients, prospects, and other stakeholders.
Tools for scheduling appointments, tasks, and other activities.
Functionality for creating, assigning, and tracking tasks.
Management of agreements and contracts with customers.
Tracking and managing sales opportunities and potential deals.
A system for managing customer support requests and issues.
Centralized storage of company data, likely including customer information and related records.
Tools for creating and managing online forms for data collection.
Communication features, potentially including internal messaging or integration with email.
Management of potential customers (leads) and ongoing projects.
Functionality for creating and managing invoices and sales orders.
The overarching approach of creating customized IT solutions for SMEs.
The primary goal of the CRM software.
Features that facilitate collaboration within the company.
A key benefit of using their IT tools.
The solutions are specifically adapted to the needs of each SME.
The CRM's scope extends beyond just sales and marketing.
A core benefit of using Infocob CRM.
Specific departments and processes the CRM aims to improve.
A wide array of adaptable features.
A large and comprehensive set of functionalities.
Infocob develops and implements its own CRM solution.
A key outcome of effective CRM usage.
A central aim of Infocob CRM.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Infocob CRM
Infocob CRM is a customer relationship management software from Infocob Solutions that supports productivity for small and medium enterprises (SMEs). It provides features such as marketing integration, performance tracking, and team collaboration tools so businesses can better manage customer interactions and improve operational efficiency. Infocob CRM is designed to adapt to the unique needs of each organization, backed by a team of multidisciplinary experts who offer personalized service. The platform also includes case management to improve field technician responsiveness and inter-departmental collaboration. Key capabilities: marketing integration performance tracking team collaboration case management personalized support Best for: SMEs that need to improve customer relationship management and improve operational workflows.
Infocob CRM Details
Infocob CRM's In-App Market Place
Does Infocob CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- Centralized Business Processes: Goes beyond customer relationship management to integrate multiple company functions.
- Data Integration: Syncs with ONAYA to prevent duplicate entries; integrates emails and smartphones.
- Internal Communication Tools: Facilitates messaging between teams and maintains records.
- Customizable & Adaptive: Can be tailored to company needs, with responsive customer service.
- Confidential Data Management: Enables secure interdepartmental information sharing.
- Outdated Interface: Tab ergonomics and presentation may deter users.
- Technical Learning Curve: Requires programming knowledge for data analysis and report customization.
- Limited Multi-Tab Functionality: Users can't open multiple contacts simultaneously.
- Sales Management Disconnect: Lacks direct integration with sales turnover and product tracking.
- Customer Support Issues: Some users report poor post-sale service and reliance on additional payments for assistance.
Infocob CRM's Support Options
Infocob CRM's Alternatives
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