iTouchVision CRM logo

iTouchVision CRM

by iTouchVision · Since 2009
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ActiveAvailable globallyCloud
Quick facts
VendoriTouchVision
Year launched2009
StatusActive
Location119 Woodland Way, Southgate, London, N21 3PY, UK
Countries servedGlobal
Languages11
Integrations1+
Free tier
Free trial
Contact salesYES

About iTouchVision CRM

ITouchVision CRM is a customer relationship management software from iTouchVision that supports businesses in managing their customer interactions and data. It provides features such as contact management, sales tracking, and reporting tools so users can improve customer engagement and drive sales growth. The platform also enables integration with other applications, facilitating better data flow across systems. With its intuitive interface, users can easily navigate through functionalities and customize their workflows. Key capabilities: contact management sales forecasting reporting analytics task automation integration support Best for: small to medium-sized businesses that need a comprehensive tool for tracking customer relationships and sales performance.

iTouchVision CRM is a comprehensive and highly adaptable platform designed to streamline customer service, workforce management, and service operations across numerous industries. Its integrated system supports multi-channel communication, including calls, emails, SMS, social media, and chat, providing a centralized approach to customer interactions. The user interface emphasizes ease of use and responsiveness, offering an intuitive experience on both desktop and mobile devices, with customizable layouts to match specific workflows. The platform features seamless integration with various communication channels and supports industry-specific modules for sectors such as waste management, healthcare, energy, and government. It encompasses essential functionalities like end-to-end customer management, workforce coordination, automated service lifecycle workflows, and customizable application development for tailored business needs. Its ability to connect with existing systems enhances operational efficiency and enhances customer engagement, whether managing service requests or empowering field staff. Designed for compatibility with web browsers and mobile operating systems like iOS and Android, iTouchVision CRM ensures flexible deployment across multiple devices and locations.

Pros & Cons

What users like
  • +Highly customizable platform
  • +Wide industry support
  • +Multi-channel communication
  • +Mobile workforce management
  • +Unified customer service experience
What users flag
  • Pricing not publicly listed
  • Complex setup for highly customized solutions
  • Requires training for optimal use
  • Potentially high initial investment
  • Limited offline capabilities

Features

Key features

1. Customer Support and Helpdesk
Central hub for managing incoming support calls, online chats, social media interactions, and email correspondence.
2. Workforce Management
Multi-platform mobile apps that empower field staff to receive, schedule, update, and notify about their tasks remotely.
3. Service Management
Automated lifecycle management of service requests with efficient scheduling and back-office operation control.
4. Custom Application Development
Highly configurable platform to develop tailored applications matching specific business processes.
5. Industry-Specific Solutions
Supports various sectors such as waste management, healthcare, government, and energy through dedicated features.
6. Automated Workflow
Streamlines manual processes for operational efficiency.
7. Social Media & Communication Integration
Includes social media, SMS, chat, and email channels to ensure a consolidated customer communication platform.

Additional features

End-to-End Customer Management – Manage all customer interactions in one place.
Mobile Workforce Empowerment – Enable remote staff with real-time updates.
Service Request Lifecycle – Track and automate service workflows.
Custom Development – Build custom modules without aggregating additional solutions.
Multi-Channel Communication – Integrate calls, emails, social media, and SMS.
Industry-Specific Modules – Tailored functions for targeted sectors.
Social Media Support – Manage social engagement efficiently.
Self-Service Portal – Enable customers to resolve issues independently.
Data Analytics & Reporting – Gain insights into operations.
Automated Notifications – Keep clients and staff informed proactively.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
11
Interface languages
19
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianDutchPortugueseRussianChineseJapaneseKorean

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇿NZD🇰🇷KRW🇸🇬SGD🇳🇴NOK🇲🇽MXN🇮🇳INR🇧🇷BRL🇷🇺RUB🇿🇦ZAR🇹🇷TRY

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