About Infor CRM
Infor CRM is a customer relationship management software from Infor that supports managing customer interactions and data. It includes contact management, sales automation, and marketing automation so businesses can improve their customer relationships and drive sales growth. The platform provides tools for tracking customer activity, analyzing sales data, and automating marketing campaigns. Infor CRM is designed to help organizations better understand their customers and make informed decisions based on data analysis. Key capabilities: contact management sales automation marketing automation reporting and analytics mobile access Best for: sales teams and marketing professionals that need to manage customer relationships and sales processes efficiently.
Infor CRM by Infor is a customer relationship management (CRM) solution designed to provide businesses with a comprehensive view of their customer interactions across sales, marketing, and customer service. It aims to enhance customer engagement and streamline business processes through its robust set of features, including contact management, sales automation, marketing campaign tracking, and customer support functionalities. The software is particularly known for its flexibility, allowing businesses to tailor it to their specific needs. The user interface of Infor CRM is designed to be intuitive and user-friendly, making it accessible to both novice and experienced users. The tabbed view feature is particularly useful, as it allows users to quickly navigate between different aspects of customer accounts and opportunities. While the interface is generally well-received, some users have noted that certain tasks require multiple clicks, which can make navigation feel cumbersome at times. However, the customization options available help mitigate this issue by allowing users to streamline workflows according to their preferences. Infor CRM offers a wide range of functionalities that cater to various business needs.
Pros & Cons
- 1. The software offers ease of use and flexibility.
- 2. It provides a rapid return on investment, typically within 6-8 months.
- 3. Navigation within the system is fast and easy.
- 4. There is outstanding integration with Outlook and Microsoft Office applications.
- 1. Users frequently encounter errors or are unexpectedly logged off.
- 2. Software updates consistently introduce bugs and cause disruptions.
- 3. Saving data is slow, often resulting in a waiting cursor.
- 4. The duplicate data cleanup tool is ineffective and slow.
Features
Key features
Generates a comprehensive understanding of customers by monitoring, tracking, and learning from every interaction across sales, marketing, service, and support teams.
Provides strong functionalities for analytics, sales management, proactive alerts, and reporting to enable accurate forecasting, informed decision-making, and visibility into the sales process.
Integrates easily with other Infor ERP solutions, Birst, Customer Experience Suite, and offers industry-leading integration capabilities with standard open APIs for 360° customer views and connecting CRM and ERP data.
Offers superior mobile and tablet capabilities empowering sales teams to update customer profiles and send communications while on the go.
Enables pulling email details directly from Infor CRM through Xbar for Microsoft Outlook and Sync for Gmail for easy communication.
Derives actionable insights from customer information through reporting and analytics to improve decision-making.
Additional features
Helps understand customers by monitoring, tracking, and learning from every interaction.
Leverages customer interaction information to improve relationships and drive revenue growth.
Creates comprehensive views of customers across different teams.
Supports accurate predictions of future sales.
Provides data and insights to support better decisions.
Offers tools for managing sales teams and their assigned territories.
Delivers alerts to guide actions and ensure best practices.
Provides visibility into all interactions across sales, marketing, customer service, and support.
The software is available as a cloud service.
Covers core CRM functions.
Connects easily with other enterprise resource planning systems from Infor.
Connects with Infor's business intelligence platform.
Works together with Infor's customer experience tools.
Allows management of the entire customer journey in one environment.
Helps identify and leverage potential sales.
Aims to provide a high-quality experience for customers.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Infor CRM
Infor CRM is a customer relationship management software from Infor that supports managing customer interactions and data. It includes contact management, sales automation, and marketing automation so businesses can improve their customer relationships and drive sales growth. The platform provides tools for tracking customer activity, analyzing sales data, and automating marketing campaigns. Infor CRM is designed to help organizations better understand their customers and make informed decisions based on data analysis. Key capabilities: contact management sales automation marketing automation reporting and analytics mobile access Best for: sales teams and marketing professionals that need to manage customer relationships and sales processes efficiently.
Infor CRM Details
Infor CRM's In-App Market Place
Does Infor CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), SEK (kr), MXN (Mex$), INR (₹), RUB (₽), TRY (₺), BRL (R$), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), ZAR (R), DKK (kr), PLN (zł), TWD (NT$), THB (฿), MYR (RM), NZD (NZ$), IDR (Rp), HUF (Ft), CZK (Kč), PHP (₱), CLP (CLP$), AED (د.إ), SAR (﷼), IQD (ع.د), QAR (ر.ق), COP (COL$), KWD (د.ك), ARS ($), PEN (S/), VND (₫), UAH (₴), EGP (E£), NPR (₨), PKR (Rs), LKR (රු)
Pros & Cons
- 1. The software offers ease of use and flexibility.
- 2. It provides a rapid return on investment, typically within 6-8 months.
- 3. Navigation within the system is fast and easy.
- 4. There is outstanding integration with Outlook and Microsoft Office applications.
- 1. Users frequently encounter errors or are unexpectedly logged off.
- 2. Software updates consistently introduce bugs and cause disruptions.
- 3. Saving data is slow, often resulting in a waiting cursor.
- 4. The duplicate data cleanup tool is ineffective and slow.
Infor CRM's Support Options
Contact
877-772-4111Chatbot
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