About Likeik
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Likeik by Likeik CX is a modern customer experience (CX) management platform designed to help organizations understand, engage, and respond to their customers through real-time feedback and actionable insights. The software focuses on enhancing customer satisfaction, loyalty, and operational excellence by collecting structured and unstructured feedback across multiple digital and offline touchpoints. Its key features include automated survey distribution, customer journey mapping, sentiment analytics, and performance dashboards—all tailored to help businesses convert customer data into measurable improvements in service delivery. The user interface of Likeik is clean, intuitive, and highly responsive. Designed with the end user in mind, the dashboard presents key metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) in visually engaging charts and graphs. Navigation is simplified with a tab-based structure, where each section—such as Survey Builder, Analytics, Responses, and Reports—is logically laid out. The platform employs a drag-and-drop interface for creating surveys and workflows, making it accessible even for non-technical users.
Pros & Cons
- +The technology is designed to grow with a company's needs while remaining cost-effective.
- +By improving customer satisfaction, it helps increase average purchase tickets and foster brand loyalty.
- +The platform aids in detecting and anticipating the risk of customer loss, thereby reducing associated costs.
- +It helps increase the customer base by encouraging positive word-of-mouth and recommendations.
- +The system promotes continuous information sharing, ensuring the entire organization is engaged in improving customer experience.
- −The provided information does not specify if the platform integrates with other common business tools like CRM or ERP systems, which could be a limitation for existing tech stacks.
- −The effectiveness of the insights generated by the software heavily depends on the quality and diversity of the customer feedback it receives.
- −While the platform supports initial steps, fully implementing an "omnichannel program" and driving organizational action can still require significant internal resources and change management.
Features
Key features
- Omnichannel Listening
- This software collects customer feedback from various touchpoints and interactions, providing a comprehensive understanding of the customer journey.
- Actionable Data Transformation
- It converts raw customer opinions, assessments, and comments into meaningful, actionable information that guides business improvements.
- Real-time Alerting and Case Follow-up
- The platform sends immediate alerts to the relevant personnel in specific customer situations and streamlines the process of following up on open customer cases.
- Automatic Pattern Detection
- It automatically identifies recurring trends and insights by analyzing the intersection of multiple variables, helping businesses uncover hidden correlations.
- Customizable Intuitive Dashboards
- Users can access and analyze customer experience data through fully customized dashboards and reports, facilitating easy sharing of insights across the organization.
- Close the Loop Functionality
- This feature allows companies to actively manage customer feedback, specifically helping to convert dissatisfied customers (detractors) into promoters.
Additional features
- Omnichannel Listening
- Gathers feedback from customers across all interactions and touchpoints.
- Data Transformation into Actionable Information
- Converts raw customer opinions into usable data for decision-making.
- Information Sharing
- Distributes insights and data within the organization through dashboards and reports.
- Identification of Improvements
- Pinpoints specific areas for enhancing products, services, and equipment based on customer input.
- Automatic Pattern Detection
- Detects underlying trends and patterns in customer data automatically by intersecting various variables.
- Real-time Alerting
- Provides instant notifications to the appropriate individuals for critical customer situations.
- Case Follow-up
- Simplifies the process of tracking and resolving open customer issues.
- Satisfaction Surveys
- Enables the creation and deployment of surveys to measure both customer and employee satisfaction.
- Modular Omnichannel Platform
- Offers a flexible, powerful, and easy-to-use platform for CX management.
- Intuitive and Customizable Dashboards
- Allows users to visualize and analyze data effectively with personalized dashboards.
- Close the Loop
- Facilitates the process of addressing customer feedback to improve satisfaction and loyalty.
Pricing
Countries & Languages
Available in
Interface languages
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About Likeik
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Likeik Details
Likeik's In-App Market Place
Does Likeik have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), CHF (CHF), CNY (元), JPY (¥), INR (₹), MXN (Mex$)
Pros & Cons
- The technology is designed to grow with a company's needs while remaining cost-effective.
- By improving customer satisfaction, it helps increase average purchase tickets and foster brand loyalty.
- The platform aids in detecting and anticipating the risk of customer loss, thereby reducing associated costs.
- It helps increase the customer base by encouraging positive word-of-mouth and recommendations.
- The system promotes continuous information sharing, ensuring the entire organization is engaged in improving customer experience.
- The provided information does not specify if the platform integrates with other common business tools like CRM or ERP systems, which could be a limitation for existing tech stacks.
- The effectiveness of the insights generated by the software heavily depends on the quality and diversity of the customer feedback it receives.
- While the platform supports initial steps, fully implementing an "omnichannel program" and driving organizational action can still require significant internal resources and change management.
Likeik's Support Options
Email Address
comercial@likeik.comContact
914 12 64 92Likeik's Alternatives
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