About IT Glue
IT Glue is a documentation software platform from Kaseya that provides centralized documentation for IT teams. It includes features such as password management, visual documentation, and integrations with other tools so teams can efficiently manage and share information. IT Glue supports the creation of templates for consistent documentation and offers a reliable search function for quick access to vital information. This solution is designed to reduce redundancy and improve team productivity by ensuring all necessary documentation is readily available in one place. Key capabilities: password management visual documentation template creation reliable search function integration with other tools Best for: IT teams that need to maintain and share documentation effectively.
IT Glue is a cloud-first documentation platform purpose-built for IT teams and managed service providers (MSPs). It centralizes configuration data, passwords, runbooks, and SOPs into a structured, searchable system so technicians spend less time hunting for information and more time resolving tickets. Since joining Kaseya, IT Glue has been positioned as part of a broader IT stack for MSPs and enterprises and is widely adopted across thousands of partners. The UI is clean and utilitarian: a single-pane layout with a left navigation tree, search bar, and document canvas. Documents get an automatic table of contents when headings are present, and the relationship-mapping UI lets you click between related assets (clients, devices, passwords) quickly. New users often praise the speed of lookups and the browser extension/mobile app for on-the-go access, though heavy initial data entry can feel tedious until templates and imports are configured. IT Glue’s core strengths are structured documentation, relationship mapping, password vault (Vault), checklist/runbook templates, and automation add-ons like Network Glue (automated network discovery and diagrams).
Pros & Cons
- +Automates SOP creation and network discovery to save time.
- +Delivers SOC 2–compliant security with audit trails and secure password storage.
- +Connects with 60+ platforms to serve as a unified source of truth.
- +Structures documentation and relationship mapping for better information management.
- +Protects against data loss with backups, version control, and immutable audit trails.
- −Full feature access may be expensive due to add-on pricing.
- −Broad feature set can require significant setup and training time.
- −Some advanced tools require additional purchases beyond the base package.
Features
Key features
- SOPs Created as You Work
- This feature uses AI to automatically capture every click, keystroke, and action to generate error-free, step-by-step Standard Operating Procedures (SOPs) in real-time, eliminating manual effort.
- Relationship Mapping
- This allows users to link related items together, ensuring all necessary information is easily accessible and creating a "zero degrees of separation" documentation system.
- Secure Password Management
- The platform includes an integrated, next-generation password management engine with an immutable audit trail and SOC 2 compliance for enhanced security.
- Structured Documentation
- IT Glue provides a trusted and optimal documentation framework that helps organizations organize their information consistently.
- 60+ Native Integrations
- The platform integrates with dozens of major PSA, RMM, BDR, and other platforms, along with a public API, to serve as a single source of truth for a business.
- Automated Account Backup
- This feature ensures that valuable IT Glue data is always up-to-date and accessible, providing a safeguard against data loss and human error.
Additional features
- MyGlue
- A separate solution for securing client's digital footprints.
- Track Any Asset
- A feature that allows users to find, track, and know everything about various assets.
- Integrations
- Over 60 native integrations with various platforms and a public API.
- Relationship Mapping
- Links related items to keep all information at your fingertips.
- Runbooks
- * A feature for documentation and procedures.
- Documentation Automation
- * AI-powered automation that creates SOPs as you work.
- Domain & SSL Tracking
- A feature to keep track of domains and SSL certificates.
- Knowledge Base & SOPs
- A centralized place for knowledge and standard operating procedures.
- Secure Password Management
- An integrated, secure password vault with an immutable audit trail.
- SOC 2 Compliance
- Ensures the platform meets high-security standards.
- GlueConnect
- A collaboration feature.
- Mobile App
- Provides access to the platform on the go.
- Browser Extensions
- Integrates with browsers for convenience.
- Documentation Collaboration
- Allows teams to work together on documentation.
- GlueFiles
- A feature for file management.
- Flags - Documents
- Allows for flagging important documents.
- Custom SSL Branding
- * A feature for custom branding with SSL.
- Microsoft Office Cloud Editor
- Allows for editing Office documents in the cloud.
- Vault
- A secure place to store passwords and other sensitive information.
- One-Time Password (OTP) Generator
- Generates one-time passwords for added security.
Pricing
Monthly plans
Basic
USD 29
Select
USD 38
Enterprise
USD 44
Countries & Languages
Interface languages
Billing currencies
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About IT Glue
IT Glue is a documentation software platform from Kaseya that provides centralized documentation for IT teams. It includes features such as password management, visual documentation, and integrations with other tools so teams can efficiently manage and share information. IT Glue supports the creation of templates for consistent documentation and offers a reliable search function for quick access to vital information. This solution is designed to reduce redundancy and improve team productivity by ensuring all necessary documentation is readily available in one place. Key capabilities: password management visual documentation template creation reliable search function integration with other tools Best for: IT teams that need to maintain and share documentation effectively.
IT Glue Details
IT Glue's In-App Market Place
Does IT Glue have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Basic
USD 29
Select
USD 38
Enterprise
USD 44
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF, (CHF), INR (₹), CNY (¥), RUB (₽), BRL (R$), KRW (₩), MXN ($)
Pros & Cons
- Automates SOP creation and network discovery to save time.
- Delivers SOC 2–compliant security with audit trails and secure password storage.
- Connects with 60+ platforms to serve as a unified source of truth.
- Structures documentation and relationship mapping for better information management.
- Protects against data loss with backups, version control, and immutable audit trails.
- Full feature access may be expensive due to add-on pricing.
- Broad feature set can require significant setup and training time.
- Some advanced tools require additional purchases beyond the base package.
IT Glue's Support Options
Contact
+1 877-926-0001Chatbot
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