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Klarion

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Software Status:Active

About Klarion

Klarion is a modular solution for digital enablement from Delta Capita that features live collaboration, visual IVR, digital forms, and e-sign. It provides flexibility, efficiency, and usability, helping organizations adapt to digital change. The platform is designed to facilitate interactions and simplify processes, supporting various customer engagement scenarios. Klarion's modular nature allows businesses to implement the specific features they need for their operations. Key capabilities: live collaboration visual IVR digital forms e-sign modular design Best for: organizations that need a customizable digital enablement solution to improve customer interactions and simplify workflows.

Klarion Details

Vendor
Delta Capita
Year Launched
2010
Location
40 Bank Street Canary Wharf London E14 5NR
Deployment
cloud, on premise, windows, linux
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Clients seeking digital enablement, customer service teams, call center teams, compliance teams, marketing teams, digital transformation managers.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Engagement, IVR, Seasia Consulting

Klarion's In-App Market Place

Does Klarion have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

8

Mini Apps

1. Voice Broadcasting: Allow users to create and send automated voice messages to customers in bulk.

2. Call Recording: Record and store customer calls for quality assurance and training purposes.

3. Speech Recognition: Enable users to interact with the IVR system using speech commands.

4. Advanced Reporting: Provide detailed insights and analytics on call metrics and customer interactions.

5. Call Transfer: Allow agents to transfer calls to other departments or team members seamlessly.

6. SMS Integration: Send automated text messages to customers for reminders

notifications

or promotions.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), BRL (R$), MXN (Mex$)

Pros & Cons

  • Modular & Customisable: Klarion can be tailored to a company’s brand and needs.
  • Quick Implementation: Can be deployed within weeks.
  • Enhanced Digital Servicing: Features live collaboration, visual IVR, digital forms, and e-signature.
  • Omnichannel Interface: Supports seamless customer journeys across multiple channels.
  • Reduces Call Centre Load: Helps cut down on manual customer service interactions.
  • Compliance-Friendly: Designed to handle high-touch journeys in a compliant way.
  • Limited Public Info: Little detail about pricing, integrations, or scalability.
  • Niche Terminology: Concepts like “visual IVR” may require clarification for non-technical stakeholders.
  • Enterprise-Focused: May not be ideal for small businesses or early-stage startups.

Klarion's Support Options

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