About Konnect Insights
Konnect Insights is an omnichannel Customer Experience Management (CXM) platform.
Konnect Insights is an all-in-one, AI-powered omnichannel Customer Experience Management (CXM) platform designed for brands to unify customer care and marketing intelligence. The platform integrates social listening, social media management, BI dashboards, and a comprehensive ticketing system. Key capabilities include real-time conversation tracking, sentiment analysis, automated workflows, content publishing, and agent performance evaluation. It supports a wide range of channels, from social media like X (Twitter), Facebook, and Instagram to reviews on TrustPilot and app stores. Pricing is available in three tiers (Starter, Professional, Advanced) billed per user per month, with a free trial offered. The platform is a cloud-based SaaS solution and provides an API for custom integrations. It is aimed at marketing professionals, customer support teams, and brand managers looking to consolidate their CX tools into a single, intelligent system.
Pros & Cons
- Unifies multiple CX functions like social listening, ticketing, and analytics into a single platform.
- Integrates AI for sentiment analysis, automated workflows, and agent assistance.
- Offers detailed BI tools and customizable dashboards for in-depth reporting.
- Supports a wide range of channels including major social networks, review sites, and messaging apps.
- Provides enterprise-grade features like SLA management, crisis alerts, and quality assessment.
- Advanced features like AI-powered quality assessment and Konnect AI+ are add-ons or limited to higher-tier plans.
- The pricing model is per-user, which may become costly for large teams.
- Boolean search queries for social listening are not available in the starter plan.
Features
Key features
Unifies customer interactions from social media, email, calls, and chats into a single inbox for streamlined case management.
Tracks brand mentions, conversations, and sentiment in real-time across various social and web channels.
Provides customizable, cross-channel dashboards and analytics to visualize CX data and generate reports.
Allows teams to schedule, publish, and collaborate on content across multiple social media profiles.
An integrated AI layer that provides sentiment analysis, automated ticket routing, AI-assisted agent responses, and predictive insights.
Enables evaluation of agent performance through scorecards, AI-based evaluation, and compliance detection.
Proactively identifies and sends alerts for potential crises based on conversation monitoring.
Additional features
Leverages social media data to provide actionable insights and AI-based suggestions for brand and competitor analysis.
Centralizes all customer interactions into a single platform to manage conversations across every channel.
Automates ticket routing, task assignment, and other repetitive processes to improve efficiency.
Gathers customer feedback through integrated surveys to measure satisfaction and loyalty.
Provides distinct interfaces tailored to the needs of managers and support agents.
Connects with various third-party applications including CRMs, contact centers, and collaboration tools.
Pricing
Annual plans
- Omni channel ticketing
- Social media engagement
- Social Listening
- Publishing Tools
- Dashboards & analytics
- Workflow automation
Billed yearly.
Source: vendor pricing page →- Everything in Starter
- Advanced automation workflows
- Enhanced analytics
- Multi-team collaboration
- Expanded integrations
- Advanced reporting
Billed yearly.
Source: vendor pricing page →- Everything in Professional
- Enterprise security controls
- Custom integrations
- Dedicated support
- Advanced governance capabilities
- Multi-brand management
Billed yearly.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About Konnect Insights
Konnect Insights is an omnichannel Customer Experience Management (CXM) platform.
Konnect Insights Details
Konnect Insights's In-App Market Place
Does Konnect Insights have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Annual plans
- Omni channel ticketing
- Social media engagement
- Social Listening
- Publishing Tools
- Dashboards & analytics
- Workflow automation
Billed yearly.
Source: vendor pricing page →- Everything in Starter
- Advanced automation workflows
- Enhanced analytics
- Multi-team collaboration
- Expanded integrations
- Advanced reporting
Billed yearly.
Source: vendor pricing page →- Everything in Professional
- Enterprise security controls
- Custom integrations
- Dedicated support
- Advanced governance capabilities
- Multi-brand management
Billed yearly.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Unifies multiple CX functions like social listening, ticketing, and analytics into a single platform.
- Integrates AI for sentiment analysis, automated workflows, and agent assistance.
- Offers detailed BI tools and customizable dashboards for in-depth reporting.
- Supports a wide range of channels including major social networks, review sites, and messaging apps.
- Provides enterprise-grade features like SLA management, crisis alerts, and quality assessment.
- Advanced features like AI-powered quality assessment and Konnect AI+ are add-ons or limited to higher-tier plans.
- The pricing model is per-user, which may become costly for large teams.
- Boolean search queries for social listening are not available in the starter plan.
Konnect Insights's Alternatives
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X (Twitter)
X is a social media platform from X Corp. that facilitates real-time communication and content…
Unleashified
Unleashified is a software platform from GFA Technologies that provides capable, flexible solutions for every…
Trembi
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