About INFORM
A branded communication platform that enables businesses to display their name, logo, and reason for calling on incoming mobile calls. It helps increase answer rates, verify brand identity, and protect against spam and spoofing.
First Orion's INFORM platform is a leading branded communication solution designed to restore trust in voice and messaging interactions. By allowing businesses to present their name, logo, and call reason directly on the recipient's screen, it effectively combats the 'unknown caller' stigma that plagues modern outbound calling. The platform is built for scalability, serving both small businesses and Fortune 500 enterprises, and integrates seamlessly into existing communication workflows. Beyond branding, First Orion provides a robust suite of reputation management and security tools, including real-time monitoring to catch mislabeling errors and call blocking to prevent spoofing. With a focus on transparency and identity verification, the platform helps organizations improve answer rates and protect their brand reputation. While the core INFORM service is the headline offering, the ecosystem includes messaging and risk detection tools, making it a comprehensive choice for companies looking to secure their mobile touchpoints.
Pros & Cons
- +Increases customer trust and answer rates by providing context for incoming calls.
- +Provides proactive reputation monitoring to prevent numbers from being incorrectly labeled as spam.
- +Offers a comprehensive suite of tools for both voice and messaging security.
- +Supports businesses of all sizes from SMBs to global enterprises.
- −Pricing for enterprise-level features is not publicly disclosed and requires contact with sales.
- −Effectiveness of branded calling depends on carrier and device support for the technology.
Features
Key features
- Branded Calling
- Displays business name, logo, and call reason on the recipient's mobile device to increase trust and answer rates.
- Reputation Monitoring
- Tracks outbound numbers to identify and mitigate mislabeling as spam or scam.
- Call Blocking
- Protects brand reputation by blocking bad actors from spoofing company numbers.
- Risk Detection
- Analyzes inbound call activity in real-time to detect and flag suspicious or fraudulent calls.
- Branded Messaging
- Enables secure, interactive RCS messaging with rich media capabilities.
Additional features
- Identity Verification
- Authenticates business identity to ensure transparent and trusted communication.
- Call Analytics
- Provides insights into call performance and answer rates to optimize communication strategies.
- Number Registration
- Offers free registration to help businesses mitigate incorrect spam labels.
- Carrier Protection
- Delivers communication security solutions for telecommunications networks.
- Two-Way Interaction
- Supports interactive messaging experiences for enhanced customer engagement.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About INFORM
A branded communication platform that enables businesses to display their name, logo, and reason for calling on incoming mobile calls. It helps increase answer rates, verify brand identity, and protect against spam and spoofing.
INFORM Details
INFORM's In-App Market Place
Does INFORM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
12
Mini Apps
1. Loyalty Program Plugin: Allows businesses to set up and manage customer loyalty programs directly within Global Connect POS
incentivizing customers to make repeat purchases.
2. Inventory Management App: Helps businesses track and manage their inventory levels in real-time
ensuring that they never run out of popular items and can easily reorder stock as needed.
3. Employee Scheduling Tool: Simplifies the process of creating employee schedules
tracking labor costs
and managing shifts directly within the Global Connect POS system.
4. Online Ordering Integration: Enables businesses to seamlessly accept online orders through their website or mobile app and automatically sync that data with their Global Connect POS system for streamlined order processing.
5. Reporting and Analytics Dashboard: Provides businesses with detailed insights into their sales performance
customer demographics
and inventory turnover
allowing them to make more informed business decisions.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽), CHF (CHF), SGD (S$), MXN (Mex$), HKD (HK$), IDR (Rp)
Pros & Cons
- Increases customer trust and answer rates by providing context for incoming calls.
- Provides proactive reputation monitoring to prevent numbers from being incorrectly labeled as spam.
- Offers a comprehensive suite of tools for both voice and messaging security.
- Supports businesses of all sizes from SMBs to global enterprises.
- Pricing for enterprise-level features is not publicly disclosed and requires contact with sales.
- Effectiveness of branded calling depends on carrier and device support for the technology.
INFORM's Support Options
Email Address
support@globalconnect.comContact
1-800-123-4567Documentation
https://globalconnect.com/documentationCommunity Forums
https://globalconnect.com/communityINFORM's Alternatives
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