About Loopon
Loopon is a post-stay analysis tool from Loopon for the hospitality industry. It provides features such as guest feedback collection, sentiment analysis, and market benchmarking so hospitality businesses can better understand guest experiences. Loopon detects discrepancies between what guests say and how they truly feel, helping to reveal insights that may otherwise go unnoticed. Designed for both independent hotels and larger chains, Loopon caters to diverse market segments. This tool is particularly beneficial for those looking to improve service quality and guest satisfaction. Key capabilities: guest feedback collection sentiment analysis market benchmarking enterprise support independent hospitality solutions Best for: hospitality professionals that need to refine guest use and improve service delivery.
Loopon by Loopon Oy is a versatile software tool designed for Customer Communications Management, offering a range of features to streamline and optimize customer interactions. One of its standout features is its ability to create personalized and targeted communication campaigns, making it easier for businesses to engage with their customers in a meaningful way. The user interface of Loopon is intuitive and user-friendly, with a clean design that enhances usability. The platform is easy to navigate, with straightforward menus and customizable settings that allow users to tailor the interface to their specific needs. Additionally, the software includes unique design elements such as drag-and-drop functionality and real-time editing, making it a seamless experience for users. One of the core functionalities that sets Loopon apart from its competitors is its automation capabilities. The software can automate repetitive tasks such as sending out emails or notifications, saving time and increasing efficiency. This feature is particularly useful for businesses dealing with large datasets or complex operations, as it allows them to manage communication processes more effectively.
Pros & Cons
- +Comprehensive Feedback Aggregation: Gathers all guest feedback, including post-stay surveys and online reviews from over 40 sources, into a single unified inbox.
- +Automated & Customizable Surveys: Delivers tailored surveys at optimal times, ensuring relevant and timely feedback collection.
- +AI-Powered Efficiency: Features like AI replies and scheduled reports automate tasks, saving staff time and ensuring prompt responses.
- +Performance Benchmarking: Allows direct comparison with competitors, providing strategic insights for improvement.
- +Revenue & Loyalty Boost: Claims to increase guest satisfaction, leading to higher revenue, increased online reviews, and improved guest loyalty.
- +Adaptable to All Sizes: Caters to independent hotels, medium chains, and large enterprise chains, as well as restaurants and cruise ships.
- −Hospitality Niche: While comprehensive for hospitality, it's a specialized tool and may not be suitable for businesses outside this sector.
- −Potential Over-reliance on Automation: While AI replies are a pro, some guests might prefer a more genuinely human, unscripted response to their feedback.
- −Cookie Consent Pop-up: The presence of a cookie consent banner at the top suggests a potential initial friction point for new visitors to the website.
Features
Key features
- Market-Leading Post-Stay Analysis Tool
- Loopon's core offering is a specialized platform for the hospitality industry that analyzes guest feedback after their stay.
- Automated, Customizable Post-Stay Surveys
- Delivers tailored surveys at the "perfect moment" to gather relevant, fresh feedback.
- Unified Online Review Management
- Gathers all online reviews from over 40 sources into a single inbox, saving time and effort.
- Compset Benchmarking
- Allows businesses to compare their online performance directly against competitors.
- AI Replies (Automated Personal Replies)
- A significant efficiency feature that automates personalized responses to guest feedback.
- Correlation Reports
- Unlocks deeper insights by analyzing relationships within feedback to reveal key drivers of guest satisfaction.
- Adaptable to All Sizes
- Caters to Enterprise & Chains, Groups & Medium Chains, and Independent businesses (including hotels, restaurants, cruise ships).
Additional features
- Market-Leading Post-Stay Analysis
- Core function providing in-depth understanding of guest experiences after their visit.
- Automated Post-Stay Surveys
- Automatically sends out customized surveys to guests after their stay, at optimal timing.
- Fully Customizable Surveys
- Allows businesses to tailor survey questions, design, and language to align with their brand and specific feedback needs.
- Timed Survey Delivery
- Ensures surveys reach guests when their experience is still fresh in their minds, maximizing relevance and response rates.
- Unified Online Review Management
- Gathers and centralizes all online reviews from over 40 different platforms into a single, convenient inbox.
- Compset Benchmarking
- Enables direct comparison of your business's online performance against a chosen set of competitors.
- AI-Powered Automated Replies
- Generates personalized, automated responses to guest feedback and online reviews, saving time and ensuring prompt engagement.
- Correlation Reports
- Uncovers deeper insights by analyzing relationships between different feedback points to identify key drivers of guest satisfaction.
- Solutions for Enterprise & Chains
- Provides comprehensive tools designed for managing large-scale operations and enhancing efficiency across multiple properties.
- Solutions for Groups & Medium Chains
- Offers balanced tools and strategies tailored for mid-sized groups to achieve personalized service and operational excellence.
- Solutions for Independent Businesses
- Delivers support and streamlined operations at a low cost, empowering individual properties to stand out.
- Adaptable to Various Hospitality Segments
- Serves the unique needs of hotels, restaurants, and cruise ships.
- Increased Online Review Volume
- Helps businesses significantly increase the number of online reviews they receive, reportedly by up to 400%.
- Improved Review Scores Leading to Price Increases
- Claims that even a small increase in review scores can enable a significant price increase.
- Boosts Employee Motivation
- Recognizes staff efforts, contributing to higher employee morale and motivation.
- Scheduled Reports
- Delivers key insights and reports automatically to relevant teams at specified times, ensuring timely information access.
- Native Mobile App
- Provides a convenient way for staff to stay updated on feedback and reports even when away from a computer.
- QR Code Surveys
- Offers a flexible and convenient option for immediate feedback collection, suitable for specific areas like conferences or food and beverage.
- Integration of Metadata with Feedback
- Connects feedback with relevant data points like room number or rate code for richer insights.
- Clear Insights & Streamlined Workflows
- Simplifies daily operations by providing easily understandable data and actionable intelligence.
- Fact-Based Decision Making
- Supports informed business decisions based on real data for continuous quality and development improvements.
- Team Engagement through Push Reports
- Keeps teams engaged and proactive by providing real-time feedback insights directly to their inboxes.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Loopon
WymBee
WymBee is a conversational commerce software from WymBee Technologies that changes the business. It provides…
WhatsApp Business Platform
WhatsApp Business Platform is a messaging software from WhatsApp that enables businesses to communicate with…
Sparrow Message
Sparrow Message is a communication software from SPARROW Message that enables secure messaging. It provides…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
About Loopon
Loopon is a post-stay analysis tool from Loopon for the hospitality industry. It provides features such as guest feedback collection, sentiment analysis, and market benchmarking so hospitality businesses can better understand guest experiences. Loopon detects discrepancies between what guests say and how they truly feel, helping to reveal insights that may otherwise go unnoticed. Designed for both independent hotels and larger chains, Loopon caters to diverse market segments. This tool is particularly beneficial for those looking to improve service quality and guest satisfaction. Key capabilities: guest feedback collection sentiment analysis market benchmarking enterprise support independent hospitality solutions Best for: hospitality professionals that need to refine guest use and improve service delivery.
Loopon Details
Loopon's In-App Market Place
Does Loopon have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
EUR (€), USD ($), GBP (£), JPY (¥)
Pros & Cons
- Comprehensive Feedback Aggregation: Gathers all guest feedback, including post-stay surveys and online reviews from over 40 sources, into a single unified inbox.
- Automated & Customizable Surveys: Delivers tailored surveys at optimal times, ensuring relevant and timely feedback collection.
- AI-Powered Efficiency: Features like AI replies and scheduled reports automate tasks, saving staff time and ensuring prompt responses.
- Performance Benchmarking: Allows direct comparison with competitors, providing strategic insights for improvement.
- Revenue & Loyalty Boost: Claims to increase guest satisfaction, leading to higher revenue, increased online reviews, and improved guest loyalty.
- Adaptable to All Sizes: Caters to independent hotels, medium chains, and large enterprise chains, as well as restaurants and cruise ships.
- Hospitality Niche: While comprehensive for hospitality, it's a specialized tool and may not be suitable for businesses outside this sector.
- Potential Over-reliance on Automation: While AI replies are a pro, some guests might prefer a more genuinely human, unscripted response to their feedback.
- Cookie Consent Pop-up: The presence of a cookie consent banner at the top suggests a potential initial friction point for new visitors to the website.
Loopon's Support Options
Email Address
support@loopon.comContact
+4631839380Loopon's Alternatives
WymBee
WymBee is a conversational commerce software from WymBee Technologies that changes the business. It provides…
WhatsApp Business Platform
WhatsApp Business Platform is a messaging software from WhatsApp that enables businesses to communicate with…
Sparrow Message
Sparrow Message is a communication software from SPARROW Message that enables secure messaging. It provides…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
