About Infraon
Infraon Helpdesk is a help desk software from Infraon that supports IT service management. It provides ticketing, incident management, and asset tracking so organizations can effectively manage customer support and IT resources. The software includes features for automation of workflows, reporting tools for performance insights, and a user-friendly interface that helps teams respond to requests quickly. Infraon Helpdesk is designed to improve service delivery and provide visibility into IT operations. Key capabilities: ticketing incident management asset tracking automation reporting Best for: IT teams that need a reliable solution for managing service requests and IT assets.
Infraon is a modular ITOps and ITSM platform that unifies network monitoring, service desk automation, asset lifecycle management, and AIOps into a single, scalable suite. Its purpose is straightforward—give IT teams end‑to‑end visibility and control across infrastructure, applications, and services—while reducing mean time to detect and resolve incidents. Core capabilities span real‑time network and server monitoring, incident/problem/change workflows, software/hardware asset tracking, compliance dashboards, and AI‑assisted anomaly detection with auto‑remediation. The interface is clean and operations‑first: role‑based dashboards surface health scores, open incidents, SLA breaches, and capacity trends without burying users in widgets. Navigation follows a logical rail—Monitor, Service Desk, Assets, Analytics—so NOC engineers, service managers, and auditors can jump between views with minimal clicks. Top‑level filters, drill‑downs, and timeline charts make root‑cause analysis faster, and the ticket workspace balances context (alerts, CMDB records, logs) with action (runbooks, approvals) in one screen. Functionally, Infraon’s strength is breadth plus cohesion.
Pros & Cons
- +Consolidates your technology stack by replacing multiple point products to significantly reduce overall software licensing costs.
- +Built with a high-performance architecture capable of handling massive infrastructures containing millions of individual nodes.
- +Leverages proactive AIOps to identify and resolve potential system issues before they can impact the end-user experience.
- +Offers flexible deployment models as one of the few modern platforms providing a true on-premise option alongside cloud services.
- +Features a modern drag-and-drop dashboarding interface that is significantly more intuitive than traditional legacy enterprise tools.
- −Broad functional scope means that the initial configuration of the CMDB and custom workflows can be a time-consuming process.
- −Requires a dedicated training period for IT staff to fully master and utilize the more advanced AIOps and automation features.
- −Operates within a more specialized market niche compared to industry giants, resulting in a smaller community for peer-to-peer troubleshooting.
- −On-premise deployment models require a substantial commitment of server resources and internal hardware maintenance.
- −Custom integrations for obscure or highly aged legacy systems may require specialized professional services to implement correctly.
Features
Key features
- Unified Platform
- Merges NMS, ITSM, and ITOM into one dashboard, eliminating the need for multiple siloed tools.
- AI-Powered Insights (AIOps)
- Uses machine learning to predict potential network failures and provide proactive root-cause analysis.
- Low-Code Automation
- Allows IT teams to automate repetitive tasks and workflows without deep programming knowledge.
- Multi-Vendor Support
- Capable of monitoring and managing hardware from 500+ different vendors (Cisco, HP, Juniper, etc.).
- Compliance & Audit Management
- Automated tracking of network configurations to ensure they meet regulatory standards.
Additional features
- Incident, Problem, and Change Management
- Handle IT incidents, problems, and changes efficiently with structured resolution workflows.
- Service Level Management (SLA)
- Track service level agreements to ensure compliance and consistent customer satisfaction.
- CMDB (Configuration Management Database)
- Maintain a centralized database of IT assets, configurations, and relationships.
- IT Asset Management
- Manage hardware and software life cycles, from procurement to retirement.
- Real-time Performance Monitoring
- Monitor system performance continuously to detect issues and optimize operations.
- Traffic & Bandwidth Analysis
- Analyze network traffic and bandwidth usage for improved resource allocation.
- Network Configuration & Change Management (NCCM)
- Control and document network configurations while tracking changes for compliance.
- Fault Management & Alerting
- Identify faults quickly and send alerts to minimize downtime and disruptions.
- Self-Service Portal
- Provide end-users with portals for requests, troubleshooting, and knowledge access.
- Cloud Infrastructure Monitoring
- Monitor AWS, Azure, and GCP environments for performance and reliability.
- IP Address Management (IPAM)
- Organize and track IP addresses to streamline network administration tasks.
- Workflow Engine
- Automate service request fulfillment with customizable workflows and approval processes.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Infraon
iOCO
iOCO is one of Africa’s largest technology solutions and digital transformation companies, offering a broad…
Collateral Registry Systems (CRS)
Bsystems Limited delivers Collateral Registry Systems (CRS) as a software platform focused on operational efficiency.…
IBM Spectrum Symphony
IBM Spectrum Symphony is an enterprise-grade high-performance computing and workload management platform designed to accelerate…
ServicePRO
ServicePRO is an enterprise-grade service desk and workflow management solution designed to automate service requests,…
About Infraon
Infraon Helpdesk is a help desk software from Infraon that supports IT service management. It provides ticketing, incident management, and asset tracking so organizations can effectively manage customer support and IT resources. The software includes features for automation of workflows, reporting tools for performance insights, and a user-friendly interface that helps teams respond to requests quickly. Infraon Helpdesk is designed to improve service delivery and provide visibility into IT operations. Key capabilities: ticketing incident management asset tracking automation reporting Best for: IT teams that need a reliable solution for managing service requests and IT assets.
Infraon Details
Infraon 's In-App Market Place
Does Infraon have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), INR (₹)
Pros & Cons
- Consolidates your technology stack by replacing multiple point products to significantly reduce overall software licensing costs.
- Built with a high-performance architecture capable of handling massive infrastructures containing millions of individual nodes.
- Leverages proactive AIOps to identify and resolve potential system issues before they can impact the end-user experience.
- Offers flexible deployment models as one of the few modern platforms providing a true on-premise option alongside cloud services.
- Features a modern drag-and-drop dashboarding interface that is significantly more intuitive than traditional legacy enterprise tools.
- Broad functional scope means that the initial configuration of the CMDB and custom workflows can be a time-consuming process.
- Requires a dedicated training period for IT staff to fully master and utilize the more advanced AIOps and automation features.
- Operates within a more specialized market niche compared to industry giants, resulting in a smaller community for peer-to-peer troubleshooting.
- On-premise deployment models require a substantial commitment of server resources and internal hardware maintenance.
- Custom integrations for obscure or highly aged legacy systems may require specialized professional services to implement correctly.
Infraon 's Support Options
Email Address
support@infraon.comDocumentation
https://docs.infraon.com/helpdeskCommunity Forums
https://community.infraon.comChatbot
AvailableInfraon 's Alternatives
iOCO
iOCO is one of Africa’s largest technology solutions and digital transformation companies, offering a broad…
Collateral Registry Systems (CRS)
Bsystems Limited delivers Collateral Registry Systems (CRS) as a software platform focused on operational efficiency.…
IBM Spectrum Symphony
IBM Spectrum Symphony is an enterprise-grade high-performance computing and workload management platform designed to accelerate…
ServicePRO
ServicePRO is an enterprise-grade service desk and workflow management solution designed to automate service requests,…
