Infortel Select
About Infortel Select
Infortel Select is a telecommunications expense management software from ISI Telemanagement Solutions that provides visibility and control over telecom expenses. It includes features such as expense tracking, call detail reporting, and usage analytics so organizations can manage their communications costs effectively. The platform supports the analysis of historical data and forecasting of future expenses, allowing businesses to make informed decisions regarding their telecom services. Infortel Select also integrates with various telecom providers for a comprehensive view of usage and billing. Key capabilities: expense tracking call detail reporting usage analytics telecom auditing budget forecasting Best for: organizations that need to monitor and manage their telecommunications expenses.
Infortel Select by ISI Telemanagement Solutions is a powerful call accounting software designed to help businesses of various sizes and industries manage, monitor, and analyze their telecommunication expenses. This cloud-based solution is geared toward providing detailed insights into phone usage, call costs, and resource allocation. Its primary purpose is to enable organizations to track and optimize their telecom spending by offering comprehensive reporting tools and features that give users a clear picture of their call data. Infortel Select’s key features include customizable reports, real-time monitoring, call tracking, and cost allocation, making it an ideal solution for corporate offices, retail businesses, healthcare organizations, and government agencies that require effective telecom management. The user interface of Infortel Select is designed to be simple, clean, and easy to navigate. The dashboard offers a user-friendly layout, where key metrics and data are displayed in an organized manner. This interface allows users to easily access different reports and analytics with minimal effort. The design is straightforward, with a clear menu structure that makes navigation intuitive, even for those with minimal technical experience.
Pros & Cons
- +Detailed Reporting: Pulls extensive data from CDR records, allowing for highly detailed and customizable reports.
- +Automation: Offers automated reporting jobs.
- +Reliability & Stability: Described as reliable and stable with fast response times.
- +Excellent Customer Service: Consistently praised for prompt, courteous, and helpful support.
- +Easy to Use (Generally): Once set up, most users find it easy to use and generate reports.
- −Steep Learning Curve: Some users mention a significant learning curve, especially initially.
- −Setup Can Be Unintuitive: Setting up certain features or reports, like JTAPI pilots or directory list maintenance, can be challenging.
- −Limited Report Options for Some CDR Fields: Not all fields from the base CDR records are available as report options.
- −Clunky User/DN Management: Moving users or changing directory numbers (DNs) can be cumbersome.
Features
Key features
- Cloud-Based Solution
- Delivers call analytics through the cloud, eliminating the need for on-premise infrastructure.
- Platform Agnostic
- Works with various Unified Communication (UC) platforms like Cisco, Webex Calling, Microsoft Teams, and Avaya.
- Deeper Call Insights
- Provides detailed reports beyond basic Call Detail Records (CDR).
- Actionable Insights
- Transforms call data into actionable insights to improve business decisions.
- Single-Screen Visibility
- Offers a centralized view of customer, partner, and employee call activities.
- Improved Customer Experience
- Helps identify areas for improvement in customer interactions.
- Enhanced Employee Performance
- Provides data to monitor and improve employee performance.
- Simplified Compliance
- Facilitates call record compliance with easy access to historical data.
Additional features
- Core Call Detail Reporting
- Delivers standard call detail reports like call duration, caller ID, call direction, etc.
- Advanced Analytics
- Offers features like call abandonment rates, agent performance metrics, and queue wait times.
- Single Sign-On (SSO)
- Enables secure access with multi-factor authentication.
- API Access
- Provides programmatic access to call data for integration with other systems.
- Queue Analytics
- Offers real-time insights into call queues, agent availability, and abandonment rates.
- Cost Accounting
- Helps allocate call costs and identify areas for savings.
- Compliance Tools
- Facilitates adherence to call recording regulations with on-demand access to historical data.
- User Management
- Enables control over user access and report permissions.
- Data Security
- Ensures data security with encryption and compliance certifications (SSAE, PCI, HIPAA, HITRUST, FERPA).
- Platforms Supported
- Integrates with various UC platforms like Cisco Call Manager, UCCX, Webex Calling, Microsoft Teams, and Avaya.
- Use Cases
- Provides functionalities for queue analytics, compliance recording, CDR data compliance, improving employee productivity, call accounting & cost allocation, and improving caller experience.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Infortel Select
Infortel Select is a telecommunications expense management software from ISI Telemanagement Solutions that provides visibility and control over telecom expenses. It includes features such as expense tracking, call detail reporting, and usage analytics so organizations can manage their communications costs effectively. The platform supports the analysis of historical data and forecasting of future expenses, allowing businesses to make informed decisions regarding their telecom services. Infortel Select also integrates with various telecom providers for a comprehensive view of usage and billing. Key capabilities: expense tracking call detail reporting usage analytics telecom auditing budget forecasting Best for: organizations that need to monitor and manage their telecommunications expenses.
Infortel Select Details
Infortel Select's In-App Market Place
Does Infortel Select have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), KRW (₩)
Pros & Cons
- Detailed Reporting: Pulls extensive data from CDR records, allowing for highly detailed and customizable reports.
- Automation: Offers automated reporting jobs.
- Reliability & Stability: Described as reliable and stable with fast response times.
- Excellent Customer Service: Consistently praised for prompt, courteous, and helpful support.
- Easy to Use (Generally): Once set up, most users find it easy to use and generate reports.
- Steep Learning Curve: Some users mention a significant learning curve, especially initially.
- Setup Can Be Unintuitive: Setting up certain features or reports, like JTAPI pilots or directory list maintenance, can be challenging.
- Limited Report Options for Some CDR Fields: Not all fields from the base CDR records are available as report options.
- Clunky User/DN Management: Moving users or changing directory numbers (DNs) can be cumbersome.
Infortel Select's Alternatives
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