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Local Measure

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Software Status:Active

About Local Measure

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Local Measure Details

Vendor
Local Measure
Year Launched
2014
Location
418A Elizabeth Street , Surry Hills, NSW, Australia, New South Wales
Deployment
cloud
Training Options
demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese.
Users
Customer service agents, Contact center managers, Customer experience specialists, AI and automation engineers, IT administrators, Sales representatives, Marketing professionals, Business analysts, Operations managers, Digital transformation consultants
Industries Served
Financial services, Telecommunications, Business Process Outsourcing (BPO), Retail and e-commerce, Hospitality and tourism, Healthcare and wellness, Government and public sector, Technology and software services, Automotive and transportation, Media and entertainment
Tags
Contact Center, Customer Experience, Local Measure.

Local Measure's In-App Market Place

Does Local Measure have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)

Pros & Cons

  • Call Deflection: Redirects calls to digital channels during peak times, decreasing wait times and ensuring faster service.
  • Smart Features: Includes tools like Smart Notes for automatic call summaries and Smart Translations for breaking language barriers.
  • Cost Efficiency: Reduces operational costs through automation and fewer call volumes.
  • Proven Results: Boosts productivity (+85% automation rate), agent efficiency (+40%), and reduces handle times (-35% operational costs).
  • Industry Focus: Primarily tailored for contact centers in sectors like retail, telecommunications, and financial services, limiting broader applicability.
  • Implementation Challenges: Advanced features may require careful planning and integration to fully unlock their potential.
  • Dependence on Digital Channels: Heavy reliance on asynchronous and automated communication might not suit businesses needing extensive traditional support channels.

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