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About INSTANT Insight

INSTANT Insight is a feedback management software from Pulse Solution designed to follow on real-time customer or employee satisfaction through easy surveys displayed on tablet kiosks. It combines real-time feedback collection, user-friendly survey design, and data analytics so organizations can collect valuable insights to improve services and employee use. With INSTANT Insight, businesses can easily gather feedback and analyze results to make informed decisions. The platform supports customized survey options and displays responses immediately, providing actionable data. Key capabilities: real-time feedback collection customizable surveys immediate response display data analytics user-friendly interface Best for: organizations that need to monitor and improve customer or employee satisfaction.

INSTANT Insight Details

Vendor
Pulse Solution
Year Launched
2014
Location
c/o Batard Partners Route des Jeunes 4 1227 Les Acaccias Geneva Switzerland
Deployment
cloud
Training Options
documentation, in person
Countries Served
All Countries
Languages
English
Users
Self-Employed, Small-Business, Midsize-Business
Industries Served
Healthcare, Education, Finance, Retail, Technology, Hospitality
Tags
Customer Experience Management, Guest Satisfaction, Enterprise Feedback Management, Software as a Service, Hospitality Industry, Food & Beverage, Retail Industry, Tablet Application Android, Mobile Survey, Pulse Survey, Customer Satifaction, Service Recovery, and Kiosk Software

INSTANT Insight's In-App Market Place

Does INSTANT Insight have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

CHF (Fr)

Pros & Cons

  • User-Friendly Interface: Intuitive design ensures ease of use for both customers and staff.
  • Real-Time Feedback: Allows immediate response to customer concerns.
  • Increased Customer Engagement: Boosts the volume of customer feedback collected.
  • Reputation Enhancement: Improves online reviews and local search rankings.
  • Employee Motivation: Encourages staff by highlighting positive customer interactions.
  • Device Requirement: Requires tablets for survey deployment, which may incur additional costs.
  • Internet Dependency: Requires an active internet connection for real-time data transmission.
  • Language Support: Currently supports only a few languages; may not cater to a global audience.
  • No Multi-Currency Support: Pricing is in CHF, which may not be convenient for international users.

INSTANT Insight's Support Options

Chatbot

Available

INSTANT Insight's Alternatives