About IVM Interactive Voice Response
IVM Interactive Voice Response by NCH Software is a telephony automation solution designed to help businesses manage incoming calls through interactive voice menus and automated responses.
IVM Interactive Voice Response by NCH Software is a telephony automation solution designed to help businesses manage incoming calls through interactive voice menus and automated responses. Its primary purpose is to streamline call handling by allowing customers to interact with a system using voice prompts or keypad inputs, reducing the need for live agents. Key features include customizable IVR menus, call routing, automated message playback, database integration, and the ability to handle inbound call flows efficiently. It is particularly suited for small to medium-sized businesses that require a straightforward and cost-effective IVR system.
Pros & Cons
- The software setup is surprisingly straightforward, letting you go from installation to answering calls in just minutes.
- It handles everything from a basic home answering machine to a high-end corporate IVR without needing different programs.
- The inclusion of a call simulator is a lifesaver for testing complex menus without blowing up your phone bill.
- You get a lot of professional-grade features for a small business price point compared to expensive hardware PBX systems.
- Having unlimited voicemail boxes with email forwarding makes it easy for remote teams to stay on top of messages.
- The user interface feels quite dated and lacks the modern "app-style" look found in newer cloud-based competitors.
- Finding a compatible voice modem can be a real headache because many modern drivers don't play nice with TAPI.
- It is strictly a Windows-based solution, which is a major bummer if your office runs entirely on Mac or Linux.
- The security risk of granting web admins full PC access means you have to be extremely careful with permissions.
- Getting the more advanced database and SQL features working usually requires a fair bit of technical "under-the-hood" tinkering.
Features
Key features
Additional features
Enables the creation of complex interactive voice response systems that use custom menus to direct callers or provide specific information.
Supports up to 64 telephone lines simultaneously on a single server to accommodate high-volume business environments.
Allows for automated outbound dialing to deliver messages, conduct surveys, or provide notifications to a list of recipients.
Opens external files or runs third-party software during a call to process customer data or report information in real-time.
Features a web control panel and remote telephone access so you can configure and check the system from any location.
Works with professional telephony boards, voice modems, and VoIP services to bridge traditional and modern phone systems.
Pricing
Countries & Languages
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About IVM Interactive Voice Response
IVM Interactive Voice Response by NCH Software is a telephony automation solution designed to help businesses manage incoming calls through interactive voice menus and automated responses.
IVM Interactive Voice Response Details
IVM Interactive Voice Response's In-App Market Place
Does IVM Interactive Voice Response have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), MXN ($), BRL (R$), KRW (₩), TRY (₺), ZAR (R), NZD ($), SGD ($), HKD ($), NOK (kr), SEK (kr), CHF (CHF), DKK (kr), PLN (zł), THB (฿), MYR (RM), IDR (Rp), TWD (NT$), PHP (₱), RON (lei), HUF (Ft), CZK (Kč), AED (د.إ), CLP ($), SAR (ر.س), COP ($), VND (₫), ARS ($), IQD (ع.د), QAR (ر.ق), CRC (₡), EGP (E£), PKR (Rs), ILS (₪), NPR (रू), UAH (₴), KES (KSh), ZMW (ZK), GHS (GH₵)
Pros & Cons
- The software setup is surprisingly straightforward, letting you go from installation to answering calls in just minutes.
- It handles everything from a basic home answering machine to a high-end corporate IVR without needing different programs.
- The inclusion of a call simulator is a lifesaver for testing complex menus without blowing up your phone bill.
- You get a lot of professional-grade features for a small business price point compared to expensive hardware PBX systems.
- Having unlimited voicemail boxes with email forwarding makes it easy for remote teams to stay on top of messages.
- The user interface feels quite dated and lacks the modern "app-style" look found in newer cloud-based competitors.
- Finding a compatible voice modem can be a real headache because many modern drivers don't play nice with TAPI.
- It is strictly a Windows-based solution, which is a major bummer if your office runs entirely on Mac or Linux.
- The security risk of granting web admins full PC access means you have to be extremely careful with permissions.
- Getting the more advanced database and SQL features working usually requires a fair bit of technical "under-the-hood" tinkering.
IVM Interactive Voice Response's Support Options
Contact
720-627-7145IVM Interactive Voice Response's Alternatives
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