About isoCRM
[API Error: HTTPSConnectionPool(host='api.openai.com', port=44]
isoCRM by ISO Enterprise positions itself as a formidable solution in the CRM landscape, specifically engineered to meet the needs of industrial and distribution companies. Unlike many generic CRM platforms that attempt to cater to a wide range of industries with one-size-fits-all tools, isoCRM takes a sharply focused approach. It delivers a powerful omnichannel system that unifies pre-sales, sales, and post-sales activities into a cohesive workflow. This integration is essential in the distribution and industrial sectors where efficiency, real-time data access, and comprehensive client engagement are not merely beneficial but crucial for operational success. isoCRM’s design allows companies to centralize every interaction, transaction, and customer touchpoint into a single, actionable platform. This eliminates data silos and ensures continuity across customer journeys, ultimately improving both internal operations and external service quality. At the heart of isoCRM’s appeal is its commitment to user-centric design. ISO Enterprise emphasizes that the software is developed with a unique focus on the user, a philosophy reflected in the modular, incremental structure of the system.
Pros & Cons
- Omnichannel Integration: Works across e-commerce, marketplaces, B2B, B2C, WhatsApp, Instagram, and Facebook Messenger.
- AI-Powered Automation: Includes isoBot, which optimizes workflows and enhances customer experience through NLP.
- Scalable & Modular Design: Incremental modules allow businesses to adapt and expand CRM capabilities efficiently.
- Comprehensive Data & Reporting: Features analytics, workflow tracking, and real-time monitoring.
- Optimized for Industry & Distribution: Tailored for businesses managing pre-sales, post-sales, and general sales operations.
- Pricing Transparency: Cost details aren’t readily available, requiring direct inquiry.
- Learning Curve: Businesses may need onboarding and training to fully leverage the system.
- Customization Details Unclear: The level of flexibility in modifying workflows isn’t explicitly outlined.
- Industry-Specific Focus: Primarily targeted at distributors and industry-related businesses, limiting broader applications.
Features
Key features
isoCRM provides a truly omnichannel system allowing interaction with customers across all contact channels, including e-commerce, marketplaces, B2B, B2C, WhatsApp, Instagram, and Facebook Messenger. This is significantly enhanced by isoBot, an integrated AI and NLP-powered chatbot that offers 24/7 automated service, agile responses, and efficient solutions.
The software is specifically designed as a complete CRM solution for industrial and distribution sectors, aiming to integrate all company sectors—pre-sales, sales, and post-sales—into a single platform. This holistic approach ensures all relevant information is accessible to those who need it, fostering efficiency and breaking down departmental silos.
isoCRM is built with an incremental modular system, ensuring efficiency and usability by allowing businesses to scale and integrate modules as needed. The software's development has a unique focus on the user, implying an intuitive interface and tailored training to ensure effective adoption and workflow optimization.
The system provides real-time monitoring of online results and key performance indicators. This allows businesses to make data-driven decisions swiftly, optimizing sales, events, and workflows based on up-to-the-minute information.
isoCRM is a complete software integrated with various external systems, including ERPs, marketplaces, e-commerce platforms (B2B/B2C), and offers APIs for other systems. This broad compatibility enables seamless data flow across the entire business ecosystem, avoiding dependence on external lists and software.
It offers customized modules for after-sales, including isoAttendance for recording customer information and occurrences, and isoWorkflow for tracking multiple activities with assignments and email notifications. These tools automate customer service and task management post-sale, enhancing customer experience.
Additional features
A complete system that manages customer interactions across all available channels.
Specifically designed to meet the needs of these sectors.
Keeps all relevant information accessible in one place.
Provides training tailored specifically for each company.
Software is built with the user experience as a primary concern.
Allows for adding modules progressively to ensure efficiency and usability.
Aims to centralize data within the system.
Manages activities related to qualifying leads before a sale.
Manages the entire sales process efficiently.
Manages activities after a sale, including support and follow-ups.
Connects different departments of the company into a single system.
Connects with Enterprise Resource Planning systems.
Integrates with online marketplaces.
Connects with both business-to-business and business-to-consumer e-commerce platforms.
Provides an Application Programming Interface for connecting with other software.
Improves the efficiency of sales personnel.
Streamlines management for events.
Enhances the efficiency of internal workflows.
Modules are designed to prevent inefficiencies from duplicate features.
Facilitates communication with customers through various means (e-commerce, marketplace, B2B, B2C).
Gathers useful information and data for everyone in the business process.
Tracks sales and other performance indicators as they happen.
Provides current data on key business metrics.
Connects service channels and automates service processes using isoBot.
An AI-powered chatbot with Natural Language Processing (NLP) for automated customer service.
Connects with various communication platforms (e.g., WhatsApp official API, Instagram, Facebook Messenger).
Provides quick and efficient answers through the chatbot.
Automates tasks in various departments for effective control.
All services can be managed and analyzed within isoCRM.
Provides graphical reports and gauges for monitoring customer service, registrations, and other data.
Records all customer information and occurrences, used for automated after-sales service.
Tracks multiple activities, allows assigning dates and assignees, and sends email notifications.
A mobile solution for customer relationship management on the go.
Provides full control over individual and company group schedules.
A dedicated tool for integrating with other systems like ERP, BPM, CTI, and Workflow.
(Implied from isoAnalytical and general CRM features) Likely handles customer and prospect registration.
(Implied from product listings) Suggests a product catalog management feature.
(Implied from product listings) Suggests contract management capabilities.
(Implied from product listings) Suggests marketing automation or campaign management.
(Implied from product listings) Suggests tools for market research or data analysis.
(Implied from product listings) Refers to core sales management functionality.
(Implied from product listings) Suggests integration with Voice over IP for communication.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to isoCRM
Unleashified
Unleashified is a software platform from GFA Technologies that provides capable, flexible solutions for every…
Trembi
Trembi is a project management software from Trembi that supports teams in planning and executing…
Skynamo
Skynamo is a sales management software from Skynamo that supports field sales teams in managing…
Sense Talent Engagement Platform
Sense Talent Engagement Platform is a talent engagement software from Sense that supports recruitment and…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About isoCRM
[API Error: HTTPSConnectionPool(host='api.openai.com', port=44]
isoCRM Details
isoCRM's In-App Market Place
Does isoCRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Cad (CAD $), Aud (AUD $), Jpy (¥), Chf (CHF)
Pros & Cons
- Omnichannel Integration: Works across e-commerce, marketplaces, B2B, B2C, WhatsApp, Instagram, and Facebook Messenger.
- AI-Powered Automation: Includes isoBot, which optimizes workflows and enhances customer experience through NLP.
- Scalable & Modular Design: Incremental modules allow businesses to adapt and expand CRM capabilities efficiently.
- Comprehensive Data & Reporting: Features analytics, workflow tracking, and real-time monitoring.
- Optimized for Industry & Distribution: Tailored for businesses managing pre-sales, post-sales, and general sales operations.
- Pricing Transparency: Cost details aren’t readily available, requiring direct inquiry.
- Learning Curve: Businesses may need onboarding and training to fully leverage the system.
- Customization Details Unclear: The level of flexibility in modifying workflows isn’t explicitly outlined.
- Industry-Specific Focus: Primarily targeted at distributors and industry-related businesses, limiting broader applications.
isoCRM's Support Options
Email Address
comercial@isocrm.com.brContact
55 41 3342 9610isoCRM's Alternatives
Unleashified
Unleashified is a software platform from GFA Technologies that provides capable, flexible solutions for every…
Trembi
Trembi is a project management software from Trembi that supports teams in planning and executing…
Skynamo
Skynamo is a sales management software from Skynamo that supports field sales teams in managing…
Sense Talent Engagement Platform
Sense Talent Engagement Platform is a talent engagement software from Sense that supports recruitment and…
