About Ivanti Voice
Ivanti Voice is a voice enablement solution designed to enhance IT service desk operations by integrating telephony systems with IT service management workflows.
Ivanti Voice Details
Vendor
Ivanti
Year Launched
N/A
Location
10377 South Jordan Gateway Suite 400 South Jordan, Utah 84095
Deployment
cloud, on premise, windows, web browser
Training Options
documentation, videos, in person, demo, account manager
Countries Served
All Countries
Languages
English
Users
Administrators, Customer Service Representatives, IT Support Staff
Industries Served
Enterprise IT Operations, Contact Centers, Customer Support, IT Services
Tags
IVR, voice recognition, customer service, automation, communication, call routing, self-service, interactive voice response, Voice Automation, Contact Center, IT Service Management
Ivanti Voice's In-App Market Place
Does Ivanti Voice have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Centralizes call and service request handling into a single manageable queue system
- Improves agent productivity with real-time screen pop insights during interactions
- Supports intelligent routing ensuring customers reach the most qualified agent quickly
- Automates routine support tasks through IVR and self-service capabilities for efficiency
- Connects telephony systems with ITSM workflows to streamline service desk operations efficiently
- Advanced features like quality monitoring may require additional configuration effort
- Dependence on SIP trunk compatibility could limit flexibility with some phone systems
- May not suit small businesses due to enterprise-focused design and capabilities
- Customization options may require technical expertise or vendor assistance for deployment
- Best performance depends heavily on full Ivanti ecosystem adoption for optimal functionality
Ivanti Voice's Support Options
Email Address
support@ivanti.comContact
+1-888-253-6201Documentation
https://www.ivanti.com/support/product-documentation