About Intelity
Intelity is a guest use platform from Intelity that provides mobile check-in, in-room tablets, and AI-powered hotel technology. It includes Nexus AI, mobile key functionality, and a platform overview so that hotels can improve guest interactions and service delivery. This platform supports a mobile-first approach, facilitating communication and improving overall hospitality management. With smart-room tablets, guests gain access to essential services and information directly from their rooms. Key capabilities: mobile check-in mobile key smart-room tablets Nexus AI platform overview Best for: hotel operators that need to improve guest experiences and simplify service delivery.
Intelity is the "Digital Heart" of the modern luxury hotel. It successfully digitizes every touchpoint of the guest stay—from the moment they check in on their phone to the moment they adjust their room lights from bed. It is not just a guest app; it is a comprehensive operational engine that ensures staff are always one step ahead of guest needs. For luxury resorts and casinos that want to offer a "concierge in every pocket," Intelity is the most robust and integration-friendly platform on the market today.
Pros & Cons
- Improved guest satisfaction through personalized service options
- It is flexible enough to run on many types of hardware or purely mobile.
- Eliminates lost guest requests through automated task routing and escalation.
- Requires reliable internet connection for optimal performance
- Some features may be redundant or unnecessary for smaller properties
Features
Key features
Allows guests to bypass the front desk entirely by checking in via the app and using their phone as a secure Bluetooth room key.
Branded, provisioned tablets that replace the printed room directory, allowing guests to order room service, book spa treatments, and message the concierge.
The "brain" of the platform—a back-of-house hub that automates task routing to housekeeping or maintenance and provides deep analytics on guest behavior.
Consolidates SMS, WhatsApp, and in-app chat into one inbox for staff to manage all communication in real-time.
Direct integration with room hardware to allow guests to control their environment (lighting, AC, TV casting) directly from the Intelity app or tablet.
Additional features
High-resolution digital menus with real-time price and item updates.
Automatically turns a guest request into a ticket for the specific department (Engineering, Valet, etc.).
Monitors "tickets" and alerts managers if a guest request hasn't been fulfilled within a set timeframe.
Automated responses for common guest questions and booking requests.
Targeted push notifications and in-app ads for property amenities like spa deals or late check-outs.
Guests can view their bill and check out digitally, triggering an immediate notification to housekeeping.
Replaces all in-room paper collateral with searchable digital information.
Integrated casting solutions to allow guests to stream their own content to the hotel TV securely.
Dashboard for staff to manage work orders, preventive maintenance, and guest profiles on the move.
Tracks and analyzes feedback left via digital comment cards.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Intelity
Intelity is a guest use platform from Intelity that provides mobile check-in, in-room tablets, and AI-powered hotel technology. It includes Nexus AI, mobile key functionality, and a platform overview so that hotels can improve guest interactions and service delivery. This platform supports a mobile-first approach, facilitating communication and improving overall hospitality management. With smart-room tablets, guests gain access to essential services and information directly from their rooms. Key capabilities: mobile check-in mobile key smart-room tablets Nexus AI platform overview Best for: hotel operators that need to improve guest experiences and simplify service delivery.
Intelity Details
Intelity's In-App Market Place
Does Intelity have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Improved guest satisfaction through personalized service options
- It is flexible enough to run on many types of hardware or purely mobile.
- Eliminates lost guest requests through automated task routing and escalation.
- Requires reliable internet connection for optimal performance
- Some features may be redundant or unnecessary for smaller properties
Intelity's Support Options
Email Address
support@intelity.comContact
1-800-925-1579Documentation
https://www.intelity.com/resources/Community Forums
https://community.intelity.com/Intelity's Alternatives
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