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Issuetrak

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Software Status:Active

About Issuetrak

Issuetrak is a software from Issuetrak, Inc. designed to simplify issue tracking and workflow management specifically for Manufacturing Support Operations. By replacing traditional spreadsheets, Issuetrak improves efficiency and productivity in handling quality and customer service issues. Key capabilities include automated issue tracking, customizable workflows, and reliable reporting features. Best for: manufacturing teams seeking to improve their operational processes and improve customer satisfaction.

Issuetrak Details

Vendor
Issuetrak, Inc.
Year Launched
1992
Location
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia 23452, US
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
English
Users
IT, customer service, HR, manufacturing, government, finance, education, transportation, healthcare, and more.
Industries Served
Distribution and Logistics, Education, Finance, Government, Healthcare, Manufacturing, Nonprofit, By Size
Tags
Issue Tracking Software, Issuetrak

Issuetrak's In-App Market Place

Does Issuetrak have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($)

Pros & Cons

  • 1. Robust Data Tracking: Comprehensive tracking of past issues allows for in-depth research and trend analysis.
  • 2. Improved Accountability: Encourages detailed ticket entry, reducing laziness and providing evidence-based support or refutation.
  • 3. Efficient Problem Solving: Facilitates the identification and resolution of daily and long-term issues.
  • 4. Strong Customer Support: Provides excellent assistance and responsiveness to user queries.
  • 5. Quick and Simple Interface: Offers a user-friendly experience with precise control over issues.
  • 1. Clunky Search Function: Limited search capabilities, particularly in user and term searches, can hinder efficiency.
  • 2. Lack of Mobile Optimization: Insufficient mobile functionality limits remote accessibility and usability.
  • 3. Slower Feature Development: Relatively slow pace of adding new features, especially for short-term enhancements.
  • 4. Subjective Short-Term Definition: The perceived difference between the platform's definition of "short-term" and user expectations can lead to frustration.

Issuetrak's Support Options

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