About Local Measure
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Local Measure’s Engage platform is a cutting-edge customer experience solution that integrates Generative AI to enhance contact center operations and customer interactions. By focusing on AI-driven automation, asynchronous communication, and seamless integration, Engage aims to provide businesses with a highly efficient and personalized approach to customer service. Its core purpose revolves around optimizing support processes, empowering both human and digital agents, and driving measurable improvements in response times and customer satisfaction. The platform is designed to cater to modern customer expectations, ensuring flexibility in communication while maximizing operational efficiency. The key features of Engage, including smart translations, automated workflows, and AI-powered call summaries, reinforce its position as a forward-thinking solution in the contact center space. The user interface of Engage is built for ease of use and efficiency, ensuring that agents have access to relevant contextual information at all times. With an emphasis on omnichannel and asynchronous communication, the platform enables seamless interactions across multiple touchpoints, allowing agents to manage customer queries in a non-linear fashion.
Pros & Cons
- Call Deflection: Redirects calls to digital channels during peak times, decreasing wait times and ensuring faster service.
- Smart Features: Includes tools like Smart Notes for automatic call summaries and Smart Translations for breaking language barriers.
- Cost Efficiency: Reduces operational costs through automation and fewer call volumes.
- Proven Results: Boosts productivity (+85% automation rate), agent efficiency (+40%), and reduces handle times (-35% operational costs).
- Industry Focus: Primarily tailored for contact centers in sectors like retail, telecommunications, and financial services, limiting broader applicability.
- Implementation Challenges: Advanced features may require careful planning and integration to fully unlock their potential.
- Dependence on Digital Channels: Heavy reliance on asynchronous and automated communication might not suit businesses needing extensive traditional support channels.
Features
Key features
Leverages Generative AI to automate tasks and personalize interactions.
Handles customer interactions across all channels via the contact center.
Allows for flexible customer and agent interactions without requiring immediate responses.
Triggers communications and updates context based on customer actions.
Redirects calls to digital channels like chat or WhatsApp.
Automates call summaries, after-call actions, and disposition codes.
Additional features
Leverages Generative AI to automate tasks and personalize interactions.
Handles customer interactions across all channels via the contact center.
Allows for flexible customer and agent interactions without requiring immediate responses.
Triggers communications and updates context based on customer actions.
Redirects calls to digital channels like chat or WhatsApp.
Automates call summaries, after-call actions, and disposition codes.
Provides real-time language translations.
Delivers hyper-personalized customer support.
Implied through the ability to show measured results and drive results.
Implied through the ability to keep context of customer interactions.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Local Measure
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Local Measure Details
Local Measure's In-App Market Place
Does Local Measure have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- Call Deflection: Redirects calls to digital channels during peak times, decreasing wait times and ensuring faster service.
- Smart Features: Includes tools like Smart Notes for automatic call summaries and Smart Translations for breaking language barriers.
- Cost Efficiency: Reduces operational costs through automation and fewer call volumes.
- Proven Results: Boosts productivity (+85% automation rate), agent efficiency (+40%), and reduces handle times (-35% operational costs).
- Industry Focus: Primarily tailored for contact centers in sectors like retail, telecommunications, and financial services, limiting broader applicability.
- Implementation Challenges: Advanced features may require careful planning and integration to fully unlock their potential.
- Dependence on Digital Channels: Heavy reliance on asynchronous and automated communication might not suit businesses needing extensive traditional support channels.
Local Measure's Support Options
Email Address
support@getlocalmeasure.comContact
+61 411 570 075Local Measure's Alternatives
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