About Latitude by Genesys
Latitude by Genesys is a customer use software from Genesys that provides AI-driven solutions for the use economy. It combines Genesys Cloud CX, Genesys Cloud EX, and AppFoundry to personalize experiences at scale, helping organizations innovate faster across their contact centers and beyond. Latitude offers a comprehensive range of platform capabilities, allowing businesses to get started quickly while using advanced functionalities. Trusted by over 10,000 companies in more than 100 countries, Latitude supports organizations in managing omnichannel customer interactions effectively. Key capabilities: AI for customer insights Personalization at scale Contact center management Integration with existing systems Analytics and reporting Best for: enterprises that need to improve their customer engagement strategies.
Latitude by Genesys is a comprehensive accounts receivable software solution designed to optimize debt collection and recovery processes. It is particularly well-suited for businesses managing both pre- and post-charge-off accounts, providing a suite of tools aimed at enhancing efficiency and effectiveness in debt recovery. Latitude integrates seamlessly with Genesys Cloud, PureConnect, and Genesys Engage platforms, making it a versatile choice for organizations already using these systems. The software’s key features, such as workflow automation, compliance management, and robust reporting and analytics, position it as a leading choice in the realm of accounts receivable management. The user interface of Latitude by Genesys is crafted with a focus on simplicity and functionality, making it accessible even for users who may not have extensive technical expertise. The clean, intuitive layout allows users to navigate effortlessly through various modules, which is crucial in a fast-paced work environment. The dashboard provides a comprehensive overview of key metrics and tasks, enabling users to stay organized and prioritize their responsibilities effectively.
Pros & Cons
- +Comprehensive accounts receivable management.
- +Highly configurable and customizable.
- +Strong compliance management features.
- +Robust workflow automation.
- +Comprehensive feature set tailored to accounts receivable management.
- +Intuitive and user-friendly interface.
- +Reliable performance and minimal downtime.
- +Strong integration capabilities with other systems.
- +Excellent customer support and resources.
- −Higher cost compared to some competitors.
- −May require a learning curve for new users.
- −May require significant setup and customization.
- −Primarily available in English.
Features
Key features
- 1. Agent Desktop
- A unified interface for agents to manage all account-related tasks.
- 2. Workflow Designer
- A flexible tool for creating and automating workflows.
- 3. Agency Interface Manager (AIM)
- A module for managing outsourced collections and recovery.
- 4. Account Analysis and Reporting
- Tools for analyzing account data and generating reports.
- 5. Data Exchange
- Integration capabilities for exchanging data with other systems.
Additional features
- 1. Agent Desktop
- A customizable interface with features like screen content configuration, full collection and recovery functionality, and access to all account-level data.
- 2. Workflow Designer
- A drag-and-drop interface for creating workflows with standard and user-defined events, and access to account-level data.
- 3. Agency Interface Manager (AIM)
- Manages outsourced collections, including strategy management, data exchange, and performance reporting.
- 4. Account Analysis and Reporting
- Provides tools for querying and analyzing account data, and generating reports.
- 5. Data Exchange
- Offers an ETL tool for data import and export, with support for various file types and formats.
- 6. Browser-based user interface
- Accessible from any web browser.
- 7. Highly configurable screen content and layout
- Allows customization to suit specific needs.
- 8. Single desktop for pre- and postcharge-off
- Streamlines management of accounts at different stages.
- 9. Unlimited workflows
- Supports creation of multiple workflows for different purposes.
- 10. Extensible with embedded C# and SQL-stored proc access
- Provides flexibility for customization.
- 11. Prebuilt integrations
- Simplifies integration with third-party vendors.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Latitude by Genesys
Latitude by Genesys is a customer use software from Genesys that provides AI-driven solutions for the use economy. It combines Genesys Cloud CX, Genesys Cloud EX, and AppFoundry to personalize experiences at scale, helping organizations innovate faster across their contact centers and beyond. Latitude offers a comprehensive range of platform capabilities, allowing businesses to get started quickly while using advanced functionalities. Trusted by over 10,000 companies in more than 100 countries, Latitude supports organizations in managing omnichannel customer interactions effectively. Key capabilities: AI for customer insights Personalization at scale Contact center management Integration with existing systems Analytics and reporting Best for: enterprises that need to improve their customer engagement strategies.
Latitude by Genesys Details
Latitude by Genesys's In-App Market Place
Does Latitude by Genesys have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- Comprehensive accounts receivable management.
- Highly configurable and customizable.
- Strong compliance management features.
- Robust workflow automation.
- Comprehensive feature set tailored to accounts receivable management.
- Intuitive and user-friendly interface.
- Reliable performance and minimal downtime.
- Strong integration capabilities with other systems.
- Excellent customer support and resources.
- Higher cost compared to some competitors.
- May require a learning curve for new users.
- May require significant setup and customization.
- Primarily available in English.
Latitude by Genesys's Support Options
Contact
+1877-676-0797Documentation
https://docs.genesys.com/Latest/Community Forums
https://community.genesys.com/?Chatbot
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