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IVM Interactive Voice Response

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Software Status:Active

About IVM Interactive Voice Response

IVM Interactive Voice Response by NCH Software is a telephony automation solution designed to help businesses manage incoming calls through interactive voice menus and automated responses.

IVM Interactive Voice Response Details

Vendor
NCH Software
Year Launched
Location
6120 Greenwood Plaza Blvd Greenwood Village CO, 80111 USA
Deployment
cloud, web browser
Training Options
documentation
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Japanese, Chinese, Arabic, Hindi.
Users
Admins, Call Center Agents, Customers
Industries Served
Healthcare, Education, Finance, Retail
Tags
IVM, Interactive Voice Response, IVR, NCH Software

IVM Interactive Voice Response's In-App Market Place

Does IVM Interactive Voice Response have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), MXN ($), BRL (R$), KRW (₩), TRY (₺), ZAR (R), NZD ($), SGD ($), HKD ($), NOK (kr), SEK (kr), CHF (CHF), DKK (kr), PLN (zł), THB (฿), MYR (RM), IDR (Rp), TWD (NT$), PHP (₱), RON (lei), HUF (Ft), CZK (Kč), AED (د.إ), CLP ($), SAR (ر.س), COP ($), VND (₫), ARS ($), IQD (ع.د), QAR (ر.ق), CRC (₡), EGP (E£), PKR (Rs), ILS (₪), NPR (रू), UAH (₴), KES (KSh), ZMW (ZK), GHS (GH₵)

Pros & Cons

  • The software setup is surprisingly straightforward, letting you go from installation to answering calls in just minutes.
  • It handles everything from a basic home answering machine to a high-end corporate IVR without needing different programs.
  • The inclusion of a call simulator is a lifesaver for testing complex menus without blowing up your phone bill.
  • You get a lot of professional-grade features for a small business price point compared to expensive hardware PBX systems.
  • Having unlimited voicemail boxes with email forwarding makes it easy for remote teams to stay on top of messages.
  • The user interface feels quite dated and lacks the modern "app-style" look found in newer cloud-based competitors.
  • Finding a compatible voice modem can be a real headache because many modern drivers don't play nice with TAPI.
  • It is strictly a Windows-based solution, which is a major bummer if your office runs entirely on Mac or Linux.
  • The security risk of granting web admins full PC access means you have to be extremely careful with permissions.
  • Getting the more advanced database and SQL features working usually requires a fair bit of technical "under-the-hood" tinkering.

IVM Interactive Voice Response's Support Options

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