Instant Loyalty logo

Instant Loyalty

by Fidelity Systems · Since 1991
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ActiveAvailable globallyCloud
Quick facts
VendorFidelity Systems
Year launched1991
StatusActive
LocationFidelity Systems Ltd, Unit 5, Priory Tec Park, Saxon Way, Hessle, Hull, HU13 9PB
Countries servedGlobal
Languages11
Integrations8+
Free tier
Free trial
Contact salesYES

About Instant Loyalty

Instant Loyalty is a loyalty management software from Fidelity Systems designed to help businesses effectively manage customer loyalty programs. It combines features such as customer segmentation, rewards tracking, and performance analytics so businesses can understand customer behavior and improve their loyalty initiatives. Instant Loyalty allows organizations to create customized reward programs tailored to customer preferences and provides detailed reporting for informed decision-making. Key capabilities: customer segmentation rewards tracking performance analytics customizable rewards detailed reporting Best for: businesses that need to manage and analyze customer loyalty programs.

Instant Loyalty by Fidelity Systems is a comprehensive loyalty and rewards software solution designed to enhance customer engagement and improve retention. Seamlessly integrated with Fidelity’s Electronic Point of Sale (EPoS) system, it provides businesses with the tools to create and manage bespoke loyalty programs that are fully aligned with their brand. By utilizing loyalty cards, electronic points tracking, and automated discounts, businesses can drive repeat visits and reward loyal customers in a personalized and efficient manner. The software is especially ideal for hospitality, retail, holiday parks, and visitor attraction sectors seeking to develop stronger relationships with their customer base. The platform features an intuitive and user-friendly interface that enables staff to issue loyalty cards, apply discounts, and access customer data easily. It supports full integration with access control systems, enabling loyalty or membership cards to double as access passes in gyms, member-only areas, or venues. This unified system allows for real-time customer recognition and streamlined transactions.

Pros & Cons

What users like
  • +Seamless integration with existing EPoS systems
  • +Rich customer insights through data capture and reporting
  • +Customizable loyalty programs and offers
  • +Multi-channel marketing support
  • +Dedicated customer support and training resources
What users flag
  • May require staff training for optimal use
  • Dependent on existing hardware for full functionality
  • Limited transparency on pricing upfront
  • Complexity may increase with advanced features

Features

Key features

Bespoke Loyalty Cards
Customizable cards to suit brand identity and customer recognition needs.
Points System
Electronic tracking of customer points for rewards and incentives.
Loyalty Discounts & Offers
Automates discounts and offers based on customer activity.
Customer Data Capture
Gathers valuable insights into customer behavior for marketing.
Marketing Integration
Enables targeted marketing campaigns utilizing customer data.
Data Reporting
Detailed reports to analyze customer engagement and program success.
Access Card Integration
Incorporates access/ID cards for quick customer recognition.

Additional features

Customer Engagement Tracking
Monitors customer activity and engagement levels.
Reward Redemption Management
Simplifies the process of redeeming points and rewards.
Survey & Feedback Modules
Facilitates engagement surveys to keep customers informed.
Promotion Management
Creates and promotes special events and offers easily.
Real-Time Data Analytics
Provides instant insights into customer spending habits.
Multi-Channel Marketing
Supports email, SMS, and in-store promotions.
Customizable Rewards
Tailors reward options to align with business strategy.
Member & Owner Benefits
Triggers rewards for specific member or owner actions.
Engagement Segmentation
Targets specific customer groups for personalized offers.
Security & Access Control
Ensures safe handling of customer data and loyalty operations.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
11
Interface languages
11
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKorean

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN

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