About KWHotel
KWHotel combines software functionality with workflow automation, provided by Kajakowa Wyspa Sp. z o.o.. Product details are not fully accessible online; contact the vendor for current feature lists. Key capabilities: Core workflow management Configurable settings and roles Reporting and visibility Data export and backup Best for: teams needing workflow tools with configurable settings and integrations.
KWHotel is an established hotel property management system (PMS) designed for small to mid‑sized hospitality businesses worldwide, with users in over 160 countries and available in 21 languages. It offers flexible deployment, from a free desktop version to Standard and Pro editions that support multiple workstations and cloud‑accessible web modules. The platform’s strengths lie in its intuitive reservation calendar, robust guest and rate management tools, and seamless synchronization with major OTAs like Booking.com and Expedia. Integrated add‑ons include a native booking engine, mobile apps, housekeeping tools, and modules for parking, meals, and guest messaging, making it a comprehensive solution for day‑to‑day hotel operations. Support is primarily via email and phone, with documentation and tutorials available to help new users. User feedback highlights the software’s affordability and ease of use, though some find the setup and advanced features require learning time, and opinions on support responsiveness vary. Overall, KWHotel is a solid PMS choice for independent hoteliers seeking a modular, cost‑effective system to automate bookings and simplify property management.
Pros & Cons
- +Easy to manage reservations across multiple properties with real-time updates and alerts.
- +Provides comprehensive front desk management including check-in, check-out, and key issuance.
- +Tracks and optimizes room rates automatically based on occupancy and market demand trends.
- +Allows detailed booking notes for each guest to enhance personalized customer experiences.
- +Supports multi-channel integration including OTAs, booking engines, and POS systems.
- −High self-hosting costs make it expensive for small hotels and independent operators.
- −Software stability issues can cause errors in booking synchronization across channels.
- −Some users report difficulty with software updates causing operational disruptions.
- −Limited advanced reporting features compared to competitors in analytics depth.
- −User interface can be unintuitive, requiring a learning curve for new staff members.
Features
Key features
- Reservation & booking calendar
- Manage all hotel bookings with a clear interactive schedule.
- Guest management
- Track guest details, history, and preferences for personalized service.
- Invoicing & billing
- Generate invoices automatically based on reservations and services.
- OTA & channel manager sync
- Automatically update rates and availability across OTAs.
- Online booking engine
- Allow direct reservations on your website without third-party platforms.
- Mobile app access
- Manage reservations remotely from any mobile device anytime.
- Digital registration cards
- Speed up check-in process safely using Android and iOS devices.
- Reporting & analytics
- Access detailed reports on occupancy, revenue, and performance.
Additional features
- Reservation & booking calendar
- Manage all hotel bookings with a clear interactive schedule.
- Guest management
- Track guest details, history, and preferences for personalized service.
- Invoicing & billing
- Generate invoices automatically based on reservations and services.
- OTA & channel manager sync
- Automatically update rates and availability across OTAs.
- Online booking engine
- Allow direct reservations on your website without third-party platforms.
- Mobile app access
- Manage reservations remotely from any mobile device anytime.
- Digital registration cards
- Speed up check-in process safely using Android and iOS devices.
- Reporting & analytics
- Access detailed reports on occupancy, revenue, and performance.
- Apartment owners module
- Automate management of settlements and reservations for apartments.
- Housekeeping & hotel clean app
- Highlight rooms needing cleaning and communicate with staff.
- Parking management
- Track and manage availability of hotel parking spaces effectively.
- SPA & wellness module
- Manage employees and bookings for wellness services efficiently.
- SMS marketing via SMSAPI
- Automate guest communication with reservation-based messages.
- POS system integration
- Sync guest restaurant orders and payments with POSbistro.
- Door access control
- Manage electronic access cards and ensure guest privacy.
- Resources module
- Optimize room assignments based on type automatically.
- Self-check-in kiosks
- Allow guests to safely complete check-in with Sezam24 kiosks.
- Long-term rental management
- Manage deposits, invoices, and rent for long-term stays.
- Credit card payments via Espago
- Accept card payments without needing a terminal.
- KWHotel Desktop
- Full-featured desktop version for hotel management.
- KWHotel Web
- Access PMS from anywhere via web browser for remote management.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About KWHotel
KWHotel combines software functionality with workflow automation, provided by Kajakowa Wyspa Sp. z o.o.. Product details are not fully accessible online; contact the vendor for current feature lists. Key capabilities: Core workflow management Configurable settings and roles Reporting and visibility Data export and backup Best for: teams needing workflow tools with configurable settings and integrations.
KWHotel Details
KWHotel's In-App Market Place
Does KWHotel have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
AUD ($), BRL (R$), CAD ($), CNY (¥), EUR (€), GBP (£), JPY (¥), MXN ($), USD ($)
Pros & Cons
- Easy to manage reservations across multiple properties with real-time updates and alerts.
- Provides comprehensive front desk management including check-in, check-out, and key issuance.
- Tracks and optimizes room rates automatically based on occupancy and market demand trends.
- Allows detailed booking notes for each guest to enhance personalized customer experiences.
- Supports multi-channel integration including OTAs, booking engines, and POS systems.
- High self-hosting costs make it expensive for small hotels and independent operators.
- Software stability issues can cause errors in booking synchronization across channels.
- Some users report difficulty with software updates causing operational disruptions.
- Limited advanced reporting features compared to competitors in analytics depth.
- User interface can be unintuitive, requiring a learning curve for new staff members.
KWHotel's Support Options
KWHotel's Alternatives
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