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About Infor HMS
Infor delivers Infor HMS as a software platform focused on operational efficiency. Product details are not fully accessible online; contact the vendor for current feature lists. Key capabilities: Configurable settings and roles Integration support Data export and backup Reporting and visibility Best for: teams looking to standardize workflows and reduce manual coordination.
Infor HMS is a cloud-based hospitality management solution designed to serve as the central operational hub for hotels, resorts, and casino properties. Built to meet both current and future hospitality demands, Infor HMS goes beyond traditional property management by unifying front desk operations, guest services, analytics, and integrations into a single, scalable platform. Leveraging a multi-tenant architecture hosted on Amazon Web Services, the system delivers high availability, enterprise-grade security, and seamless updates across all properties. Infor HMS enables hospitality organizations to elevate guest experiences through personalized services, mobile check-in and check-out, and centralized guest profiles that span brands and locations. The platform supports deep integrations with revenue management, point of sale, gaming, loyalty, and financial systems, ensuring operational consistency and data-driven decision-making. With configurable user interfaces, advanced mobile functionality for staff and guests, and organization-wide intelligence through reporting and analytics, Infor HMS empowers hospitality leaders to streamline operations, improve service delivery, and build long-term guest relationships while maintaining agility in an evolving digital landscape.
Pros & Cons
- +Cloud-based architecture delivers scalability security and continuous updates across hotel portfolios.
- +Deep integrations unify hospitality operations revenue systems and guest experience platforms.
- +Mobile functionality enhances guest convenience and staff productivity across properties.
- +Centralized guest profiles enable strong personalization and long-term loyalty strategies.
- +Enterprise-grade security and availability support mission-critical hospitality operations reliably.
- −Enterprise-level implementation may require significant configuration time and training resources.
- −Pricing structure typically suits larger organizations rather than small independent hotels.
- −Feature-rich platform may exceed needs of limited-service hospitality properties.
- −Customization and integrations often require specialized technical or vendor support.
- −Adoption may involve change management for teams transitioning from legacy systems.
Features
Key features
- Cloud-Based PMS
- Provides scalable, secure, multi-tenant hotel management infrastructure.
- Personalized Guest Profiles
- Centralizes guest data to drive tailored experiences and loyalty.
- Mobile Guest Services
- Enables mobile check-in, check-out, room access, and service requests.
- Integrated Ecosystem
- Connects PMS with POS, gaming, loyalty, and financial systems.
- Configurable Interfaces
- Customizes displays and workflows for different hospitality roles.
- Enterprise Analytics
- Delivers organization-wide insights through accessible reporting tools.
- High Availability Architecture
- Ensures stability, resilience, and continuous service operations.
Additional features
- Multi-Tenant Cloud Architecture
- Supports simultaneous updates across all properties.
- AWS-Based Security
- Utilizes enterprise-grade cloud security and compliance standards.
- Guest Preference Tracking
- Records and applies guest preferences across stays.
- Data Matching and Merging
- Automatically consolidates duplicate guest records.
- Mobile Housekeeping Management
- Centralizes housekeeping and concierge task visibility.
- Contactless Processes
- Reduces face-to-face interactions through digital workflows.
- Revenue System Integration
- Connects with pricing and revenue optimization tools.
- POS and Payments Integration
- Supports food, beverage, and payment processing systems.
- Gaming System Support
- Integrates with casino and gaming management platforms.
- Business Intelligence Hub
- Serves as a data nexus for strategic planning.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Infor HMS
Infor delivers Infor HMS as a software platform focused on operational efficiency. Product details are not fully accessible online; contact the vendor for current feature lists. Key capabilities: Configurable settings and roles Integration support Data export and backup Reporting and visibility Best for: teams looking to standardize workflows and reduce manual coordination.
Infor HMS Details
Infor HMS's In-App Market Place
Does Infor HMS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), INR (₹), RUB (₽), BRL (R$), ZAR (R), MXN (Mex$), SGD (S$), HKD (HK$), NOK (kr), TRY (₺), DKK (kr), PLN (zł), AED (AED), SAR (SR), THB (฿), IDR (Rp), MYR (RM), TWD (NT$), PHP (₱), CZK (Kč), HUF (Ft), HUF (Ft), ILS (₪).
Pros & Cons
- Cloud-based architecture delivers scalability security and continuous updates across hotel portfolios.
- Deep integrations unify hospitality operations revenue systems and guest experience platforms.
- Mobile functionality enhances guest convenience and staff productivity across properties.
- Centralized guest profiles enable strong personalization and long-term loyalty strategies.
- Enterprise-grade security and availability support mission-critical hospitality operations reliably.
- Enterprise-level implementation may require significant configuration time and training resources.
- Pricing structure typically suits larger organizations rather than small independent hotels.
- Feature-rich platform may exceed needs of limited-service hospitality properties.
- Customization and integrations often require specialized technical or vendor support.
- Adoption may involve change management for teams transitioning from legacy systems.
Infor HMS's Support Options
Email Address
hms.support@infor.comContact
+1-800-260-2640Infor HMS's Alternatives
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