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LoungeUp

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Software Status:Active

About LoungeUp

From LoungeUp, LoungeUp delivers software features designed for teams managing complex workflows. Product details are not fully accessible online; contact the vendor for current feature lists. Key capabilities: Core workflow management Data export and backup Reporting and visibility Integration support Best for: teams looking to standardize workflows and reduce manual coordination.

LoungeUp Details

Vendor
LoungeUp
Year Launched
2012
Location
64-66, Rue des Archives, Paris, Île-de-France 75003, FR
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, French, Spanish, German, Italian, Portuguese, Dutch, Chinese, Japanese, Russian
Users
Hotel Managers, Front Desk Staff, Housekeeping Personnel, Concierge Staff
Industries Served
Hospitality, Property Management
Tags
Hospitality, Property Management, Customer relationship management (CRM), Guest services, Communication, Mobile application, Customer experience

LoungeUp's In-App Market Place

Does LoungeUp have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£)

Pros & Cons

  • The platform does a great job of pulling all your guest data into one place so you actually know who is staying.
  • Having WhatsApp and SMS in one inbox makes it much easier for the team to keep up with guest requests.
  • The automated upselling is a real win because it suggests extras to guests without the front desk having to "sell."
  • It's a relief that the system handles the technical side of GDPR so we don't have to worry about data legalities.
  • The support team is actually helpful and responsive, which is rare for such a large software company.
  • The pricing isn't listed upfront, which makes it annoying when you just want to compare costs quickly.
  • Smaller independent hotels might find the sheer amount of data and features a bit overwhelming to set up initially.
  • While the desktop version is solid, the mobile experience for staff could still use some smoothing over.
  • You might run into the occasional sync bug between the CRM and your specific PMS during the initial integration.
  • Getting the most out of the advanced automation features requires a decent amount of staff training time.

LoungeUp's Support Options

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