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LogMeIn Rescue

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Software Status:Active

About LogMeIn Rescue

LogMeIn Rescue is an enterprise remote support software from GoTo that provides comprehensive assistance for IT professionals. It combines capable in-session features, advanced security capabilities, and ample customization so teams can effectively address support needs. The platform supports remote troubleshooting, file transfer, and session recording, allowing technicians to resolve issues efficiently. Additionally, it features integrations with GoToMyPC, LogMeIn Pro, and LogMeIn Central for improved functionality. Organizations can also benefit from joining LogMeIn's Partner Network, which offers additional resources and tools. Key capabilities: remote access session recording file transfer multi-platform support customizable branding Best for: IT teams that need reliable remote assistance solutions.

LogMeIn Rescue Details

Vendor
GoTo
Year Launched
2003
Location
320 Summer Street, Boston, MA 02210, US
Deployment
cloud, ios, android
Training Options
documentation, videos
Countries Served
All Countries
Languages
Español, Français, Nederlands, 日本語, Deutsch, Português, Italiano, English
Users
Small Business, Mid Size Business, and Large Enterprises in Internal IT; MSPs, Professional Helpdesk, Customer Care, and Tech Support organziations.
Industries Served
Financial Services, Healthcare, Higher Education
Tags
Remote Support, Customer Support, IT Support, Help Desk, Remote Desktop, Tech Support, Screen Sharing, Session Recording

LogMeIn Rescue's In-App Market Place

Does LogMeIn Rescue have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • 1. Comprehensive Remote Support: Provides full remote control and troubleshooting capabilities across multiple devices.
  • 2. Session Recording: Great for auditing, compliance, and training purposes, with the ability to record sessions.
  • 3. Multi-Platform Support: Supports a wide range of devices including desktop and mobile platforms (Windows, macOS, iOS, Android).
  • 4. Customization: Custom branding options make it easy to align the tool with company identity.
  • 5. Secure and Reliable: Offers high security features like end-to-end encryption and two-factor authentication for a safe support environment.
  • 1. Cost: Can be expensive for small businesses or teams, especially when compared to more basic support tools.
  • 2. Learning Curve: The extensive feature set may require time for new users to fully grasp, especially for larger support teams.
  • 3. Limited to Remote Support: Primarily focused on remote support, so it may not be ideal for businesses looking for broader customer support tools (e.g., ticketing systems).
  • 4. Requires Internet Connection: Dependent on an active internet connection for remote sessions.
  • 5. Advanced Features Can Be Overkill: Smaller businesses may find some of the advanced features unnecessary and difficult to configure.

LogMeIn Rescue's Support Options

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