About LoungeUp
From LoungeUp, LoungeUp delivers software features designed for teams managing complex workflows. Product details are not fully accessible online; contact the vendor for current feature lists. Key capabilities: Core workflow management Data export and backup Reporting and visibility Integration support Best for: teams looking to standardize workflows and reduce manual coordination.
LOUNGEUP BY LOUNGEUP is a hospitality-focused software platform designed to enhance guest engagement while supporting core property management activities. Although it is often positioned as a guest experience and CRM solution, it fits well within the hospitality property management software ecosystem by complementing traditional PMS tools. Its primary purpose is to help hotels and hospitality groups centralize guest data, personalize communication, and manage digital guest journeys before, during, and after a stay. Key features include guest profiling, omnichannel messaging, mobile guest apps, and loyalty engagement tools. The user interface of LOUNGEUP BY LOUNGEUP is modern, clean, and highly intuitive. Dashboards are visually driven, offering quick access to guest insights, communication tools, and engagement metrics. Navigation is streamlined, with well-organized menus and minimal clutter, making it easy for staff to adopt. A standout design element is its guest-centric layout, which prioritizes guest timelines and interaction history rather than purely operational data. Functionality is centered on improving guest experience and operational efficiency. The software enables personalized messaging via mobile apps, SMS, email, and messaging platforms, all managed from one interface.
Pros & Cons
- +The platform does a great job of pulling all your guest data into one place so you actually know who is staying.
- +Having WhatsApp and SMS in one inbox makes it much easier for the team to keep up with guest requests.
- +The automated upselling is a real win because it suggests extras to guests without the front desk having to "sell."
- +It's a relief that the system handles the technical side of GDPR so we don't have to worry about data legalities.
- +The support team is actually helpful and responsive, which is rare for such a large software company.
- −The pricing isn't listed upfront, which makes it annoying when you just want to compare costs quickly.
- −Smaller independent hotels might find the sheer amount of data and features a bit overwhelming to set up initially.
- −While the desktop version is solid, the mobile experience for staff could still use some smoothing over.
- −You might run into the occasional sync bug between the CRM and your specific PMS during the initial integration.
- −Getting the most out of the advanced automation features requires a decent amount of staff training time.
Features
Key features
- Messaging Hub
- Centralizes all guest communications from WhatsApp, SMS, and Messenger into a single, manageable interface.
- Online Check-in
- Streamlines administrative arrival procedures by allowing guests to complete check-in on their mobile devices.
- Personalised Upselling
- Automatically offers tailored services and room upgrades to guests at the most relevant moments of their stay.
- Guest Profile (CDP)
- Creates a unified database that cleans and segments guest data to provide a 360-degree view of every customer.
- Virtual Logbook
- Digitizes internal team communication to ensure guest requests are tracked and handled efficiently by staff.
Additional features
- Customer Account
- Provides a dedicated space for guests to view their personal information and reservation details.
- Online Check-in
- Digitizes the registration process to reduce wait times at the front desk.
- Guest Profile
- Centralizes, enriches, and segments customer data into a single, clean database.
- Personalised Upselling
- Promotes additional services and upgrades through targeted, automated offers.
- Hotel Operations Management (Dmbook)
- Uses a digital logbook to share instructions and track guest requests across departments.
- Loyalty Card
- Offers a digital card within a loyalty program to reward regular guests with exclusive benefits.
- Digital Room Directory
- Displays hotel services, menus, and local information on the guest's own phone or tablet.
- Analytics
- Provides dashboards to visualize guest data, campaign performance, and marketing ROI.
- Mobile Key
- Allows guests to unlock their room doors using their smartphones for a contactless experience.
- Ultra-Advanced Targeting
- Filters and segments the database to send highly relevant marketing campaigns.
- Digitalized Ordering
- Enables guests to book spa treatments, restaurants, or room service directly through the app.
- GDPR Compliance
- Built-in tools ensure guest data is managed according to European privacy regulations.
- Staff Companion
- A dedicated tool for employees to manage tasks and checklists on the go.
- Multi-Channel Newsletters
- Sends automated emails and messages based on specific guest behaviors or stay dates.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About LoungeUp
From LoungeUp, LoungeUp delivers software features designed for teams managing complex workflows. Product details are not fully accessible online; contact the vendor for current feature lists. Key capabilities: Core workflow management Data export and backup Reporting and visibility Integration support Best for: teams looking to standardize workflows and reduce manual coordination.
LoungeUp Details
LoungeUp's In-App Market Place
Does LoungeUp have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- The platform does a great job of pulling all your guest data into one place so you actually know who is staying.
- Having WhatsApp and SMS in one inbox makes it much easier for the team to keep up with guest requests.
- The automated upselling is a real win because it suggests extras to guests without the front desk having to "sell."
- It's a relief that the system handles the technical side of GDPR so we don't have to worry about data legalities.
- The support team is actually helpful and responsive, which is rare for such a large software company.
- The pricing isn't listed upfront, which makes it annoying when you just want to compare costs quickly.
- Smaller independent hotels might find the sheer amount of data and features a bit overwhelming to set up initially.
- While the desktop version is solid, the mobile experience for staff could still use some smoothing over.
- You might run into the occasional sync bug between the CRM and your specific PMS during the initial integration.
- Getting the most out of the advanced automation features requires a decent amount of staff training time.
LoungeUp's Support Options
Email Address
support@loungeup.comDocumentation
https://loungeup.zendesk.com/hc/en-usLoungeUp's Alternatives
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