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Software Status:Active

About Insocial

Insocial is a customer feedback software from Insocial that collects feedback at any time and provides actionable insights to improve customer use. It offers brand use, customer use, service use, user use, and employee use so businesses can understand their clients and staff better. With Insocial, organizations can gather feedback to refine their strategies and improve overall performance. The platform also facilitates collaboration with a broad partner network to maximize the potential of use management. Key capabilities: brand use customer use service use user use employee use Best for: businesses and organizations that need to gather and analyze customer and employee feedback effectively.

Insocial Details

Vendor
Insocial
Year Launched
2011
Location
Phoenixstraat 58, Delft, South Holland NL
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
Europe
Languages
English, Dutch
Users
Customer Experience Manager, Marketing Director, Sales Manager, Brand Manager
Industries Served
Healthcare, Education, Finance, Retail
Tags
Surveys, Customer experience marketing, Review Marketing Software, KTO, Klanttevredenheid, InSights, Klantdata analyse, Feedback Software, Customer journey, and Online reviews publiceren

Insocial's In-App Market Place

Does Insocial have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

EUR (€)

Pros & Cons

  • Comprehensive Experience Coverage: From employees to customers to brand touchpoints
  • Smart Automation: Rules and triggers simplify workflows
  • AI‑Driven Insights: “Ask InSocial” facilitates fast analysis
  • Closed‑Loop Feedback: Ensures responses are acted upon
  • Social Proof Tools: Integrated review publishing boosts marketing ROI
  • Complex Module Structure: May require training or setup to optimize
  • EU‑Centric: Limited global presence beyond Europe
  • Potential Overkill for Small Biz: Small teams may not need all modules
  • Integration Scope Unknown: Niche CRM or systems may not be supported

Insocial's Support Options

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