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Loopon

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Software Status:Active

About Loopon

Loopon is a post-stay analysis tool from Loopon for the hospitality industry. It provides features such as guest feedback collection, sentiment analysis, and market benchmarking so hospitality businesses can better understand guest experiences. Loopon detects discrepancies between what guests say and how they truly feel, helping to reveal insights that may otherwise go unnoticed. Designed for both independent hotels and larger chains, Loopon caters to diverse market segments. This tool is particularly beneficial for those looking to improve service quality and guest satisfaction. Key capabilities: guest feedback collection sentiment analysis market benchmarking enterprise support independent hospitality solutions Best for: hospitality professionals that need to refine guest use and improve service delivery.

Loopon Details

Vendor
Loopon
Year Launched
2008
Location
Gamletullsgatan 12, Halmstad, 302 27, SE
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Finnish, Swedish, Norwegian, Danish, German, Dutch, French, Spanish, Italian, Chinese, Japanese, Korean, Russian
Users
Hotels, Restaurants, Cruise Ships, Enterprise Hotel Chains, Medium-Sized Hotel Groups, Independent Hotels, Hospitality Professionals, Customer Experience Teams, Guest Relations Teams, Hotel Managers, Operations Managers, Marketing Teams.
Industries Served
Hospitality, Retail, Tourism, Entertainment, Business Services, Healthcare, Education, Finance, Technology
Tags
Customer Communications Management, Loopon, Loopon Oy, Customer Feedback, Guest Satisfaction, Hospitality Industry, Real-time Communication, Surveys, Feedback Analysis

Loopon's In-App Market Place

Does Loopon have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

EUR (€), USD ($), GBP (£), JPY (¥)

Pros & Cons

  • Comprehensive Feedback Aggregation: Gathers all guest feedback, including post-stay surveys and online reviews from over 40 sources, into a single unified inbox.
  • Automated & Customizable Surveys: Delivers tailored surveys at optimal times, ensuring relevant and timely feedback collection.
  • AI-Powered Efficiency: Features like AI replies and scheduled reports automate tasks, saving staff time and ensuring prompt responses.
  • Performance Benchmarking: Allows direct comparison with competitors, providing strategic insights for improvement.
  • Revenue & Loyalty Boost: Claims to increase guest satisfaction, leading to higher revenue, increased online reviews, and improved guest loyalty.
  • Adaptable to All Sizes: Caters to independent hotels, medium chains, and large enterprise chains, as well as restaurants and cruise ships.
  • Hospitality Niche: While comprehensive for hospitality, it's a specialized tool and may not be suitable for businesses outside this sector.
  • Potential Over-reliance on Automation: While AI replies are a pro, some guests might prefer a more genuinely human, unscripted response to their feedback.
  • Cookie Consent Pop-up: The presence of a cookie consent banner at the top suggests a potential initial friction point for new visitors to the website.

Loopon's Support Options

Email Address

support@loopon.com

Contact

+4631839380

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