About Latitude by Genesys
Latitude by Genesys is a customer use software from Genesys that provides AI-driven solutions for the use economy. It combines Genesys Cloud CX, Genesys Cloud EX, and AppFoundry to personalize experiences at scale, helping organizations innovate faster across their contact centers and beyond. Latitude offers a comprehensive range of platform capabilities, allowing businesses to get started quickly while using advanced functionalities. Trusted by over 10,000 companies in more than 100 countries, Latitude supports organizations in managing omnichannel customer interactions effectively. Key capabilities: AI for customer insights Personalization at scale Contact center management Integration with existing systems Analytics and reporting Best for: enterprises that need to improve their customer engagement strategies.
Latitude by Genesys Details
Latitude by Genesys's In-App Market Place
Does Latitude by Genesys have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- Comprehensive accounts receivable management.
- Highly configurable and customizable.
- Strong compliance management features.
- Robust workflow automation.
- Comprehensive feature set tailored to accounts receivable management.
- Intuitive and user-friendly interface.
- Reliable performance and minimal downtime.
- Strong integration capabilities with other systems.
- Excellent customer support and resources.
- Higher cost compared to some competitors.
- May require a learning curve for new users.
- May require significant setup and customization.
- Primarily available in English.
Latitude by Genesys's Support Options
Contact
+1877-676-0797Documentation
https://docs.genesys.com/Latest/Community Forums
https://community.genesys.com/?Chatbot
Available