About Likeik
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Likeik Details
Vendor
Likeik CX
Year Launched
2013
Location
Gta. de Ruiz Giménez, 5, 1ºD, 28015 Madrid
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese.
Users
Customer Support Representatives, Marketing Managers, Social Media Managers, Community Managers, Digital Marketers.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Experience, Likeik
Likeik's In-App Market Place
Does Likeik have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), CHF (CHF), CNY (元), JPY (¥), INR (₹), MXN (Mex$)
Pros & Cons
- The technology is designed to grow with a company's needs while remaining cost-effective.
- By improving customer satisfaction, it helps increase average purchase tickets and foster brand loyalty.
- The platform aids in detecting and anticipating the risk of customer loss, thereby reducing associated costs.
- It helps increase the customer base by encouraging positive word-of-mouth and recommendations.
- The system promotes continuous information sharing, ensuring the entire organization is engaged in improving customer experience.
- The provided information does not specify if the platform integrates with other common business tools like CRM or ERP systems, which could be a limitation for existing tech stacks.
- The effectiveness of the insights generated by the software heavily depends on the quality and diversity of the customer feedback it receives.
- While the platform supports initial steps, fully implementing an "omnichannel program" and driving organizational action can still require significant internal resources and change management.
Likeik's Support Options
Email Address
comercial@likeik.comContact
914 12 64 92