Kasookoo Voice AI Platform logo

Kasookoo Voice AI Platform

by Kasookoo · Since 2021
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ActiveAvailable globallyCloud
Quick facts
VendorKasookoo
Year launched2021
StatusActive
Location4th floor Silverstream House 45 Fitzroy Street Fitzrovia London W1T 6EB
Countries servedGlobal
Languages1
Integrations
Free tier
Free trial
Contact salesYES

About Kasookoo Voice AI Platform

Kasookoo Voice AI Platform is a voice recognition software from Kasookoo that focuses on providing advanced voice interaction capabilities. It combines natural language processing, speech synthesis, and voice authentication so users can interact with applications using their voice. This platform is designed to support a range of voice-driven applications, including customer service and virtual assistants. Additionally, it can be integrated into existing systems to facilitate voice commands and improve user engagement. Key capabilities: voice recognition natural language understanding speech synthesis voice authentication integration support Best for: developers and businesses that need to implement voice-enabled solutions in their applications.

Kasookoo is a London and Lagos-based cloud communications platform that essentially replaces traditional, expensive hardware-based office phone systems with a modern, app-based interface. While it is a "Cloud PBX" (Private Branch Exchange), its "Voice AI" component is what sets it apart in 2025. It uses programmable voice APIs to allow businesses to automate customer interactions, create custom IVR (Interactive Voice Response) menus, and implement "Number Masking" to protect the privacy of both agents and customers.

Pros & Cons

What users like
  • +Eliminates the need for physical desk phones and expensive wiring; everything runs over the internet.
  • +You can add or remove users in minutes through a simple self-service dashboard.
  • +Beyond voice, it offers a "Contact Centre" module that integrates WhatsApp, SMS, and web chat.
What users flag
  • Being a VoIP (Voice over IP) service, the call quality is entirely dependent on the stability of your internet connection.
  • While it offers many local African and Western numbers, some specific regional codes may still be unavailable.
  • Like many VoIP apps, keeping the app active on a mobile device for "always-on" calls can impact battery life.

Features

Key features

Programmable Voice AI
APIs that allow for automated call routing, voice bots, and customized user experiences.
Number Masking
Protects user privacy by showing a temporary or anonymous number during calls (ideal for delivery apps).
CRM Integration
Seamlessly connects with Zoho and other platforms to sync call logs and recordings.
Virtual Receptionist (IVR)
Professional automated menus (e.g., "Press 1 for Sales") to guide callers.

Additional features

Call Recording
Legally compliant recording of all inbound and outbound calls for training and quality.
Smart Call Routing
Direct calls to specific departments or branches based on the time of day or caller ID.
Conference Calling
Secure audio and video conferencing directly through the desktop or mobile app.
Click-to-Dial
Enables agents to call customers with a single click from their web browser or CRM.
Real-Time Analytics
Dashboards showing call volumes, wait times, and agent performance.
Wallet-Based Billing
A transparent pay-as-you-go model for call credits and international dialing.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
5
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇬🇧GBP🇳🇬NGN🇿🇦ZAR🇪🇺EUR

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