About Infor CRM
Infor CRM is a customer relationship management software from Infor that supports managing customer interactions and data. It includes contact management, sales automation, and marketing automation so businesses can improve their customer relationships and drive sales growth. The platform provides tools for tracking customer activity, analyzing sales data, and automating marketing campaigns. Infor CRM is designed to help organizations better understand their customers and make informed decisions based on data analysis. Key capabilities: contact management sales automation marketing automation reporting and analytics mobile access Best for: sales teams and marketing professionals that need to manage customer relationships and sales processes efficiently.
Infor CRM by Infor is a customer relationship management (CRM) solution designed to provide businesses with a comprehensive view of their customer interactions across sales, marketing, and customer service. It aims to enhance customer engagement and streamline business processes through its robust set of features, including contact management, sales automation, marketing campaign tracking, and customer support functionalities. The software is particularly known for its flexibility, allowing businesses to tailor it to their specific needs. The user interface of Infor CRM is designed to be intuitive and user-friendly, making it accessible to both novice and experienced users. The tabbed view feature is particularly useful, as it allows users to quickly navigate between different aspects of customer accounts and opportunities. While the interface is generally well-received, some users have noted that certain tasks require multiple clicks, which can make navigation feel cumbersome at times. However, the customization options available help mitigate this issue by allowing users to streamline workflows according to their preferences. Infor CRM offers a wide range of functionalities that cater to various business needs.
Pros & Cons
- +1. The software offers ease of use and flexibility.
- +2. It provides a rapid return on investment, typically within 6-8 months.
- +3. Navigation within the system is fast and easy.
- +4. There is outstanding integration with Outlook and Microsoft Office applications.
- −1. Users frequently encounter errors or are unexpectedly logged off.
- −2. Software updates consistently introduce bugs and cause disruptions.
- −3. Saving data is slow, often resulting in a waiting cursor.
- −4. The duplicate data cleanup tool is ineffective and slow.
Features
Key features
- 1. Holistic Customer Views
- Generates a comprehensive understanding of customers by monitoring, tracking, and learning from every interaction across sales, marketing, service, and support teams.
- 2. Robust Analytics and Reporting
- Provides strong functionalities for analytics, sales management, proactive alerts, and reporting to enable accurate forecasting, informed decision-making, and visibility into the sales process.
- 3. Seamless Integration
- Integrates easily with other Infor ERP solutions, Birst, Customer Experience Suite, and offers industry-leading integration capabilities with standard open APIs for 360° customer views and connecting CRM and ERP data.
- 4. Mobile Functionality
- Offers superior mobile and tablet capabilities empowering sales teams to update customer profiles and send communications while on the go.
- 5. Flexible Email Integration
- Enables pulling email details directly from Infor CRM through Xbar for Microsoft Outlook and Sync for Gmail for easy communication.
- 6. Actionable Insights
- Derives actionable insights from customer information through reporting and analytics to improve decision-making.
Additional features
- 1. Monitor, Track, and Learn from Customer Interaction
- Helps understand customers by monitoring, tracking, and learning from every interaction.
- 2. Improve Relationships and Sales Performance
- Leverages customer interaction information to improve relationships and drive revenue growth.
- 3. Generate Holistic Views of Customers
- Creates comprehensive views of customers across different teams.
- 4. Drive Accurate Forecasting
- Supports accurate predictions of future sales.
- 5. Enable Informed Decision-Making
- Provides data and insights to support better decisions.
- 6. Facilitate Effective Team and Territory Management
- Offers tools for managing sales teams and their assigned territories.
- 7. Provide Proactive Alerts
- Delivers alerts to guide actions and ensure best practices.
- 8. Offer Insight into Every Customer Touch Point
- Provides visibility into all interactions across sales, marketing, customer service, and support.
- 9. Cloud-Based Application
- The software is available as a cloud service.
- 10. Capabilities for Sales, Customer Service, Marketing Analytics, and Reporting
- Covers core CRM functions.
- 11. Integrates Seamlessly with other Infor ERP Solutions
- Connects easily with other enterprise resource planning systems from Infor.
- 12. Integrates with Birst® Networked BI
- Connects with Infor's business intelligence platform.
- 13. Integrates with Infor Customer Experience Suite
- Works together with Infor's customer experience tools.
- 14. Manage the Full Customer Lifecycle
- Allows management of the entire customer journey in one environment.
- 15. Capitalize on Future Sales Opportunities
- Helps identify and leverage potential sales.
- 16. Deliver an Exceptional Customer Experience
- Aims to provide a high-quality experience for customers.
Pricing
Countries & Languages
Available in
Interface languages
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About Infor CRM
Infor CRM is a customer relationship management software from Infor that supports managing customer interactions and data. It includes contact management, sales automation, and marketing automation so businesses can improve their customer relationships and drive sales growth. The platform provides tools for tracking customer activity, analyzing sales data, and automating marketing campaigns. Infor CRM is designed to help organizations better understand their customers and make informed decisions based on data analysis. Key capabilities: contact management sales automation marketing automation reporting and analytics mobile access Best for: sales teams and marketing professionals that need to manage customer relationships and sales processes efficiently.
Infor CRM Details
Infor CRM's In-App Market Place
Does Infor CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), SEK (kr), MXN (Mex$), INR (₹), RUB (₽), TRY (₺), BRL (R$), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), ZAR (R), DKK (kr), PLN (zł), TWD (NT$), THB (฿), MYR (RM), NZD (NZ$), IDR (Rp), HUF (Ft), CZK (Kč), PHP (₱), CLP (CLP$), AED (د.إ), SAR (﷼), IQD (ع.د), QAR (ر.ق), COP (COL$), KWD (د.ك), ARS ($), PEN (S/), VND (₫), UAH (₴), EGP (E£), NPR (₨), PKR (Rs), LKR (රු)
Pros & Cons
- 1. The software offers ease of use and flexibility.
- 2. It provides a rapid return on investment, typically within 6-8 months.
- 3. Navigation within the system is fast and easy.
- 4. There is outstanding integration with Outlook and Microsoft Office applications.
- 1. Users frequently encounter errors or are unexpectedly logged off.
- 2. Software updates consistently introduce bugs and cause disruptions.
- 3. Saving data is slow, often resulting in a waiting cursor.
- 4. The duplicate data cleanup tool is ineffective and slow.
Infor CRM's Support Options
Contact
877-772-4111Chatbot
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