About know'N'act
Know'N'act is a marketing software from know'N'act that helps businesses identify which shoppers would best respond to mobile offers. It combines features such as Pricing Comparison, Business Value Analysis, and Insights into Consumer Behavior so companies can target their promotions more effectively. The platform provides tools for viewing pricing comparisons, understanding the business value of offers, and accessing news and insights via a blog section. This aids in making informed marketing decisions and maximizing engagement with consumers. Key capabilities: Pricing Comparison Business Value Analysis Consumer Insights Blog and News Updates Targeted Offer Identification Best for: marketing teams that need to improve the effectiveness of mobile promotions.
Know’N’act by Know’N’act is a dynamic customer experience management platform designed to help businesses gather real-time feedback, drive engagement, and take immediate action based on customer input. Its primary purpose is to enable organizations to capture the voice of the customer through a range of channels—SMS, email, QR codes, kiosks, and mobile apps—and turn that feedback into actionable insights. It bridges the gap between customer sentiment and operational response, thereby empowering brands to address issues as they arise and elevate the overall customer journey. Key features include real-time feedback capture, customizable surveys, instant alerts for negative feedback, closed-loop feedback management, and advanced analytics dashboards. The user interface of Know’N’act is clean, modern, and built with simplicity in mind. The dashboard is intuitive and highly visual, providing users with at-a-glance access to performance metrics, feedback summaries, and customer sentiment trends. Survey creation is drag-and-drop based, which makes it easy even for non-technical users to deploy new campaigns quickly.
Pros & Cons
- +Offers diverse input methods for real-time, location-based customer feedback.
- +The Campaign Manager provides robust tools for managing customer reactions, including coupons and sweepstakes.
- +Email Manager allows for building long-term relationships through re-engagement and personalized communication.
- +Alerts Manager ensures relevant staff receive timely notifications based on specific business rules.
- +Emphasizes secure handling of collected information to minimize abuse.
- −Effectiveness might depend on user adoption and interaction with physical triggers
- −Without proper configuration, the Alerts Manager could lead to information overload for staff.
- −Although modules are "skillfully integrated," the complexity of setting up and managing all features might require significant initial effort.
Features
Key features
- Instant Insight
- Provides real-time, location-based customer feedback through various triggers like NFC tags and QR codes, offering detailed analysis via dashboards, reports, and heat maps.
- Campaign Manager
- Allows businesses to configure how they respond to customer feedback, including coupon generation, coupon redemption tracking, and mobile sweepstakes management.
- Email Manager
- Facilitates re-engagement with users who provide feedback by requesting permission for email contact, offering easy-to-use templates and simple list management.
- Alerts Manager
- Enables setting up customized alerts for different organizational roles based on predefined business rules, allowing for real-time notifications via SMS and email.
- Coupon Manager
- A component of the Campaign Manager, it generates coupons based on established business rules and collects user information for further contact.
- Sweeps Manager
- Also part of the Campaign Manager, it allows for offering mobile sweepstakes, managing business rules, tracking entries, and communicating with winners securely.
- All Features
- Instant Insight
- Utilizes various front-end triggers (NFC tags, QR codes, URLs, digital ink readers, SMS) for real-time, location-based feedback and provides a rich dashboard with reports and heat maps for analysis.
- Campaign Manager
- Configures reactions to customer feedback and includes components for coupon generation, redemption tracking, and mobile sweepstakes.
- Coupon Manager
- Generates coupons based on business rules and collects user names and email addresses for future contact.
- Redemption Manager
- Checks coupon validity, logs redemptions, and tracks overall numbers with real-time reports.
- Sweeps Manager
- Enables offering mobile sweepstakes with custom business rules, online end-user agreements, secure information handling, entry tracking, winner generation, and communication.
- Email Manager
- Connects with users who provided feedback, requests re-engagement permission via email, and offers easy-to-use templates and CRM-type list management.
- Alerts Manager
- Sets permissions for different organizational members to receive real-time or daily alerts via SMS and email based on defined business rules for "good" and "bad" feedback.
Additional features
- Automated process flows, Real-time monitoring, Action tracking, Task assignment, Communication tools, Risk analysis, Data management, Customizable reporting, Compliance tracking, Audit trails, Performance analytics, Customer feedback integration.
Pricing
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Interface languages
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About know'N'act
Know'N'act is a marketing software from know'N'act that helps businesses identify which shoppers would best respond to mobile offers. It combines features such as Pricing Comparison, Business Value Analysis, and Insights into Consumer Behavior so companies can target their promotions more effectively. The platform provides tools for viewing pricing comparisons, understanding the business value of offers, and accessing news and insights via a blog section. This aids in making informed marketing decisions and maximizing engagement with consumers. Key capabilities: Pricing Comparison Business Value Analysis Consumer Insights Blog and News Updates Targeted Offer Identification Best for: marketing teams that need to improve the effectiveness of mobile promotions.
know'N'act Details
know'N'act's In-App Market Place
Does know'N'act have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)
Pros & Cons
- Offers diverse input methods for real-time, location-based customer feedback.
- The Campaign Manager provides robust tools for managing customer reactions, including coupons and sweepstakes.
- Email Manager allows for building long-term relationships through re-engagement and personalized communication.
- Alerts Manager ensures relevant staff receive timely notifications based on specific business rules.
- Emphasizes secure handling of collected information to minimize abuse.
- Effectiveness might depend on user adoption and interaction with physical triggers
- Without proper configuration, the Alerts Manager could lead to information overload for staff.
- Although modules are "skillfully integrated," the complexity of setting up and managing all features might require significant initial effort.
know'N'act's Support Options
Email Address
info@knownact.comContact
+1 425-376-2968know'N'act's Alternatives
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